Bootup issues with new Monitor

mike_d99

Bronze Level Poster
Hi all,

I took delivery of my new PC in late Oct, spec below, and a month later I bought a new monitor, a Gigabyte M28U.

Case
Send In Your Own Case
Processor (CPU)
AMD Ryzen 7 5800X Eight Core CPU (3.8GHz-4.7GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF X570-PLUS GAMING WIFI (USB 3.2 Gen 2, PCIe 4.0, CrossFireX) - RGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3600MHz (2 x 16GB)
Graphics Card
10GB NVIDIA GEFORCE RTX 3080 - HDMI, DP, LHR
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
1TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2500MB/sW)
DVD/BLU-RAY Drive
16x BLU-RAY WRITER DRIVE, 16x DVD ±R/±RW & SOFTWARE
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair iCUE H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm ARGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
2 PORT (1 x TYPE A, 1 x TYPE C) USB 3.1 PCI-E CARD + STANDARD USB PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Firefox™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 8 to 11 working days
Promotional Item
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Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

The computer was fine for about a month and then I started having bootup issues. I thought the issue was with the PC but it seems the monitor is causing the issue somehow.

When booting, the computer often seemingly hangs. It doesn't display any kind of picture and I have to hold the power button down and try again. Sometimes I have to do this entire cycle three or four times before it works. The splash screen is never displayed whilst booting and there is no power to the monitor until the Windows 11 logon screen appears. Prior to that the screen is black and the power light is flashing to signify that there is no signal.

When powered on, the motherboard emits a series of beeps - one long one, three short ones. This suggested an issue with the GPU. I don't know anything about the inside of computers but I checked and it's properly connected, not loose or anything.

In recent weeks, I've found it usually does now bootup on the first attempt - eventually - but I seem to have more success if the monitor is powered off when the PC is booted. This is quite tricky to do as the monitor reverts to no signal within a couple of seconds of pressing 'shut down' and when this happens there's no way to turn the monitor off - onscreen menus don't work from this point onwards.

If I boot with the monitor turned on, eventually the power light stops blinking and an onscreen message is displayed - something like "HDMI 1" and the resolution rate of the picture. But no picture is displayed, just a blank screen. But now the onscreen menus are available and if I turn the monitor off and on again the Windows 11 logon screen is displayed.

Things generally work fine from that point on, although sometimes after the monitor goes into power saving mode I can't get the picture to come back on no matter what and have to force power the machine off. I have sleep mode set to 'never', so it's not a Windows issue.

I found that when I connected my old monitor (a pretty old LG HD model) it seemed to work fine and boot up first time, although if I attempted to bootup using my new monitor and didn't get a picture, I also then didn't get a picture if I swapped the output cable to the old monitor without rebooting the PC.

I contacted PCS about this and they asked me to check the refresh rate in Windows and the monitor itself were both 60Hz. My Windows setting wasn't 60Hz but I changed it and it made no difference. Buying a new 4K cable was suggested. Gave that a go but no different. I was advised to return it, which I haven't done yet.

In the meantime, I bought an extra long HDMI cable so I could connect to my OLED TV. Tried that today, and it boots perfectly. No beeps, no issues. Splash screen perfectly visible. Absolutely no problems at all. So it works fine on my TV and my old monitor, no beeps from the mobo and I see the splash screen as you'd expect to. I don't think the PC is faulty at all, it's the monitor that is causing the issue somehow.

All Windows updates have been successfully installed, including all voluntary updates. I've tried updating the driver for the monitor too.

Any ideas? Anyone experienced similar? It might just be that the monitor is faulty, but Scan won't let me return to them - is that even legal? - and I have to go through Gigabyte instead which I utterly can't be arsed with.

Cheers folks.
Mike
 

mike_d99

Bronze Level Poster
Thanks, I can try that. I did get a cable for that with the monitor but I'd never heard of it so I just used HDMI.

I'll give it a go, but surely it should also work using HDMI regardless?
 

mike_d99

Bronze Level Poster
Hmmm, not sure what I've done with the leads that came with the monitor. I put the box in the loft but can't remember where I put the spare cables :rolleyes:. I'm on the hunt for those as we speak.

