Computer crashing when playing Seige | PCSPECIALIST

Computer crashing when playing Seige

Hello
We bought a PC SPECIALIST - Vortex ST-S Gaming PC - Intel® Core™ i7, RTX 2070 Super, 2 TB HDD & 256 GB SSD about a month ago for our son from Currys
When he is playing seige the computer crashes and shuts down.. he has put it into low power mode and it is now working. Is this an issue with the power supply or could it be something else.
Looking for advice before I contact Currys.
Spec below

TypeGaming PC
Operating systemWindows 10 (64-bit)
PERFORMANCE
Processor- Intel® Core™ i7-9700 Processor
- Octa-core
- 3.0 GHz / 4.7 GHz
- 12 MB cache
RAM- 16 GB DDR4 (2400 MHz)
- 32 GB maximum installable RAM
Graphics card- NVIDIA GeForce RTX 2070 Super
- 8 GB GDDR6
Storage- 2 TB (7200 rpm)
- 256 GB SSD
CONNECTIVITY
WiFi- 802.11n
- 2x2
- Up to 300 Mbps
EthernetGigabit Ethernet port
USB- USB 3.0 x 4
- USB 2.0 x 2
Video connections- HDMI x 1
- DisplayPort x 1
- DVI x 1
Audio connections3.5 mm jack
SOUND
Audio softwareRealtek ALC887 8-channel high definition audio
MEDIA
Disc driveNo
Memory card readerNo
FEATURES
Mouse / trackpadNo
KeyboardNo
GENERAL
ColourBlack
Box contents- PC Specialist Vortex ST-S Gaming PC
- Power cable
- Driver discs
- Manual
- Welcome pack
Dimensions455 x 212 x 464 mm (H x W x D)
Weight10 kg
Manufacturer’s guarantee1 year
Software* Full version of Microsoft Office not included
* Full version of anti-virus / internet security not included

- Office 365 (30 day trial)
- BullGuard Internet Security (90 day trial)
 
Hello it definitely appears to be over heating. It is only running for about 5-10 mins at a time before crashing. Advice on what to do next would be good. Could it be faulty, should we return it to the shop?
Thanks in advance.
Temp crashing.PNG
PC Temp.png
 

ubuysa

OMNIPOTENT
Moderator
Those temps look ok to me. I assume these are idle temps? Can you produce an HWMonitor display when it's under some load (not the game that crashes but perhaps another one)?

Does it write a dump when it crashes? Is there anything in the folder C:\Windows\Minidumps or is there a file called C:\Windows\MEMORY.DMP? Upload any you find to the cloud and post a link(s) here. We'll gladly take a look to see if we can isolate what's causing the crash.
 
Hi,

The screenshots are at idle when the PC was first booted up. The text file was after the crash but it wasn't straightaway I've just learned so we will do it again and post the results. There no logs in the locations you mention, if there is a way to enable the logging we will switch if on if you can advise how to.
 

Grumpywurzel

Well-known member
Where did you get those voltages from??? (First Screenshot), they seem a little low? I've got the same CPU as you, albeit in a laptop-

Annotation 2020-08-08 160511.png
 
pc specialist - vortex st-s gaming pc - intel® core™ i7, rtx 2070 super, 2 tb hdd & 256 gb

Fortnite and Seige unable to play - son does not get past loading screen. Games are located on SSD.

Any advice appreciated as we are having constant issues with this PC being able to play games which is what we bought it for in June. Is there possibly an issue with the PC or is it most likelt definately to be a software issue

Thanks in advance
 

Nursemorph

Author Level
The first question to ask, and it may seem like a stupid question: Have you got the monitor plugged into the Graphics card? If it's plugged into the motherboard then it would be outputting via the iGPU which would create issues. It may not be related at all but worth looking at.
 

Nursemorph

Author Level
Cool...just wanted to check as sometimes monitors get plugged into motherboards.

First thing we really need to do is check if there' an issue with the graphics card or not. The system needs stress-testing....if you have Steam installed, then I would recommend a program called "3-D Mark"...you can download a demo (free) version of it and then run Time Spy which stress tests the GPU and CPU. If that runs fine, then it indicates an issue elsewhere.

If you don't have Steam then something like Furmark:

Furmark GPU Stress Test
 

SpyderTracks

Recluse
Moderator
Before that I’d suggest applying any windows updates.

And when you say it does not get past the loading screen, what happens? Does it bsod or feeeze or just exit the program?
 
Before that I’d suggest applying any windows updates. - Will do

And when you say it does not get past the loading screen, what happens? Does it bsod or feeeze or just exit the program?
- On fortnite it freezes the game with a disclaimer on the screen and a shut down is required and on seigie it freezes the game and puts a disclaimer on the screen but i dont need to shut it down. "Im sorry the game has crashed"
 
It’s been having issues for a while since we got it and I posted a while back. It’s recently started again. We initially thought it was over heating.
We ran the stress test and it says an error has occurred but doesn’t say what.
 

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barlew

Well-known member
When the PC crashes what exactly does it do? Does it blue screen and turn off? Does it literally cut out everything goes black and the tower loses power? Does the game crash and you still see the graphics but cannot control the system until you hard reset?
 
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