Audio Problem

[bazwilson90]

hi guys

I'm kinda new to PC gaming, but i have encounted an issue with my PC. now I'm pretty sure its a software issue and its more than likely a setting that i have over looked. However i cannot seem to get to the bottom of it.

I currently have my wireless headset connected and working fine. my problem comes when i want to use the sound from my monitor. Im getting no sound at all.

When In speaker setting I can see my wireless headset connected

in the dropdown box i have another 2 options

Realtek Digital Output (realtek High Definition Audio)
and 1 - LC27G5xT (AMD High Definition Audio Device)

the second option is my monitor, but when i select this i still get no sound?

Im kind of stuck at the moment and ive tried all the setting i can see but to no avail.

Also i've double checked the output volume on the monitor and its at max.

Do you have any suggestions?

Thanks

 

[bazwilson90]

forgot to mention, my monitor is connected to the graphics card via HDMI. i have no other input to the monitor from the PC. i could be totally wrong here but im under the assumption that the HDMI will be enough? or will i need a 2.5mm jack to the monitor from the pc?

 

[steaky360]

Would you mind posting your spec (you can find it from your order page, instructions can be found at the link in my sig) helps answer a few common questions ?

What monitor do you have and how is it connected to your PC (ie what cable are you using)? Is the volume turned down on the monitor (you would check this via the monitor's OSD rather than via the computer itself.

 

[bazwilson90]

Would you mind posting your spec (you can find it from your order page, instructions can be found at the link in my sig) helps answer a few common questions ?

What monitor do you have and how is it connected to your PC (ie what cable are you using)? Is the volume turned down on the monitor (you would check this via the monitor's OSD rather than via the computer itself.

sure, i couldn't find the link on PC specialist website, i ordered it from curry's. heres the link from currys

PCSPECIALIST Tornado R5X Gaming PC - AMD Ryzen 5, RTX 3060 Ti, 2 TB HDD & 512 GB SSD

AMD Ryzen 5 5600X Processor; RAM: 16 GB / Storage: 2 TB HDD & 512 GB SSD; Graphics: NVIDIA GeForce RTX 3060 Ti 8 GB; 290 FPS when playing Fortnite at 1080p

www.currys.co.uk

Yeah, ive checked the monitor volume its on max

Thanks for you reply.

 

[steaky360]

You'll need to register the PC with PCS to get the specs (its worth doing if you can )

sure, i couldn't find the link on PC specialist website, i ordered it from curry's. heres the link from currys [snip]

 

[bazwilson90]

You'll need to register the PC with PCS to get the specs (its worth doing if you can )

I registered like you suggested. however I'm not getting the option to post to forum so a copy and paste is the best i can do! sorry

PCS SPECTRUM RGB MID TOWER CASE
MD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
SUS® PRIME B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
12GB AMD RADEON™ RX 6700 XT - HDMI, DP - DX® 12
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
1 x 1 Metre UK Power Cable (Kettle Lead)
PCS FrostFlow 100 RGB V3 Series High Performance CPU Cooler (AMD)
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
50cm RGB LED Strip
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
0/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]

[License Redacted]- repeatedx20
United Kingdom - English Language
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Microsoft® Edge (Windows 10 Only)
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Standard Build - Approximately 14 to 16 working days
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

not going to lie, 95% of that is just numbers to me

 

[SpyderTracks]

The G5 doesn't have any speakers, if you connect any monitor via HDMI it will show as an audio device weather it has speakers or not.

But you shouldn't use a gaming monitor with HDMI anyway, should always use display port

 

[bazwilson90]

The G5 doesn't have any speakers, if you connect anyonitor via HDMI it will show as an audio device weather it has speakers or not.

But you shouldn't use a gaming monitor with HDMI anyway, should always use display port

thanks for your reply. that would be exactly why the sound isn't working then . i just assumed it had speakers with it having a volume control in the controls.

you mention not to use HDMI and use display port, what's the reason for that? if that's the case ill order one now along with some speakers 🤦‍♂️

 

[SpyderTracks]

thanks for your reply. that would be exactly why the sound isn't working then . i just assumed it had speakers with it having a volume control in the controls.

you mention not to use HDMI and use display port, what's the reason for that? if that's the case ill order one now along with some speakers 🤦‍♂️

The monitor would have included a display port cable.

HDMI is only used for consoles and TV stuff really, it's several generations behind DP, PCs are far more advanced.