BSOD

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LordPacMan

Member
Good Evening

Brought my laptop from PCS a few years ago and absolutely love it.
I did some Windows updates and Nvidia updates a couple of months ago and have been getting BSOD ever since whilst playing games and sometimes after the restart that it causes.
I used to only get 1 at the start of a gaming session and then everything would be fine but know it’s like every 5-10mins.
I know that peeps will need to see my Dump files to try to sort it out but my laptop hasn’t been saving any.
Was just wondering if anyone could shed some light on the BSOD and the lack of dump files?

Kind regards
 
SpyderTracks

SpyderTracks

We love you Ukraine
LordPacMan said:
Good Evening

Brought my laptop from PCS a few years ago and absolutely love it.
I did some Windows updates and Nvidia updates a couple of months ago and have been getting BSOD ever since whilst playing games and sometimes after the restart that it causes.
I used to only get 1 at the start of a gaming session and then everything would be fine but know it’s like every 5-10mins.
I know that peeps will need to see my Dump files to try to sort it out but my laptop hasn’t been saving any.
Was just wondering if anyone could shed some light on the BSOD and the lack of dump files?

Kind regards
Click to expand...
Hiya, sounds like some part of the installation needs updating.

Could you post your full specs from the order page?
 
L

LordPacMan

Member
Hello

Thank you for the speedy reply.

Is this the information you need?


Chassis & DisplayDefiance Series: 14" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)8GB Corsair 2133MHz SODIMM DDR4 (2 x 4GB)
Graphics CardNVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive1TB SEAGATE FIRECUDA 2.5" SSHD - UP TO 5X FASTER THAN HDD!
1st M.2 SSD Drive128GB M.2 2280, SATA 6Gb/s (560MB/R, 467MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 120W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryDefiance Series 3 Cell Lithium Ion Battery (45WH)
Thermal PasteEK-TIM ECTOTHERM THERMAL COMPOUND
Sound CardIntel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Bluetooth & WirelessGIGABIT LAN & KILLER™ WIRELESS-AC 1535 M.2 GAMING 802.11AC + BLUETOOTH 4.1
USB/Thunderbolt Options4 x USB 3.0 PORTS AS STANDARD
Keyboard Language14" DEFIANCE SERIES BACKLIT UK KEYBOARD
Operating SystemGenuine Windows 10 Home 64 Bit - inc. Single Licence
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareMicrosoft® Office 365 Personal (12 Month Subscription - Digital Key)
Anti-VirusNorton Security Deluxe 3.0: 1 User, 5 Devices - 1 Year Subscription
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 4 to 6 working days
 
SpyderTracks

SpyderTracks

We love you Ukraine
LordPacMan said:
Hello

Thank you for the speedy reply.

Is this the information you need?


Chassis & DisplayDefiance Series: 14" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Quad Core Processor 7700HQ (2.8GHz, 3.8GHz Turbo)
Memory (RAM)8GB Corsair 2133MHz SODIMM DDR4 (2 x 4GB)
Graphics CardNVIDIA® GeForce® GTX 1050 Ti - 4.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive1TB SEAGATE FIRECUDA 2.5" SSHD - UP TO 5X FASTER THAN HDD!
1st M.2 SSD Drive128GB M.2 2280, SATA 6Gb/s (560MB/R, 467MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 120W AC Adaptor
Power Cable1 x 1 Metre Cloverleaf UK Power Cable
BatteryDefiance Series 3 Cell Lithium Ion Battery (45WH)
Thermal PasteEK-TIM ECTOTHERM THERMAL COMPOUND
Sound CardIntel 2 Channel High Def. Audio + MIC/Headphone + SoundBlaster X-Fi MB3
Bluetooth & WirelessGIGABIT LAN & KILLER™ WIRELESS-AC 1535 M.2 GAMING 802.11AC + BLUETOOTH 4.1
USB/Thunderbolt Options4 x USB 3.0 PORTS AS STANDARD
Keyboard Language14" DEFIANCE SERIES BACKLIT UK KEYBOARD
Operating SystemGenuine Windows 10 Home 64 Bit - inc. Single Licence
down_right_arrow.gif
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaWindows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office SoftwareMicrosoft® Office 365 Personal (12 Month Subscription - Digital Key)
Anti-VirusNorton Security Deluxe 3.0: 1 User, 5 Devices - 1 Year Subscription
BrowserMicrosoft® Edge (Windows 10 Only)
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee1 Year Dead Pixel Guarantee Inc. Labour & Carriage Costs
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 4 to 6 working days
Click to expand...
Yes, that's it, thanks.

Could you post a screenshot of your windows update page also please?
 
L

LordPacMan

Member
A solid no to all 4 of those questions.

I have a good knowledge of using computers but no skill/experience when it comes to software and hardware.
 
SpyderTracks

SpyderTracks

We love you Ukraine
LordPacMan said:
A solid no to all 4 of those questions.

I have a good knowledge of using computers but no skill/experience when it comes to software and hardware.
Click to expand...
Very first thing we need to do then is check thermals. With any performance laptop, you'll need to repaste it every once in a while to maintain temps as they operate at far higher thresholds than a desktop and therefor the paste expires quicker.

If you could install HWMonitor:

www.cpuid.com

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...
www.cpuid.com www.cpuid.com

And then run Prime95 just for a couple of minutes while HWMonitor is open and take a screenshot of both GPU and CPU temps WHILE Prime95 is still running:

www.guru3d.com

Download Prime95 version 30.19 Build 14

Download Prime95 - a handy tool for overclockers and system stability checkers, Prime95 has a feature called "Torture Test" that allows maximum stress testing on the CPU and RAM. There are several options allowing the stress test to focus on the memory, processor, or a balance of both.
www.guru3d.com www.guru3d.com

We'll just make sure temps are ok first before troubleshooting the BSOD.
 
SpyderTracks

SpyderTracks

We love you Ukraine
LordPacMan said:
Hopefully this is what your after.
Click to expand...
Perfect, thanks.

So your temps look fine, that's great, best to be sure.

So, the next thing I'd do is download the latest control center from clevo, for that we need the model number of the laptop. If you turn it over, there should be a manufacturers label with the model number on it?
 
L

LordPacMan

Member
Phew, one thing ticked off then.

Model Number - ***

Gather that's the number you need?

Thank you for helping me by the way, really appreciated.
 
SpyderTracks

SpyderTracks

We love you Ukraine
LordPacMan said:
Phew, one thing ticked off then.

Model Number - ***

Gather that's the number you need?

Thank you for helping me by the way, really appreciated.
Click to expand...
That looks more like a serial number I think, it will be quite short like P170SMA or something like that, next to the manufacturer name?
 
SpyderTracks

SpyderTracks

We love you Ukraine
L

LordPacMan

Member
All downloaded and restarted.

Should I have a look through the drivers that are available for model, and if so, which ones should I be looking out for?
 
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