I recently bought a PC on PCSpecialist, and I'm encountering some rather peculiar problems. Everything was fine for the first few days, until a windows update came up, after which the PC systematically refuses to boot properly. The PC Specialist logo appears but the colors are very strange. While the background should be black, several lines of colors appear and nothing happens for a while, before I finally get a completely black screen, and the PC reboots. (3 times, until I am offered to access the repair options)
I can restore an old backup, which effectively allows me to use the computer again (boot goes normally, and I can go on the internet and even play games without any error or crashes) but when Windows forces the update again the next day, I encounter the same problem again.
When I check the reliability history, the errors are labeled as "hardware error" -> LiveKernelEvent -> Code 141.
Here are the specs;
Obviously, I can't just restore everytime I get a windows update. There has to be something I can do...
Will provide more info if needed. Thank you for your help!
I can restore an old backup, which effectively allows me to use the computer again (boot goes normally, and I can go on the internet and even play games without any error or crashes) but when Windows forces the update again the next day, I encounter the same problem again.
When I check the reliability history, the errors are labeled as "hardware error" -> LiveKernelEvent -> Code 141.
Here are the specs;
Case | PCS 3601 |
Processor (CPU) | AMD Ryzen 3 3100 Quad Core (3,6 GHz-3,9 GHz/18 Mo CACHE/AM4) |
Motherboard | ASUS® PRIME B450-PLUS (DDR4, USB 3.1, 6 Go/s) - Compatible Ready! |
RAM | 16 Go Corsair VENGEANCE DDR4 2666 MHz (2 x 8 Go) |
Graphics Card | 8 Go AMD RADEON™ RX 580 - HDMI, DP, DX® 12 |
1st Storage Drive | 1 To SEAGATE BARRACUDA SATA-III 3,5 POUCES HDD, 6 Go/s, 7200 T/MIN, 64 Mo DE CACHE |
1st M.2 SSD Drive | 256 Go PCS SSD PCIe M.2 (1900 Mo/R, 1100 Mo/W) |
DVD/BLU-RAY Drive | NOT REQUIRED |
MemoryCard Reader | LECTEUR CARTE SD/MICRO SD EXTERNE USB 3.0 |
Power Supply | CORSAIR 550 W CV SERIES™ CV-550 |
Obviously, I can't just restore everytime I get a windows update. There has to be something I can do...
Will provide more info if needed. Thank you for your help!