BSOD memory management after recent RMA

Q

Quarter

Silver Level Poster
Hi im back,
  1. So the pc came back from RMA,
  2. it had an issue where it wouldn't install a windows update after restart.
  3. Clean installed windows
  4. fixed the issue
  5. as i was downloading zoom i got another BSOD memory management, could this be faulty ram
  6. I have the latest nvidia driver i made sure to no install nviidia HD audio drivers.

Case
CORSAIR CRYSTAL SERIES 680X RGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-10700K (3.8GHz) 16MB Cache
Motherboard
ASUS® PRIME Z490-P (LGA1200, USB 3.2, CrossFireX) - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP
1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)
Power Supply
CORSAIR 750W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H100i RGB PLATINUM Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
LED Lighting
50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
 
ubuysa

ubuysa

The BSOD Doctor
It could be faulty RAM but it could also be a bad driver. There should be a kernel dump in the file C:\Windows\MEMORY.dmp - upload it to the cloud with a link to it here.

Alternatively, there may be a minidump in the folder C:\Windows\Minidumps - upload the latest to the cloud with a link to it here.
 
Q

Quarter

Silver Level Poster
ubuysa said:
It could be faulty RAM but it could also be a bad driver. There should be a kernel dump in the file C:\Windows\MEMORY.dmp - upload it to the cloud with a link to it here.

Alternatively, there may be a minidump in the folder C:\Windows\Minidumps - upload the latest to the cloud with a link to it here.
Click to expand...
When i open the folder where do i upload it. it tried to open in notepad and said i dont have permission
 
SpyderTracks

SpyderTracks

We love you Ukraine
Quarter said:
when i tried to upload it , its says i dont have permission. i think i messed it up because it has the internet explorer logo
Click to expand...
Not something I can help with really, it's just copying a file from one place to another, if there are issues, it's with your account.
 
Q

Quarter

Silver Level Poster
ubuysa said:
It could be faulty RAM but it could also be a bad driver. There should be a kernel dump in the file C:\Windows\MEMORY.dmp - upload it to the cloud with a link to it here.

Alternatively, there may be a minidump in the folder C:\Windows\Minidumps - upload the latest to the cloud with a link to it here.
Click to expand...

quarterMEMORY.DMP

drive.google.com drive.google.com
 
Q

Quarter

Silver Level Poster
ubuysa said:
I'm downloading the dump, I'll look at it in the morning. :)
Click to expand...
Thank you kind sir! ive spoken to them anyway their gonna send me new ram, i would also like to add after the crash, i double checked and downloaded the chipset driver for my mobo because it was previously saved on an external hdd.
 
ubuysa

ubuysa

The BSOD Doctor
The triage dump analysis blames this on hardware (RAM) but I'm not so sure. You said initially you'd done a clean install, but just now you're saying you manually installed the chipset driver (after the BSOD)? When you did the reinstall then, from where did you source all the drivers? Did you run Windows Update until no more updates were found?

The process in control at the time of the bug check was chrome.exe. The stack trace for the active thread is interesting, it shows a user APC being started and scheduled (an APC is a function that executes asynchronously from the thread that started it), then the thread exits, the owning process (chrome.exe) is stopped and the address space cleanup started. The bug check occurs after all the page tables have been updated and when the address space itself is removed (nt!MiDeleteVa+0x153a). That doesn't feel like a RAM error to me, though it could still be of course.

In the list of driver calls made by the active thread there is an error for the Nvidia graphics driver (nvlddmkm.sys)...
Code: 
ffffaf81`f20eb8d8  fffff801`9e8814b1 Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvlddmkm.sys, Win32 error 0n2
nvlddmkm+0x1c14b1

...so it's far from impossible that the root cause of this BSOD was either the graphics driver or the graphics card itself. Perhaps the APC was related to cleaning up the graphics driver and that failed?

It's all moot really because you've changed the chipset driver since the dump. It would be very useful to know how you reinstalled Windows, from where you sourced the drivers and why you needed to install the chipset driver manually...?
 
Q

Quarter

Silver Level Poster
ubuysa said:
The triage dump analysis blames this on hardware (RAM) but I'm not so sure. You said initially you'd done a clean install, but just now you're saying you manually installed the chipset driver (after the BSOD)? When you did the reinstall then, from where did you source all the drivers? Did you run Windows Update until no more updates were found?

The process in control at the time of the bug check was chrome.exe. The stack trace for the active thread is interesting, it shows a user APC being started and scheduled (an APC is a function that executes asynchronously from the thread that started it), then the thread exits, the owning process (chrome.exe) is stopped and the address space cleanup started. The bug check occurs after all the page tables have been updated and when the address space itself is removed (nt!MiDeleteVa+0x153a). That doesn't feel like a RAM error to me, though it could still be of course.

In the list of driver calls made by the active thread there is an error for the Nvidia graphics driver (nvlddmkm.sys)...
Code: 
ffffaf81`f20eb8d8  fffff801`9e8814b1 Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_5be8de9f3373beaf\nvlddmkm.sys, Win32 error 0n2
nvlddmkm+0x1c14b1

...so it's far from impossible that the root cause of this BSOD was either the graphics driver or the graphics card itself. Perhaps the APC was related to cleaning up the graphics driver and that failed?

It's all moot really because you've changed the chipset driver since the dump. It would be very useful to know how you reinstalled Windows, from where you sourced the drivers and why you needed to install the chipset driver manually...?
Click to expand...
So i did as instructed by pc specialist
They told me to
I clean installed windows
Checked for updates
Download my chipset driver and then
Go to nvidia and downloas my drivers.

when the new ram comes
i can do another clean install.
Downloade
 
Q

Quarter

Silver Level Poster
Quarter said:
So i did as instructed by pc specialist
They told me to
I clean installed windows
Checked for updates
Download my chipset driver and then
Go to nvidia and downloas my drivers.

when the new ram comes
i can do another clean install.
Downloade
Click to expand...
When in nvidia i choose my sytem then it provided me with the download.
 
ubuysa

ubuysa

The BSOD Doctor
Quarter said:
So i did as instructed by pc specialist
They told me to
I clean installed windows
Checked for updates
Download my chipset driver and then
Go to nvidia and downloas my drivers.

when the new ram comes
i can do another clean install.
Downloade
Click to expand...
Ok, that looks good. Did you forget to install the chipset driver then?
 
Q

Quarter

Silver Level Poster
ubuysa said:
Ok, that looks good. Did you forget to install the chipset driver then?
Click to expand...
Yes the pcs initially put it on a external hdd i had but i think i did. It correct ao i went to asus prime z490-p and did properly. Would u suggest another clean install or i should be ok?
 
ubuysa

ubuysa

The BSOD Doctor
Quarter said:
Yes the pcs initially put it on a external hdd i had but i think i did. It correct ao i went to asus prime z490-p and did properly. Would u suggest another clean install or i should be ok?
Click to expand...
I would think you'll be ok now. I would swap the RAM when the new sticks arrive - just to be on the safe side. :)
 
Q

Quarter

Silver Level Poster
ubuysa said:
I would think you'll be ok now. I would swap the RAM when the new sticks arrive - just to be on the safe side. :)
Click to expand...
Ive already taken them out just waiting. I appreciate ur help. Tbh the guy on the phone was suprised that hardware wasnt changed
 
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