Bluetooth has went missing

Hi,

I have run into some issues with Bluetooth. It is not showing on the taskbar nor is the driver showing under Device Manager. When I restart it appears before vanishing again.

I can oddly open Bluetooth settings but there is no option to turn it on or off.
 

Bhuna50

MOST VALUED CONTRIBUTOR
It would be helpful if you could follow this post when posting for technical assistance please:


Posting the full spec will enable us to see what system you have etc - ie is the bluetooth coming from your motherboard/ wifi card etc.

What were you doing before the BT disappeared - were any updates recently installed / game patches etc?
 
Case
PCS SPECTRUM RGB MID TOWER CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st Storage Drive
250GB Samsung 870 EVO 2.5" SSD, SATA 6Gb/s (up to 560MB/sR | 530MB/sW)
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
Power Supply
CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
United Kingdom - English Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
SCOTTISH HIGHLANDS & UK OFFSHORE ISLANDS / N IRELAND
Build Time
Standard Build - Approximately 18 to 21 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

I was on a Zoom call using my AirPods Pro which was connected via Bluetooth. The system restarted and I got an error screen with the PC Specialist logo and a QR code. The system restarted and it seems it has affected the BT. Also, I had issues using an Xbox Series 2 Elite controller via BT so was using it connected because of the signal dropping.
 

Bhuna50

MOST VALUED CONTRIBUTOR
How did you install Windows on your machine - was it a clean install - deleting partitions, reinstalling Windows etc? or did you just activate the version you had?

Have you checked device manager to check if there are any outstanding drivers required?

Are all windows updates run and completed - including optionals?
 
1631615461256.png


I just done all my updates and restarted and still no sign of BT.

There was a free verison of Windows installed with the build - I got an activiton code and entered it to activate.

1631615542710.png


I have also scanned for hardware changes on Device Manager
 
1631616016752.png

This has also appeared under 'Other devices' I have no idea what it is as all my USB connected devices are working and showing as connected.
 

Bhuna50

MOST VALUED CONTRIBUTOR
Its not a free version of windows installed, its a bare minimum 'build' installation to test the machine with. Just activating it may not have ensured that all drivers etc are installed properly.

It is always best to do a completely CLEAN install.
 

SpyderTracks

We love you Ukraine
Moderator
Its not a free version of windows installed, its a bare minimum 'build' installation to test the machine with. Just activating it may not have ensured that all drivers etc are installed properly.

It is always best to do a completely CLEAN install.
Yes, you need to start from scratch, you can't use the test windows as it's not configured.
 
Ah ok. So how can I do this clean install :) (sorry for the no doubt, noob question). I am sure I could Google this but would rather have the best steps for these builds.
 

SpyderTracks

We love you Ukraine
Moderator
Ah ok. So how can I do this clean install :) (sorry for the no doubt, noob question). I am sure I could Google this but would rather have the best steps for these builds.
Also, I have downloaded a lot of software - is there a way of doing a clean install without removing these?
A clean install will fully wipe the OS drive, there's no way around that.

You have to boot your own copy and run through the installer.
 
I went onto windows and it says to download this tool. It wipes everything and reinstalls windows. I thought I have to download it onto a usb stick but it doesn’t seem to be the case.

does this sound right?
 

SpyderTracks

We love you Ukraine
Moderator
I went onto windows and it says to download this tool. It wipes everything and reinstalls windows. I thought I have to download it onto a usb stick but it doesn’t seem to be the case.

does this sound right?
No, you need to create a bookable USB to clean install, you can't do it from within Windows.
 
OK, so it has happened again. Was working fine and the computer made the disconnection noise and came up USB device not reconsigned. This is now showing again when I open up BT settings, so I am sure this has something to do with it:
1631630106209.png

BT is also missing from Device Manager. Any ideas on what else can be done?
 
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