Computer crashing when playing Seige | Page 3 | PCSPECIALIST

Computer crashing when playing Seige

Hello we have been having issues for a while. The latest is a DirectxFunction error as shown below.
Games keep crashing FIFA 21 and Seige. The advice from EA Sports is to reinstall windows in the MSinfo they told us to run they saw alot of Kernelbase.dll error.

We do not have a Windows Product Key however am I right that i don't need this in Windows 10 as the key will be embedded in the BIOS rather than on a sticker.
We have to date : performed a clean boot, done a cache clear, created a new windows profile, forced the game to use the NIVIDA graphics card processor, added the latest drivers (although we are about to go back to 452.06 as latest advice on this forum - just in case.

Has anyone else had this issue?

Fifa Directx Error.png
 
It's a text file man, no risk on opening that :D

@Clairemc0974 , since you said the PC and the games were working for a while and now they're not, I'm thinking that it could be an Nvidia driver issue, since it only happens when gaming or running 3D applications? I've seen on one of your logs that you're running Nvidia driver version 456.38, so my suggestion would be to downgrade it to 452.06.

I personally had issues with the last 3 versions (456.71, 456.55 and 456.38), only 452.06 is stable for me. I also have a 2070 GPU (even though it's a laptop one), but I think it's worth a try. You can find older drivers using the below link:
Thank you we will try this
 

Nursemorph

Author Level
Looking at your other thread on the graphics issues, it looks like you have tried everything bar a full Windows reinstall yes? With Windows 10, yes, the system is coded to your computer hardware rather than to a disc and a code.

How To Reinstall Windows
 

fevieira

Well-known member
Hello we have been having issues for a while. The latest is a DirectxFunction error as shown below.
Games keep crashing FIFA 21 and Seige. The advice from EA Sports is to reinstall windows in the MSinfo they told us to run they saw alot of Kernelbase.dll error.

We do not have a Windows Product Key however am I right that i don't need this in Windows 10 as the key will be embedded in the BIOS rather than on a sticker.
We have to date : performed a clean boot, done a cache clear, created a new windows profile, forced the game to use the NIVIDA graphics card processor, added the latest drivers (although we are about to go back to 452.06 as latest advice on this forum - just in case.

Has anyone else had this issue?

View attachment 19086
Since you've changed the driver version to an old stable one and you're still getting this message, then it could not be a driver issue anymore. It seems that some people are having similar issues with FIFA, although most of them have and AMD GPU, which is not your case, but maybe it's worth trying:

However, you're also having issues with 3Dmark, Siege and other games (I assume), so I think there might be something weird going on. Do you have examples of games that do work without any issues?
 
Seige is still having a crash error. FIFA is now fixed however my son has to play it on his 60Hz monitor instead of his new 240Hz one.
 
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