BSOD on first day of usage, cannot even start in safe mode

[dan13]

Stop code: CRITITCAL_PROCESS_DIED

I cannot find the memory dump nor minidump.

I can't "reset this pc" - end in an error regardless of which option I choose (keep my files and remove everything, and within these both "cloud download" and "local reinstall" fail).

Non of the start up options in "Start up settings" work. I can't get past the troubleshooting/advanced settings screen on starting with any of these options.

I've tried "uninstalling updates", ends in an error unable to do this.

System restore ends in an error.

I've tried running sfc /scannow in the command prompt, but that ends in a failure to perform action.

Any ideas?

Thanks

Chassis & Display
Optimus Series: 17.3" Matte Full HD 120Hz 45% NTSC LED Widescreen (1920x1080)
Processor (CPU)
AMD Ryzen™ 7 Eight Core Processor 4800H (2.9GHz, 4.2GHz Turbo)
Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)
Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3300MB/W)
Memory Card Reader
Integrated 3 in 1 Card Reader (Full Size SD / SDHC / SDXC)
AC Adaptor
1 x 150W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
2 x Optimus Series Battery Pack (One Spare, Requires Assembly)
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT
Keyboard Language
OPTIMUS SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 10 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM

 

[SpyderTracks]

Stop code: CRITITCAL_PROCESS_DIED

I cannot find the memory dump nor minidump.

I can't "reset this pc" - end in an error regardless of which option I choose (keep my files and remove everything, and within these both "cloud download" and "local reinstall" fail).

Non of the start up options in "Start up settings" work. I can't get past the troubleshooting/advanced settings screen on starting with any of these options.

I've tried "uninstalling updates", ends in an error unable to do this.

System restore ends in an error.

I've tried running sfc /scannow in the command prompt, but that ends in a failure to perform action.

Any ideas?

Thanks

Can you post your full specs from the order page?

 

[dan13]

Can you post your full specs from the order page?

I've pasted it into my initial question now.

Thanks

 

[SpyderTracks]

Quickest route would be a clean install of windows, you can create a bootable usb from here:

Download Windows 10

Then delete all partitions and install to the free space.

 

[dan13]

Ok, thanks, I'll give it a go.

 

[ubuysa]

This is going to sound daft (but it's based on experience). Before you do the clean install, undo the locking screw and remove the M.2 drive, tell it what a lovely drive it is and then replace it, ensuring it's fully home and replace the locking screw (no need to lock that screw down massively tight).

We've had a couple of builds this year have strange issues that were solved by re-seating the M.2 SSD card - so it's worth your time.

You might also check as well that the graphics card is fully seated and that both RAM sticks are fully home. Popping these out and back in is the best way to do that.

Stuff does sometimes come a tad loose in transit unfortunately.