Audio Playing through Speakers and Earphones

[DarkPaladin]

I recently had an issue where all audio would play through both my laptop speakers and earphones when the earphones are fully inserted to the headphone jack. Strangely enough, the audio correctly stops playing through the speakers if the earphone's aren't fully inserted to the headphone jack (roughly 80% inserted to the headphone jack). I haven't made any updates or changes to my system, so I'm unsure if the issue is hardware related or not. I've seen solutions online that mention Realtek audio drivers, so I uninstalled + reinstalled them to no success.

Here are the specs:

Chassis & Display	Octane Series: 17.3" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080) + G-Sync
Processor (CPU)	Intel® Core™ i7 Six Core Processor i7-8700k (3.7GHz) 12MB Cache
Memory (RAM)	32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card	NVIDIA® GeForce® RTX 2080 - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive	2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive	250GB WD Black™ SN750 M.2 NVMe SSD (up to 3100MB/s R | 1600MB/s W)
Memory Card Reader	Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor	1 x 330W AC Adaptor
Power Cable	1 x 1 Metre UK Power Cable (Kettle Lead)
Battery	Octane Series 8 Cell Lithium Ion Battery (82WH)
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & KILLER™ WIRELESS-AC 1550 M.2 GAMING 802.11AC + BLUETOOTH 5.0
USB/Thunderbolt Options	4 x USB 3.0 Ports + 2 x USB 3.1 Type C Ports
Keyboard Language	OCTANE SERIES BACKLIT UK KEYBOARD WITH NUMBER PAD
Operating System	Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

 

[SpyderTracks]

Does it happen with other sets of headphones or speakers?

 

[DarkPaladin]

Does it happen with other sets of headphones or speakers?

Yes, just tried it with 2 earphones and 2 headphones.

 

[ubuysa]

Are there any settings in the driver or sound options that control this?

 

[Bastet]

Check that there’s no dust or fluff within the headphone jack.
Use compressed air to remove it.

 

[SpyderTracks]

a 3.5mm jack comes in 2 forms, 2 pin which is what that laptop can accommodate which is 1 for positive 1 for ground which is on most normal headphones and speakers, and then there's a second which is a more modern one which is 3 pin, which has in built mic on the 3rd pin. This laptop won't accommodate 3 pin jacks, and I'm wondering if that's what you're using? Do the headphones have a mic on them? Are they mobile phone headphones?

If they are normal 2 pins, when you insert it it should show a notification in the Realtek driver that the headphone has been inserted, is that coming up?

 

[Tony1044]

It is also possibly a faulty socket - when you plug a headphone jack in, it should push a spring that physicall disconnects the onboard speakers.

It may be that it isn't properly disconnecting.

As far as I recall, the third ring for microphones is at the back, so when plugged into a two-ring jack, simply does not make the microphone connection.