cannot register my laptop

hi, can anyone tell me if i can buy a new bottom case for my laptop. as i left it on my cooker and it was turned on and now i need a bottom case for it. thankfully the laptop has survived as im writting this message on it now as we speek so i managed to save the components.
 

SpyderTracks

We love you Ukraine
hi, can anyone tell me if i can buy a new bottom case for my laptop. as i left it on my cooker and it was turned on and now i need a bottom case for it. thankfully the laptop has survived as im writting this message on it now as we speek so i managed to save the components.
If you've registered the laptop with PCS, then you can arrange a fix with them, they'll obviously charge you for the parts but shouldn't cost too much if it's just the bottom.
 

ubuysa

The BSOD Doctor
I would RMA it anyway. A laptop left on a cooker that was switched on(!) may well have more significant damage than a melted case. Heat that can melt the case has quite possibly trashed some of the components inside too.
 

SpyderTracks

We love you Ukraine
@mikeymike69 No need to open other threads, you can use this one.

PCS aren't open for customers at the moment due to lockdown restrictions.

But unless you have registered the machine with them, and first create an RMA through your online account, you won't be eligible for any support I'm afraid.
 
I would RMA it anyway. A laptop left on a cooker that was switched on(!) may well have more significant damage than a melted case. Heat that can melt the case has quite possibly trashed some of the components inside too.
there is no other internal damage done to the laptop. i used to build custom pcs for clients and do component upgrades and service for them. so i know my way around pcs very well. and my inspection of this laptop which i might add im writing this message to you on is fully workable. also it is running 3 lotts of csr2 in the background. all components have been inspected by myself to be in tip top order. i just need the bottom plate.
 

SpyderTracks

We love you Ukraine
there is no other internal damage done to the laptop. i used to build custom pcs for clients and do component upgrades and service for them. so i know my way around pcs very well. and my inspection of this laptop which i might add im writing this message to you on is fully workable. also it is running 3 lotts of csr2 in the background. all components have been inspected by myself to be in tip top order. i just need the bottom plate.
Like I said, without an online account and an RMA number, you won't be eligible for any support from PCS.
 
Like I said, without an online account and an RMA number, you won't be eligible for any support from PCS.
and there lies the problem, ive tried to register this laptop so many times that i gaver up in the end. as it was bought off ebay as a second hand laptop and the previouse owner had informed pcspecialist of my ownership. but to this day they have not updated my account with this laptop. so how do i get a RMA without these details. that is why i asked if they were open so i could finaly go there myself with this laptop and kill 2 birds with 1 stone.
 

SpyderTracks

We love you Ukraine
and there lies the problem, ive tried to register this laptop so many times that i gaver up in the end. as it was bought off ebay as a second hand laptop and the previouse owner had informed pcspecialist of my ownership. but to this day they have not updated my account with this laptop. so how do i get a RMA without these details. that is why i asked if they were open so i could finaly go there myself with this laptop and kill 2 birds with 1 stone.
I hate to say it but if the owner had transferred the warranty, then you would have received an email to say so. This is nothing to do with PCS, I'm afraid, as we've already been through countless times, this is to do with you and the seller, you need to contact them and get them to transfer warranty.

Surely if you've built custom PC's and done component upgrades, then you know how a warranty works.
 

barlew

Godlike
there is no other internal damage done to the laptop. i used to build custom pcs for clients and do component upgrades and service for them. so i know my way around pcs very well. and my inspection of this laptop which i might add im writing this message to you on is fully workable. also it is running 3 lotts of csr2 in the background. all components have been inspected by myself to be in tip top order. i just need the bottom plate.
I am calling this out as a porky pie. No-one with any professional experience in the ICT industry in any capacity would sit a laptop on a cooker hob whether it is turned on or not.
 

ubuysa

The BSOD Doctor
I am calling this out as a porky pie. No-one with any professional experience in the ICT industry in any capacity would sit a laptop on a cooker hob whether it is turned on or not.
I was a bit wary too but gave the OP the benefit of the doubt. I don't care how experienced you are, it's impossible to verify electronic components as being in 'tip top condition' with a visual inspection alone.
 
hi, ive just updated from windows 10 home to windows 10 pro and need to find out what the programme is called that works the keyboard changing colour and setting fans to performance for games.
 

SpyderTracks

We love you Ukraine
hi, ive just updated from windows 10 home to windows 10 pro and need to find out what the programme is called that works the keyboard changing colour and setting fans to performance for games.
Is this a PCSpecialist system? Can you post your full specs from the order page?
 
Is this a PCSpecialist system? Can you post your full specs from the order page?
Cosmos Series: 17.3" Matte Full HD IPS 60Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics CardNVIDIA® GeForce® GTX 1050 - 3.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive512GB ADATA SX6000 Pro PCIe M.2 2280 (2100 MB/R, 1500 MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 120W AC Adaptor
Power Cable2 x 1 Metre Cloverleaf UK Power Cable
BatteryCosmos VIII Series 4 Cell Lithium Ion Battery
Thermal PasteCOOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard LanguageMULTI COLOUR BACKLIT UK KEYBOARD
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Carry CaseTech Air 17.3" Premium Toploading Case
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 3 to 5 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 

SpyderTracks

We love you Ukraine
Cosmos Series: 17.3" Matte Full HD IPS 60Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)Intel® Core™ i7 Six Core Processor 9750H (2.6GHz, 4.5GHz Turbo)
Memory (RAM)16GB Corsair 2133MHz SODIMM DDR4 (1 x 16GB)
Graphics CardNVIDIA® GeForce® GTX 1050 - 3.0GB GDDR5 Video RAM - DirectX® 12.1
1st Storage Drive2TB SEAGATE 7mm SERIAL ATA III 2.5" HARD DRIVE WITH 128MB CACHE (5,400rpm)
1st M.2 SSD Drive512GB ADATA SX6000 Pro PCIe M.2 2280 (2100 MB/R, 1500 MB/W)
Memory Card ReaderIntegrated 6 in 1 Card Reader (SD /Mini SD/ SDHC / SDXC / MMC / RSMMC)
AC Adaptor1 x 120W AC Adaptor
Power Cable2 x 1 Metre Cloverleaf UK Power Cable
BatteryCosmos VIII Series 4 Cell Lithium Ion Battery
Thermal PasteCOOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Sound Card2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & WirelessGIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options1 x USB 3.1 PORT (Type C) + 2 x USB 3.0 PORTS + 1 x USB 2.0 PORT
Keyboard LanguageMULTI COLOUR BACKLIT UK KEYBOARD
Operating SystemNO OPERATING SYSTEM REQUIRED
Operating System LanguageUnited Kingdom - English Language
Windows Recovery MediaNO RECOVERY MEDIA REQUIRED
Office SoftwareFREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-VirusNO ANTI-VIRUS SOFTWARE
BrowserGoogle Chrome™
Carry CaseTech Air 17.3" Premium Toploading Case
Notebook MouseINTEGRATED 2 BUTTON TOUCHPAD MOUSE
WebcamINTEGRATED 1MP HD WEBCAM
Warranty3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
DeliverySTANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build TimeStandard Build - Approximately 3 to 5 working days
Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
It's control center and will be in your online account.
 
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