Bluetooth earbuds detected but won't pair "we didn't get any response from the device"

AaronWright816

New member
I ordered a laptop in February and with the exception of a slightly squeeky space bar, an odd sudden speed issue and the occasional failure to come out of hibernation it's been working alright. However I've been frustrated for a while with an issue I can't seem to resolve by the standard tactics. I have a set of Raycon E50 earbuds that I have been able to successfuly pair with my desktop, my Google Pixel 3 android phone, and my old toshiba satellite laptop. When I attempt to pair the earbuds with my new laptop they show as an available device but when I initiate pairing it says that it's trying to connect for a mintue or so then shows the message "We didn't get any response from the device. Try connecting again". I've been able to connect Sony headphones and even cheap unbranded earbuds to the laptop but not the Raycons. I've included my spec below. I've tried updating the drivers, installing Raycon drivers manually, resetting the earbuds, making all other devices forget the earbuds and even factory reset the laptop recently due to the speed issue (CPU capped at 60% use for some reason) but nothing is working. Any help would be greatly appreciated.

Chassis & Display
Defiance Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 10870H (2.2GHz, 5.0GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3070 Max-Q - 8.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Defiance Series Integrated 3 Cell Lithium Ion Battery (73WH)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & KILLER™ Wi-Fi 6 AX1650 M.2 GAMING + BLUETOOTH 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 3 PORT + 3 x USB 3.2 PORTS
Keyboard Language
15" DEFIANCE SERIES UK KEYBOARD
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
 

Martinr36

MOST VALUED CONTRIBUTOR
since you've told other devices to forget them, can you now repair them ok with those other devices
 
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