Asus Z87-A: ATX Motherboard USB Problem (Keyboard and Mouse)

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Nathz0r

Member
Hi there I have recently ordered a desktop from PCS and when I plug the keyboard into the back I get nothing but when I plug my Steelseries Sensei mouse in it works but the Steelseries engine doesn't pick it up I have seen this is a problem on these motherboards but can't seem the resolve it, also if you plug a USB stick in it will pick that up just not the mouse and keyboard I have installed all the drivers for the motherboard as well, has anyone else had this problem?

Thanks in advance

PC Specs:

Processor (CPU) Intel® Core™i7 Quad Core Processor i7-4770k (3.5GHz) 8MB Cache

Motherboard ASUS® Z87-A: ATX, USB3.0, SATA6GB/S, SLi, XFIRE

Memory (RAM) 8GB KINGSTON DUAL-DDR3 1600MHz (1 x 8GB)

Graphics Card 2GB NVIDIA GEFORCE GTX 760 - 2 DVI, HDMI, DP - 3D Vision Ready

1st Hard Disk 120GB INTEL® 530 SERIES SSD, SATA 6 Gb/s (upto 550MB/sR | 520MB/sW)

2nd Hard Disk 1TB 3.5" SATA-III 6GB/s HDD 7200RPM 32MB CACHE

1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM

Power Supply CORSAIR 650W RM SERIES™ MODULAR 80 PLUS® GOLD, ULTRA

QUIET

Processor Cooling INTEL STANDARD CPU COOLER

Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)

Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs

USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
 
S

simper

Active member
Hi same problem on the ASUS® Z87M-PLUS motherboard

Want to hear the nightmare, it only has ONE PS2 slot, so I can only have a keyboard or mouse working, I am about to try and boot in with a PS2 keyboard only as the USB mouse/keyboard won't work, when plugged into the normal USB 1.0/2.0 or the USB 3.0 slots

Trying to do research on the net, but only found things about enabling Legacy Support for USB on the motherboard in the BIOS but that is already ENABLED.

Its weird as both the USB mouse and keyboard work fine in the BIOS but when booting into windows the USB Keyboard NUMLOCK light goes out and then nothing, both won't work at the Windows 7 loading screen

Any help would be greatly appreciated as we have 3-4 of these PC's with these motherboards

The PC Spec's are below:

STYLISH PIANO BLACK ENIGMA MICRO-ATX CASE + 2 FRONT USB
Processor (CPU) Intel® Core™i7 Quad Core Processor i7-4770 (3.4GHz) 8MB Cache
Motherboard ASUS® Z87M-PLUS: m-ATX, USB3.0, SATA 6.0, XFIRE
Memory (RAM) 8GB KINGSTON DUAL-DDR3 1600MHz (1 x 8GB)
Graphics Card 1GB NVIDIA GEFORCE GT 640 - DVI, HDMI, VGA - 3D Vision Ready
2nd Graphics Card NONE
3rd Graphics Card NONE
1st Hard Disk 120GB KINGSTON V300 SSD, SATA 6 Gb (450MB/R, 450MB/W)
2nd Hard Disk 1TB WD CAVIAR BLACK WD1003FZEX, SATA 6 Gb/s, 64MB CACHE (7200rpm)
RAID NONE
1st DVD/BLU-RAY Drive 24x DUAL LAYER DVD WRITER ±R/±RW/RAM
2nd DVD/BLU-RAY Drive NONE
Memory Card Reader INTERNAL 52 IN 1 CARD READER (XD, MS, CF, SD, etc) + 1 x USB 2.0 PORT
Power Supply CORSAIR 450W VS SERIES™ VS-450 POWER SUPPLY
Processor Cooling INTEL STANDARD CPU COOLER
Extra Case Fans NONE
Fan Controller NONE
Sound Card ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking 10/100/1000 GIGABIT LAN PORT - AS STANDARD ON ALL PCs
Wireless Router/HomePlugs NONE
USB Options MIN. 2 x USB 3.0 & 4 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Modem NONE, I WILL BE USING BROADBAND
Firewire NONE
TV Card NONE
Power Cable 1 x 1 Metre UK Power Cable (Kettle Lead)
Operating System Genuine Windows 7 Professional 64 Bit w/SP1 - inc DVD & Licence
DVD Recovery Media Windows 7 Professional (64-bit) DVD with paper sleeve
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Monitor BENQ GW2750HM 27" VA LED - 1920 x 1080, 4MS, DVI-D, HDMI
 
S

simper

Active member
Just an update managed to get Windows 7 setup done using just the keyboard and plugged he mouse in. Windows 7 recognises its a OPTICAL MOUSE in the Device Manager but won't actually install it.

At the moment I am running updates just using the keyboard with TAB and SPACE, to see if its a Windows hotfix installed or something

Will keep you updated
 
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