Bluetooth Issue on new PC | PCSPECIALIST

Bluetooth Issue on new PC

Status
Not open for further replies.
Hey PCS,

I recently got my new PC. Absolutely thrill with it, however I have an issue when connecting my bluetooth headphones. I have them over a year and the work perfectly with all my other devices, so its not the headphones. I use them for work 2-way comm (voice & audio). I can get to work fine when I turn off 'Handsfree Telephony' in the devices settings but that defeats the purpose.

Anyway I get these working with both audio & voice?

Wireless Network CardWIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0

DVN
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Could you post your full specs from the order page and the make and model of the headset you're using?

When you say they're not working, what exactly isn't working?
 
Hey,

By not working I mean when I have the headset connected via bluetooth (audio/voice) the sound is awful, scratchy and inaudible.

If I turn off the voice service via the settings ('devices & printers' menu on windows). The audio improves but is still very poor quality.
If I connected the headphones via the cable the audio is perfect but now I don't have any voice.

I have tested my headphone on my older PC and the audio and voice perfectly.

Currently if I receive a call via teams, etc I need to switch to my old PC via my KVM switch in order to take it.

------------------------------------------------------------------------------------------------------------------------


The headset I use is DOQAUS Care1 wireless.

Case
COOLERMASTER MASTERBOX TD500 MESH ARGB GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE GTX 1660 - HDMI, DP - GeForce GTX VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 18 to 21 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
Price: €0.00 including VAT and Delivery

Unique URL to re-configure: https://www.pcspecialist.ie/saved-configurations/amd-am4-gen3-pc/EG7Z7EjzJn/
 
Currently using Ethernet-- Do I need to connect the antennane?

[EDIT]
Connected the antennane slight improvement with both audio/voice - is audible, prefect without voice.
 
Last edited:

sck451

VALUED CONTRIBUTOR
Yes, the WiFi card does Bluetooth as well, so I very much imagine you'll need them. If you haven't done so already after installing the antennae, I'd try restarting the computer. After that, I'm afraid I'm out of ideas: I'm enough of an audio fan to go for wired headphones only...
 

Martinr36

MOST VALUED CONTRIBUTOR
When you set the PC up did you run the update checker till all updates were installed including the optional ones
 
@MARTINR36

Sorry so super busy the last few days, didn't see the reply.

Here is the screenshot of the updates screen.

[EDIT] Updated the image

1632384324689.png
 

ubuysa

The BSOD Doctor
Moderator
I'm afraid I don't understand why we're helping with Windows 11 issues at this time? The 'insider builds' are not there so that people can run Windows 11 early, they are there so that the 'insider' community can report back to Microsoft when issues of exactly this type occur. These 'insider builds' are beta versions and like all beta versions any problems should be reported to the vendor. That's what beta testing is for after all....

I would urge the OP to report this issue to Microsoft via the Windows 11 feedback hub.
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
I'm afraid I don't understand why we're helping with Windows 11 issues at this time? The 'insider builds' are not there so that people can run Windows 11 early, they are there so that the 'insider' community can report back to Microsoft when issues of exactly this type occur. These 'insider builds' are beta versions and like all beta versions any problems should be reported to the vendor. That's what beta testing is for after all....

I would urge the OP to report this issue to Microsoft via the Windows 11 feedback hub.
Totally missed it was windows 11!

Yes @ChristopherDonovan103 this is not something we can offer any support on, Windows 11 is still in beta and as such there are no drivers for it yet, you'd need to report this to microsoft through the normal bug report channels.
 
Status
Not open for further replies.
Top