Charging port working intermittently - 10 months after purchase | PCSPECIALIST

Charging port working intermittently - 10 months after purchase

BenC

New member
Hello,

My charging port isn't working as it should be. I can leave my laptop on charge when I am not using it and I now have a 50-50 chance of the battery gaining charge. Is this covered under the warranty? If yes, how do I claim on the warranty?

Thank you,
Ben
 

steaky360

Moderator
Moderator
@BenC if its a hardware issue there won't be much anyone other than PCS can do (appreciate you know that already :)) - Maybe others here would be more willing but I'd be hesitant to suggest much to try really -

Does the power plug/socket connection seem solid still or is there excessive play in it? If its wobbly, could be a hardware thing as noted and might need replacing.

If you plug it in does it show as being plugged in all the time or does it sometimes still show as running on battery?

PCS will potentially have further troubleshooting you can do or will perhaps simply give you a RMA number to return the laptop.
 
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