LiddleP
Bronze Level Poster
Hello PCS
I have just gone into Windows for the first time since receiving my Laptop on the 14th of December as I was unable to locate the Product Key.
I was finally advised on where to find it by one of your volunteers on the PCS forum Yesterday, this after having waited for your non-forthcoming replies to my prior emails.
On accessing the Control Panel > View devices and printers, I am presented with 5 items, one of them being the Laptop.
The icon representing the Laptop has an exclamation mark against it and if I hover the mouse cursor over it a box pops up saying Status Driver error.
If I go into troubleshoot by right clicking on it it says "Reinstall device driver - There is a problem with the driver for AMD Radeon 7970M (Microsoft Corporation - WDDM v1.20). Reinstalling the driver might fix this problem.
Though this might be an easy fix for me to deal with on my own, I am not keen on trying to deal with a problem that might, in the same token, not be fixed by doing so especially as this is a brand new system and I was given assurance right through and up till when I received my order that I would have no problems as they would be caught and sorted by the Quality checks PCS have in place.
To think this is happening with the one device I feared would most have a problem and was told no longer has any issues is a serious let down - and I have barely checked the system out yet. Despite all your assurance I find I already have a problem and all I have done is get into Windows, how much more is there around the corner ?
Please can we arrange for you to remote log into the system to do whatever you have to do to rectify this problem.
I have just gone into Windows for the first time since receiving my Laptop on the 14th of December as I was unable to locate the Product Key.
I was finally advised on where to find it by one of your volunteers on the PCS forum Yesterday, this after having waited for your non-forthcoming replies to my prior emails.
On accessing the Control Panel > View devices and printers, I am presented with 5 items, one of them being the Laptop.
The icon representing the Laptop has an exclamation mark against it and if I hover the mouse cursor over it a box pops up saying Status Driver error.
If I go into troubleshoot by right clicking on it it says "Reinstall device driver - There is a problem with the driver for AMD Radeon 7970M (Microsoft Corporation - WDDM v1.20). Reinstalling the driver might fix this problem.
Though this might be an easy fix for me to deal with on my own, I am not keen on trying to deal with a problem that might, in the same token, not be fixed by doing so especially as this is a brand new system and I was given assurance right through and up till when I received my order that I would have no problems as they would be caught and sorted by the Quality checks PCS have in place.
To think this is happening with the one device I feared would most have a problem and was told no longer has any issues is a serious let down - and I have barely checked the system out yet. Despite all your assurance I find I already have a problem and all I have done is get into Windows, how much more is there around the corner ?
Please can we arrange for you to remote log into the system to do whatever you have to do to rectify this problem.