In the meantime, this is the cable I'm using - would this be compatible?

Cable
 

Steveyg

VALUED CONTRIBUTOR
I'd honestly remove the GPU entirely getting those beeps from the motherboard. My first step would be to remove the GPU completely as well as the RAM and then reslot them back in

Something as little as a dusty slot can cause these kind of errors so completely reseating of these items can sort it out
 

mike_d99

Bronze Level Poster
Unbelievable! I found the Display Port cable, plugged it in and it works! No beeps, no bootup issues, I can see the PCS splash screen. Tried it a few times to make sure. Everything is as it should be. :)

Surprised tech support didn't suggest this, they wanted me to send the machine back. Good job I didn't.

Thanks so much for your help Tony, really appreciate it! Tried Googling this and got nowhere.

Now I think I need to fix my Windows 11 issues. Explorer keeps freezing and crashing non-stop. Suspect that might be down to the countless times I've had to turn the machine off by holding down the power button :confused:
 

Martinr36

MOST VALUED CONTRIBUTOR
Now I think I need to fix my Windows 11 issues. Explorer keeps freezing and crashing non-stop. Suspect that might be down to the countless times I've had to turn the machine off by holding down the power button
A clean install would probably be best, by the sound of it:

Download a new copy of Windows using the Media Creation Tool (Second option on linked page) to an 8GB (min) USB.
Boot that USB and choose a Custom Install.
Delete all UEFI partitions on the system drive (EFI System, Recovery, MSR Reserved, Primary).
Select the unallocated space that results and click the Next button. The installer will create the correct partitions and install Windows.
Run Windows Update repeatedly, even across reboots, until no more updates are found.
You may need/want to download and install the latest graphics driver from the Nvidia/AMD website (they change so regularly the latest version isn't always in the Windows libraries).

This is also worth a watch
 

mike_d99

Bronze Level Poster
Thanks Martin. I was thinking that, but was hoping I could get away with a repair, keeping apps and app data in place.

Don't really fancy the pain of backing up all the app data. Plus there's a ton of preinstalled stuff that I wouldn't know how to restore. I'd also lose all the optimisation that was done by PCS.
 

Martinr36

MOST VALUED CONTRIBUTOR
Thanks Martin. I was thinking that, but was hoping I could get away with a repair, keeping apps and app data in place.

Don't really fancy the pain of backing up all the app data. Plus there's a ton of preinstalled stuff that I wouldn't know how to restore. I'd also lose all the optimisation that was done by PCS.
The only way you are going to get it running right is with a clean install, repair can and regularly does leave problems under the surface
 

SpyderTracks

We love you Ukraine
Moderator
Unbelievable! I found the Display Port cable, plugged it in and it works! No beeps, no bootup issues, I can see the PCS splash screen. Tried it a few times to make sure. Everything is as it should be. :)

Surprised tech support didn't suggest this, they wanted me to send the machine back. Good job I didn't.

Thanks so much for your help Tony, really appreciate it! Tried Googling this and got nowhere.

Now I think I need to fix my Windows 11 issues. Explorer keeps freezing and crashing non-stop. Suspect that might be down to the countless times I've had to turn the machine off by holding down the power button :confused:
You can try an SFC /scannow

If that fails to correct it a DISM repair:

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to repair the Windows 10 image and press Enter:
    DISM /Online /Cleanup-Image /RestoreHealth
 

mike_d99

Bronze Level Poster
You can try an SFC /scannow

If that fails to correct it a DISM repair:

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.
  3. Type the following command to repair the Windows 10 image and press Enter:
    DISM /Online /Cleanup-Image /RestoreHealth
Thanks SpyderTracks. I did try these exact steps yesterday but no joy unfortunately. I'll give it another try though, just in case.

I'm not averse to doing a clean install, I've done it many times in the past on my previous computer. I'm just wary because there's so much stuff installed that I don't know about, what it does, where it came from, how to replicate it and how to configure it.

Specifically, these items here (with notes on my best guesses so far).

Some of them may be automatically installed as part of the process but there's a lot there I have no idea about. I have three discs, the motherboard one, which may cover a few of the below, a small disc which appears to be to do with USB ports and PowerDVD which I've never used.

