Cant update Windows 10 past 1909 | PCSPECIALIST

Cant update Windows 10 past 1909

apn101

Member
Hi all, as the title says, my laptop refuses to update to the latest version of Windows. I've actually had this issue for a while, but now my version of Windows isn't being supported going forwards I wanted to see if I could get an actual fix. Windows update downloads the latest version, then says there was an error, code 0xc0000005.

My laptop is an Octane Series 17.3" bought in 2016, the chassis is a Clevo P775DM1-G.

Like I said, this problem has been plaguing me for a while. At one point I even decided to install a newer version of windows on a blank drive, but ended up with blue screens. I've tried all the usual stuff, DISM, SFC scan, the windows update troubleshooter, etc. Through trawling forums the closest I've come to finding a fix is talk about problems with the BCD, something about having to rebuild it. However I cant boot to the command line using startup repair - it gets to please wait and then does nothing. If I try to use bootable media I have the same problem as before - instant blue screens. So now I'm at a dead end. Does anyone have any suggestions, and is this particular chassis known for having these problems? Any help would be much appreciated.
 

Bastet

Silver Level Poster
Have you tried resetting the update components?
Open cmd prompt/powershell with admin & enter:
Net Stop bits
Net Stop wuauserv
Net Stop appidsvc
Net Stop cryptsvc
Ren %Systemroot%\SoftwareDistribution\DataStore DataStore.bak
Ren %Systemroot%\SoftwareDistribution\Download Download.bak
Ren %Systemroot%\System32\catroot2 catroot2.bak
Del "%ALLUSERSPROFILE%\Application Data\Microsoft\Network\Downloader\qmgr*.dat"
Net Start bits
Net Start wuauserv
Net Start appidsvc
Net Start cryptsvc
Restart the PC & try updating again.

And/or:
Search for services.msc & find Windows Update & ensure it is set to Automatic.
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Hi all, as the title says, my laptop refuses to update to the latest version of Windows. I've actually had this issue for a while, but now my version of Windows isn't being supported going forwards I wanted to see if I could get an actual fix. Windows update downloads the latest version, then says there was an error, code 0xc0000005.

My laptop is an Octane Series 17.3" bought in 2016, the chassis is a Clevo P775DM1-G.

Like I said, this problem has been plaguing me for a while. At one point I even decided to install a newer version of windows on a blank drive, but ended up with blue screens. I've tried all the usual stuff, DISM, SFC scan, the windows update troubleshooter, etc. Through trawling forums the closest I've come to finding a fix is talk about problems with the BCD, something about having to rebuild it. However I cant boot to the command line using startup repair - it gets to please wait and then does nothing. If I try to use bootable media I have the same problem as before - instant blue screens. So now I'm at a dead end. Does anyone have any suggestions, and is this particular chassis known for having these problems? Any help would be much appreciated.
What anti virus are you using? Disable it for the install.
 

apn101

Member
Neither of these worked unfortunately.

If it helps, this is what the event viewer says about the update:

Faulting application name: SetupHost.Exe, version: 10.0.19041.1237, time stamp: 0xaa5ae8e9
Faulting module name: appraiser.dll, version: 10.0.19041.1237, time stamp: 0x6a23814e
Exception code: 0xc0000005
Fault offset: 0x00000000000c01e1
Faulting process id: 0x5d4
Faulting application start time: 0x01d7aa6afd1890ba
Faulting application path: C:\$WINDOWS.~BT\Sources\SetupHost.Exe
Faulting module path: C:\$WINDOWS.~BT\Sources\appraiser.dll
Report Id: 4c5463e1-1364-4044-a234-8dd1a474e59e
Faulting package full name:
Faulting package-relative application ID:
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Neither of these worked unfortunately.

If it helps, this is what the event viewer says about the update:

Faulting application name: SetupHost.Exe, version: 10.0.19041.1237, time stamp: 0xaa5ae8e9
Faulting module name: appraiser.dll, version: 10.0.19041.1237, time stamp: 0x6a23814e
Exception code: 0xc0000005
Fault offset: 0x00000000000c01e1
Faulting process id: 0x5d4
Faulting application start time: 0x01d7aa6afd1890ba
Faulting application path: C:\$WINDOWS.~BT\Sources\SetupHost.Exe
Faulting module path: C:\$WINDOWS.~BT\Sources\appraiser.dll
Report Id: 4c5463e1-1364-4044-a234-8dd1a474e59e
Faulting package full name:
Faulting package-relative application ID:
Which anti virus are you using?
 
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SpyderTracks

Bingo Bango Orchestrator
Moderator
Right after the PC Specialist logo.
A BSOD can only occur from within windows, can't happen from the installer so that suggests you're not actually booting the installer.

That error is very confusing associated with an infected system.

I would definitely recommend a clean install.
 

apn101

Member
Final update - turns out it WAS the BCD that was the issue. I managed to make a recovery drive which allowed me to boot into cmd and rebuild the BCD. The update then went ahead without a problem.

Thanks for the help either way. Please feel free to close the thread.
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Final update - turns out it WAS the BCD that was the issue. I managed to make a recovery drive which allowed me to boot into cmd and rebuild the BCD. The update then went ahead without a problem.

Thanks for the help either way. Please feel free to close the thread.
I would still recommend a clean install rather than an upgrade, your system is in a poor state.

The BCD being corrupt is not the issue, the problem is what caused that corruption, this would normally translate to a Trojan or even worse, possibly a Bootloader.

Further to that root issue, you've been on an unsupported OS for 6 months, so you haven't been receiving security updates, so it further points to proof that your system is compromised.
 
Last edited:

ubuysa

The BSOD Doctor
Moderator
A BSOD can only occur from within windows, can't happen from the installer so that suggests you're not actually booting the installer.
This.

Forget trying to do an update in place. Equally, forget trying to keep your apps and data. Your system sounds to be pretty screwed, and that 0xc0000005 error is concerning. It's an access violation error, and almost always RAM related. You may have a RAM issue there.

The first thing I'd suggest is that on a different PC/laptop and using a new 8GB (min) USB stick you download the Media Creation Tool and run that to create a fresh bootable installation system on that USB stick. Then, on your laptop boot that USB stick. You may need to enter the BIOS setup to change the boot order so that your USB stick is at the top of the list.

When the installer starts up choose a 'custom install'. You'll see all your drives and partitions listed there. Delete all the partitions on the system drive. Then select the 'unallocated space' that results and click the Next button, the installer will do everything that's required.

Once Windows is installed and you've run through the initial setup (language, region etc.) run Windows Update repeatedly until no more updates are found. If you have to reboot to install some updates then run Windows Update immediately afterwards.

Once all required updates are installed click on 'View optional updates' and install all updates you find there. Then run Windows Update again and ensure that no new updates are found.

If you get errors or issues in that process then on another PC/laptop download Memtest. Use the extracted tool to make a bootable USB stick that contains Memtest. Then boot that USB stick and Memtest will start running. Leave it until all four iterations of the various tests have completed - this will take several hours. Even a single error indicates a RAM failure.
 
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