Can't connect any bluetooth device to my computer

[Goldriver83]

Hello everyone,

I got my new computer 2 days ago and everything is working perfectly. My only problem is that I can't seem to connect my Bluetooth devices on my computer.

The Bluetooth option is turned on on my computer, and when I ran troubleshooting it said that everything was working.
I tried to connect 2 different devices (earphone and headphone) but I never see them in the device's list when I try to pair them with my computer.
So in case it's not clear: my devices are ready to be paired, I go to discover new Bluetooth device on my computer but the list is always empty, not showing my headphone.

These 2 devices work perfectly on my mac, and I made sure to 'forget' them on my Mac before trying to pair them with my new computer.

I don't really know what else to do. Any idea?

For information, my motherboard is : ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6 Go/s) and my CPU is : AMD Ryzen 5 5600X.

Thanks for your help

 

[ubuysa]

Please post the FULL spec from your order.

 

[Goldriver83]

Here is the full spec, in english:

Case
CORSAIR 4000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 5 5600X Six Core CPU (3.7GHz-4.6GHz/35MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS WiFi (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3060 Ti - HDMI, DP, LHR
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 970 EVO PLUS M.2, PCIe NVMe (up to 3500MB/R, 3200MB/W)
Power Supply
CORSAIR 750W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre European Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster Hyper 212 (120mm) Fan CPU Cooler Black Edition
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
NO OPERATING SYSTEM REQUIRED
Operating System Language
France/République Française - French Language
Windows Recovery Media
NO RECOVERY MEDIA REQUIRED
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Gold Warranty (2 Year Collect & Return, 2 Year Parts, 3 Year Labour)
Delivery
2 DAY DELIVERY TO FRANCE
Build Time
Standard Build - Approximately 14 to 16 working days
Promotional Item
Get Guardians of the Galaxy with select GeForce RTX™ 30 Series GPUs
Welcome Book
PCSpecialist Welcome Book - France
Logo Branding
PCSpecialist Logo

 

[Martinr36]

Can you post a screen shot of the device manager

 

[SpyderTracks]

I don't believe that board has Bluetooth, just WiFi

TUF GAMING B550-PLUS (WI-FI) - Specifications｜Motherboards｜ASUS United Kingdom

TUF GAMING B550-PLUS (WI-FI) Specifications detailed introduction, CPU: AMD AM4 Socket for 3rd Gen AMD Ryzen™ and 3rd Gen AMD Ryzen™ with Radeon™ Graphics Processors *<br>* Refer to <a href="http://www.asus.com">www.asus.com</a> for CPU support list、Chipset: AMD B550、Memory:<strong>3rd Gen AMD...

www.asus.com

 

[Goldriver83]

Here is my Device Manager :

https://imgur.com/a/EErdSHE

(file was too big for the forum)

I don't know how, but now I managed to connect the headphones and earphones, but the sound is 'struggling' like it's stopping every second for a split second.

Oh ok, I see. I'm curious, how my computer managed to connect to my devices then? (even though the connection is bad).

So, how can I get a good Bluetooth connection on my computer?

 

[Alltruism]

I don't believe that board has Bluetooth, just WiFi

TUF GAMING B550-PLUS (WI-FI) - Specifications｜Motherboards｜ASUS United Kingdom

TUF GAMING B550-PLUS (WI-FI) Specifications detailed introduction, CPU: AMD AM4 Socket for 3rd Gen AMD Ryzen™ and 3rd Gen AMD Ryzen™ with Radeon™ Graphics Processors *<br>* Refer to <a href="http://www.asus.com">www.asus.com</a> for CPU support list、Chipset: AMD B550、Memory:<strong>3rd Gen AMD...

www.asus.com

I've got the same board, it does have bluetooth (although they don't make it obvious on the site!) - some more about it on this post:

Ryzen gaming pc

It looks really good, but honestly I'd make a few tweaks. First off, I wouldn't add any extra fans. If it turns out to need extra fans, they're easy to add, but I really doubt you will with those components. Neither 5600X nor 3060 Ti are super-hot. Then I'd change the motherboard to a B550 one...

www.pcspecialist.co.uk

Is the antenna connected?

 

[Goldriver83]

Mmmh no I don't think so. Is the antenna provided aside from the computer? I will have to check what I have in the box I got with it.

 

[Alltruism]

Here are 3 screenshots of the Device manager.

I don't know how, but now I managed to connect the headphones and earphones, but the sound is 'struggling' like it's stopping every second for a split second.

Oh ok, I see. I'm curious, how my computer managed to connect to my devices then? (even though the connection is bad).

So, how can I get a good Bluetooth connection on my computer?

Have you connected the antenna?

Mmmh no I don't think so. Is the antenna provided aside from the computer? I will have to check what I have in the box I got with it.

Mine came in the box

 

[Goldriver83]

I just found the antenna, I will connect it later today when I have access to my computer. I'll keep you updated but that will probably fix the issue!
Thanks for your help

 

[Goldriver83]

Works as intended now. Thanks!

 

[SpyderTracks]

I've got the same board, it does have bluetooth (although they don't make it obvious on the site!) - some more about it on this post:

Ryzen gaming pc

It looks really good, but honestly I'd make a few tweaks. First off, I wouldn't add any extra fans. If it turns out to need extra fans, they're easy to add, but I really doubt you will with those components. Neither 5600X nor 3060 Ti are super-hot. Then I'd change the motherboard to a B550 one...

www.pcspecialist.co.uk

Is the antenna connected?

Thank you @Alltruism never would have guessed that from the product page as you say, thanks for verifying