EDIT - I've Googled the living daylights out of the below list and I now have some idea of what these things are and how to obtain them. Am I going to risk messing my PC up by attempting to reinstall these things myself? I'm thinking of settings and configurations.

There's also BIOS settings, I won't be able to change any of those - not sure how many changes would have been made when the PC was being configured.


AMD Chipset Software
https://www.amd.com/en/support/kb/release-notes/rn-ryzen-chipset-3-09-01-140


ARMOURY CRATE
This updates:
ARMOURY CRATE Lite Service
AURA Service
ROG Live Service


AURA lighting effect add-on x64 0.0.18
?


CORSAIR iCUE4 Software DTS CUSTOM
https://www.corsair.com/uk/en/icue
Software > iCue Software


Futuremark SystemInfo
?


Genesys Logic Generic USB Class Filter Driver
Unsure if needed


NVIDIA Control Panel
Download from MS Store


NVIDIA FrameView SDK 1.2.7231.30900954
https://www.nvidia.com/en-gb/geforce/technologies/frameview/


NVIDIA GeForce Experience 3.25.0.84
https://www.nvidia.com/en-gb/geforce/geforce-experience/download/


NVIDIA Graphics Driver 511.23
https://www.nvidia.co.uk/Download/driverResults.aspx/185117/en-uk


NVIDIA HD Audio Driver 1.3.39.1
https://nvidia-hd-audio-driver.updatestar.com/en


NVIDIA PhysX System Software 9.21.0713
Installs with GPU Drivers?


OpenAL
3D sound software interface. Installed by a game?


Patriot Viper DRAM RGB
https://support.patriotmemory.com/hc/en-us/articles/360007313493-How-do-I-install-my-Viper-RGB-DRAM-


Patriot Viper M2 SSD RGB
Installed by ASUS Aura app. Probably same for above too


RealTek Audio Console
From MS Store
https://realtekhelp.com/download-realtek-audio-console/


RealTek Audio Driver
Installs with above


RGB Fusion 3.21.0126.1
https://www.gigabyte.com/MicroSite/512/download.html
This is 2.0, can probably update via Windows Update


VLIBillboard Test
Related to OSD Sidekick which is software for Gigabyte Monitor
 
Last edited:

Martinr36

MOST VALUED CONTRIBUTOR
Thanks SpyderTracks. I did try these exact steps yesterday but no joy unfortunately. I'll give it another try though, just in case.

I'm not averse to doing a clean install, I've done it many times in the past on my previous computer. I'm just wary because there's so much stuff installed that I don't know about, what it does, where it came from, how to replicate it and how to configure it.

Specifically, these items here (with notes on my best guesses so far).

Some of them may be automatically installed as part of the process but there's a lot there I have no idea about. I have three discs, the motherboard one, which may cover a few of the below, a small disc which appears to be to do with USB ports and PowerDVD which I've never used.

AMD Chipset Software
https://www.amd.com/en/support/kb/release-notes/rn-ryzen-chipset-3-09-01-140


ARMOURY CRATE
This updates:
ARMOURY CRATE Lite Service
AURA Service
ROG Live Service


AURA lighting effect add-on x64 0.0.18
?


CORSAIR iCUE4 Software DTS CUSTOM
https://www.corsair.com/uk/en/icue
Software > iCue Software


Futuremark SystemInfo
?


Genesys Logic Generic USB Class Filter Driver
Unsure if needed


NVIDIA Control Panel
Download from MS Store


NVIDIA FrameView SDK 1.2.7231.30900954
https://www.nvidia.com/en-gb/geforce/technologies/frameview/


NVIDIA GeForce Experience 3.25.0.84
https://www.nvidia.com/en-gb/geforce/geforce-experience/download/


NVIDIA Graphics Driver 511.23
https://www.nvidia.co.uk/Download/driverResults.aspx/185117/en-uk


NVIDIA HD Audio Driver 1.3.39.1
https://nvidia-hd-audio-driver.updatestar.com/en


NVIDIA PhysX System Software 9.21.0713
Installs with GPU Drivers?


OpenAL
3D sound software interface. Installed by a game?


