Cant get through to anyone at PC Specialists

MicCli

Member
Is it just the xmas rush or do you always have to que for hours to get through to anyone at Pc Specialist. I need to cancel part of an order my son added without my knowledge but the wait is averaging 3 hrs. When working no one has that time to wait. Emailed no response. Help.
 

SpyderTracks

We love you Ukraine
Is it just the xmas rush or do you always have to que for hours to get through to anyone at Pc Specialist. I need to cancel part of an order my son added without my knowledge but the wait is averaging 3 hrs. When working no one has that time to wait. Emailed no response. Help.
You don’t need to call, you can just cancel it on your main PCS account.

Yes, phone queues are manic at the moment with all the issues due to stocks, Covid and Christmas, it’s quite simply the perfect storm of madness right now.
 

scarpa1

Enthusiast
Log into your account and go to your orders, choose the main order and amend any changes you want to do.

If it costs less you get a credit note, if its more you pay there and then online.

I guess if you want the actual money back and not a credit note for this add on by your son then maybe you will have to speak direct with them.
 
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MicCli

Member
Thanks. He added another case but it hasn't been paid for yet and is showing as awaiting payment and it says you need to call to cancel. My worry is it will hold up the build which is already after xmas so jnr will be disappointed. The case he picked only adds a £1but it has no fan control so not ideal as apparently its very noisy as a result.
 

scarpa1

Enthusiast
Thanks. He added another case but it hasn't been paid for yet and is showing as awaiting payment and it says you need to call to cancel. My worry is it will hold up the build which is already after xmas so jnr will be disappointed. The case he picked only adds a £1but it has no fan control so not ideal as apparently its very noisy as a result.
Can you amend back to the original case? Should put your order back to how it was maybe
 
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