Brand New configured Elimina ii 15 screen flickering

R

Rama930

Active member
Hi,

So I got my new Elimina ii 15 just last week. Didn't get to use it much or set up until this weekend.
I was getting all the softwares, updated etc.. I needed on the laptop when I realised a new Windows update is required. Like usual I downloaded the update and it required me to restart the laptop. When I restarted the laptop that's when the problem appeared. The screen started clickering like in horror movies.
And it wouldn't get past that flickering. So I had to press the on button to shut it down and start again. But this time it started up normal, however I still needed to restart my computer to finish the computer update and the same happens again.

Anyone got any ideas why this is happening? Should I ask pcspecialist to have a look at it?

I have attached the a gif which is like a 0.6 sec of the video. Didn't know how else to show what's happening.

Cheers!
 

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F

Fuzzball

Bronze Level Poster
I would recommend contacting PC Specialist. I recently had screen flickering problems with a new laptop (although a different model to yours and not as extreme as your example) and sent it back to them. They changed the motherboard but that unfortunately didn't fix the issue, so I sent it back again and they did a complete rebuild. So far that seems to have fixed the issue, so it seems it was a problem with the physical screen itself.

I guess it's plausible that your screen is faulty like mine was.
 
R

Rama930

Active member
Yeah I was thinking to contact them about it but since it's new I didn't want to send it back if I could avoid it but well I guess still best to let them fix it.

thank you
 
Vergaro98

Vergaro98

Super Star
I had a similar problem with an update from Windows update for the iGPU (Radeon 8) 1 month ago. Later I discover that the update was not stable (the Radeon software didn't show me any update, only windows update show it) and I reinstall the correct driver with the AMD driver autodetect toll and resolve every problem with the screen. I don't know if this is the same problem but before send it back I'd try to reinstall all the GPU's driver.
 
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ubuysa

ubuysa

The BSOD Doctor
This issue seems to have happened after a Windows update. Does that mean it was working fine prior to the update?

If that's the case then try uninstalling the update or, better still, do a clean reinstall of Windows from bootable media and allow Windows Update to install all updates.
 
R

Rama930

Active member
ubuysa said:
This issue seems to have happened after a Windows update. Does that mean it was working fine prior to the update?

If that's the case then try uninstalling the update or, better still, do a clean reinstall of Windows from bootable media and allow Windows Update to install all updates.
Click to expand...
well it seems like the update has finished updating now. I haven't tried restarting my laptop but I will try again later and see if the problem still occurs again.

I haven't used the laptop much so I actually didn't restart the laptop prior to the update so I can't tell if the problem with the screen was present from the start or not.
 
R

Rama930

Active member
Vergaro98 said:
I had a similar problem with an update from Windows update for the iGPU (Radeon 8) 1 month ago. Later I discover that the update was not stable (the Radeon software didn't show me any update, only windows update show it) and I reinstall the correct driver with the AMD driver autodetect toll and resolve every problem with the screen. I don't know if this is the same problem but before send it back I'd try to reinstall all the GPU's driver.
Click to expand...
ah okay. I didn't check the gpu drivers. Might do that when I get home from work. thank you
 
ubuysa

ubuysa

The BSOD Doctor
Rama930 said:
well it seems like the update has finished updating now. I haven't tried restarting my laptop but I will try again later and see if the problem still occurs again.

I haven't used the laptop much so I actually didn't restart the laptop prior to the update so I can't tell if the problem with the screen was present from the start or not.
Click to expand...
Was this a long update where it restarted a couple of times?
 
R

Rama930

Active member
So I restarted my laptop a few times and it's pretty random when the screen flickers. I checked Windows update and I saw I still have another one. See below
Capture.PNG

So after I did that update, the flickering is still there but it seems random. But it's fine when I shut down and start the laptop. Only the restart gives me problems for some reasons. I have also downloaded the optional updates.

Next, I will try to update the drivers as Vergaro mentioned and see if that helps.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Rama930 said:
So I restarted my laptop a few times and it's pretty random when the screen flickers. I checked Windows update and I saw I still have another one. See below
View attachment 27265
So after I did that update, the flickering is still there but it seems random. But it's fine when I shut down and start the laptop. Only the restart gives me problems for some reasons. I have also downloaded the optional updates.

Next, I will try to update the drivers as Vergaro mentioned and see if that helps.
Click to expand...
You need to install the optional updates also.
 
R

Rama930

Active member
SpyderTracks said:
Does it happen outside windows or only once you’ve logged on?
Click to expand...
once I'm logged on it seems fine. only occurs during restart.
Well after I downloaded the Geforce RTX drivers it seems fine now?
I did a couple of restarts after installing the driver, the screen didn't flicker anymore. But I will give it some time and keep restarting at different times to keep an eye on it and see if it happens again because if it does the issue reoccurs, I will ask PCS to have a look instead.

edit: spelling/grammar
 
Last edited:
Vergaro98

Vergaro98

Super Star
Rama930 said:
once I'm logged on it seems fine. only occurs during restart.
Well after I downloaded the Geforce RTX drivers it seems fine now?
I did a couple of restarts after installing the driver it the screen didn't flicker anymore. But I will give it some time and keep restarting at different time to keep an eye on it and see if it happens again because if it does happen again I will ask PCS to have a look instead.
Click to expand...
I also recommend to install the last driver for the iGPU not only for the dGPU. If you already update that ignore this message.
 
ubuysa

ubuysa

The BSOD Doctor
@Rama930 can you post the full spec from the order please?

So this only occurs after a restart?

Do you have the Fast Startup option turned off? If not please turn it off.

Restart is a lot more of a complex process in Windows 10 than shutdown is if you have Fast Startup turned on. In addition, shutdown just shuts down, whereas restart does a bit of troubleshooting (completing updates for example) so my guess would be that there's a driver there (and almost certainly a graphics driver) that isn't properly installed. It is intact enough to be initialised on startup after a shutdown but a restart traps whatever the problem the driver has and it doesn't get properly initialised. Possibly....
 
Vergaro98

Vergaro98

Super Star
If you don't boot your pc directly in "dGPU only" it starts by using both the GPU and it will automatically choose which one to use based on the type of operation. So in normal use it boot by using the iGPU and not the dGPU.
 
R

Rama930

Active member
ubuysa said:
@Rama930 can you post the full spec from the order please?

So this only occurs after a restart?

Do you have the Fast Startup option turned off? If not please turn it off.

Restart is a lot more of a complex process in Windows 10 than shutdown is if you have Fast Startup turned on. In addition, shutdown just shuts down, whereas restart does a bit of troubleshooting (completing updates for example) so my guess would be that there's a driver there (and almost certainly a graphics driver) that isn't properly installed. It is intact enough to be initialised on startup after a shutdown but a restart traps whatever the problem the driver has and it doesn't get properly initialised. Possibly....
Click to expand...
Here are my specs:

Chassis & Display
Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Eight Core Processor 11800H (2.4GHz, 4.6GHz Turbo)
Memory (RAM)
32GB Corsair 2133MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st Storage Drive
1TB PCS 2.5" SSD, SATA 6 Gb (520MB/R, 470MB/W)
Memory Card Reader
Integrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor
1 x 180W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Elimina Series Detachable Lithium Ion Battery
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
2 Channel High Def. Audio + SoundBlaster™ Cinema
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language
MULTI COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 9 to 11 working days
Promotional Item
Get 6 Months Founders Membership to GeForce Now w/ select RTX 30 Series Laptops
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: £0.00 including VAT and Delivery

I forgot to check for fast start-up option last night. I will do that later and let you know how that goes.
 
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