Patriot Viper DRAM RGB
https://support.patriotmemory.com/hc/en-us/articles/360007313493-How-do-I-install-my-Viper-RGB-DRAM-


Patriot Viper M2 SSD RGB
Installed by ASUS Aura app. Probably same for above too


RealTek Audio Console

RealTek Audio Driver

RGB Fusion

VLIBillboard Test


Then there's BIOS settings, are they all at their defaults, and so on.
Most of that should install when you install Windows and all the updates (including optional ones), armoury crate can be downloaded from Asus website, and Icue can be downloaded from corsair, Nvidea graphic drivers geforce experience and dashboard can all be downloaded from Nvidea website
 

mike_d99

Bronze Level Poster
Thanks Martin. What about BIOS settings - should I be concerned about losing any optimisation changes made there?
 
Thanks SpyderTracks. I did try these exact steps yesterday but no joy unfortunately. I'll give it another try though, just in case.

I'm not averse to doing a clean install, I've done it many times in the past on my previous computer. I'm just wary because there's so much stuff installed that I don't know about, what it does, where it came from, how to replicate it and how to configure it.

Specifically, these items here (with notes on my best guesses so far).

Some of them may be automatically installed as part of the process but there's a lot there I have no idea about. I have three discs, the motherboard one, which may cover a few of the below, a small disc which appears to be to do with USB ports and PowerDVD which I've never used.

EDIT - I've Googled the living daylights out of the below list and I now have some idea of what these things are and how to obtain them. Am I going to risk messing my PC up by attempting to reinstall these things myself? I'm thinking of settings and configurations.

There's also BIOS settings, I won't be able to change any of those - not sure how many changes would have been made when the PC was being configured.


AMD Chipset Software
https://www.amd.com/en/support/kb/release-notes/rn-ryzen-chipset-3-09-01-140


ARMOURY CRATE
This updates:
ARMOURY CRATE Lite Service
AURA Service
ROG Live Service


AURA lighting effect add-on x64 0.0.18
?


CORSAIR iCUE4 Software DTS CUSTOM
https://www.corsair.com/uk/en/icue
Software > iCue Software


Futuremark SystemInfo
?


Genesys Logic Generic USB Class Filter Driver
Unsure if needed


NVIDIA Control Panel
Download from MS Store


NVIDIA FrameView SDK 1.2.7231.30900954
https://www.nvidia.com/en-gb/geforce/technologies/frameview/


NVIDIA GeForce Experience 3.25.0.84
https://www.nvidia.com/en-gb/geforce/geforce-experience/download/


NVIDIA Graphics Driver 511.23
https://www.nvidia.co.uk/Download/driverResults.aspx/185117/en-uk


NVIDIA HD Audio Driver 1.3.39.1
https://nvidia-hd-audio-driver.updatestar.com/en


NVIDIA PhysX System Software 9.21.0713
Installs with GPU Drivers?


OpenAL
3D sound software interface. Installed by a game?


Patriot Viper DRAM RGB
https://support.patriotmemory.com/hc/en-us/articles/360007313493-How-do-I-install-my-Viper-RGB-DRAM-


Patriot Viper M2 SSD RGB
Installed by ASUS Aura app. Probably same for above too


RealTek Audio Console
From MS Store
https://realtekhelp.com/download-realtek-audio-console/


RealTek Audio Driver
Installs with above


RGB Fusion 3.21.0126.1
https://www.gigabyte.com/MicroSite/512/download.html
This is 2.0, can probably update via Windows Update


VLIBillboard Test
Related to OSD Sidekick which is software for Gigabyte Monitor
You seem to have 3 different pieces of software to control your RGB (Asus Aura, Corsair iCue and RGB Fusion) - I'd use the Asus one for the mortherboard and iCUE for all the Corsair stuff. However, the recommendation is usually to install iCUE first and then Aura...then disable the SDK/Plug-Ins option within iCUE so that it doesn't conflict with Aura.

I'd avoid downloading any drivers from anywhere but the official website, so stay away from the website you've googled for the Nvidia HD Audio Driver - this can/will be installed by the Nvidia graphics driver installer (as will the option for PhysX).

Don't know why you have or are looking for drivers for Patriot RAM, when you have Corsair RAM - lighting for this is controlled by iCUE.
 
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