Connecting an LG Ultrafine 4K monitor with USB-C

[RobLiv]

Hi

I have a new Destian laptop. It has a USB-C port that says it provides DisplayPort 1.4 over USB 3.2 Gen 2. I'm trying to connect to an LG Ultrafine 4K monitor. This was bought for a Macbook originally, but I have seen online that you can connect them to Windows from DisplayPort with the right adapter. So I assumed this would work with DisplayPort over USB-C. I'm using the USB-C / thunderbolt cable that came with the monitor.

If I go into Settings / Displays it says a second monitor is connected, but the LG screen remains blank - whether I choose duplicate, extend, or Show only on 2.

In Advanced display settings it says:

Display 2: LG Ultrafine

Display 2: connected to NVIDIA GeForce RTX 3060 Laptop GPU

Display 2 isn't active

So it's recognising the monitor, and identifying it, but not displaying. Grateful for any pointers if anyone out there knows about this sort of thing!

thanks
Robin

 

[SpyderTracks]

Hi

I have a new Destian laptop. It has a USB-C port that says it provides DisplayPort 1.4 over USB 3.2 Gen 2. I'm trying to connect to an LG Ultrafine 4K monitor. This was bought for a Macbook originally, but I have seen online that you can connect them to Windows from DisplayPort with the right adapter. So I assumed this would work with DisplayPort over USB-C. I'm using the USB-C / thunderbolt cable that came with the monitor.

If I go into Settings / Displays it says a second monitor is connected, but the LG screen remains blank - whether I choose duplicate, extend, or Show only on 2.

In Advanced display settings it says:

Display 2: LG Ultrafine

Display 2: connected to NVIDIA GeForce RTX 3060 Laptop GPU

Display 2 isn't active

So it's recognising the monitor, and identifying it, but not displaying. Grateful for any pointers if anyone out there knows about this sort of thing!

thanks
Robin

Hiya, could you post your full specs from the order page please?

 

[RobLiv]

here goes

Showing Order Reference 2348282
Chassis & Display	Destian Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Memory (RAM)	64GB PCSpecialist PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card	NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW) Change to: 2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery	Destian Series Detachable 6 Cell Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language	15" DESTIAN SERIES UK KEYBOARD
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence [MUP-00005]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 2 to 4 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Detailed Specification
	Dimensions & Weight
Dimensions (w x d x h)	361mm x 258mm x 32.5mm
Weight	2.7 kg
Colour	Grey/Black
	Chipset
Processor Support	AMD Ryzen™
	Memory
Memory Type	Supports DDR4 3200MHz
Number of Modules	2 x Modules
Maximum Supported Memory	64GB
	Hard Drive Capacity
Hard Drive Type	1 x 7mm, 2.5" S-ATA HDD support
M.2 Port	2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
	Display & Graphics
Graphics	Choice of graphics cards - refer to configurator.
Screen Size	15.6 inch Widescreen
Native/Maximum Resolution	1920 x 1080
Refresh Rate	240Hz
NTSC	72%
	Audio
Chipset	High Definition Audio + SOUND BLASTER™ cinema 6
Channels	2 channel HD Audio
Connections	1 x 2-in-1 Audio Jack, 1 x Microphone Jack
Speakers	Built in two speakers
Integrated Microphone	Yes, Array Microphone
	Communications
Wireless Support	Wireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth Support	Bluetooth V5.0 module support
Webcam	1.0 MP Webcam
	Keyboard & Mouse
Keys	Multi colour backlit isolated keyboard
Language Support	Multi-Language support
Pointing Device | Touchpad Mouse	Built in Multi GestureTouch pad
Backlit Keyboard	Yes
	Memory Card Reader
Memory Card Reader	N/A
	Ports
LAN	1 x RJ-45 jack
USB	1 x USB 3.2 Gen 2 Port (Type C), 2 x USB 3.2 Gen 2 Ports, 1 x USB 2.0 Port
Display	1 x HDMI, 1 x Mini DP, 1 x DP via USB-C
Microphone-IN	1
Headphone-OUT	1 x 2 in 1 Combi Jack (Microphone jack will be disabled when in use)
DC-in	1
	Battery & Power Lead
Battery Capacity	4 cell Smart Lithium-Ion battery pack, 62WH
Typical Battery Life	Up to 2 Hours
Battery Type	Detachable
Power Lead & AC Adpater	1 x Power Lead included with AC Adapter
	Security
Fingerprint Scanner	Yes
Kensington Lock	Yes

 

[SpyderTracks]

here goes

Showing Order Reference 2348282
Chassis & Display	Destian Series: 15.6" Matte Full HD 240Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)	AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Memory (RAM)	64GB PCSpecialist PRO SODIMM DDR4 2666MHz (2 x 32GB)
Graphics Card	NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW) Change to: 2TB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 7000MB/R, 5000MB/W)
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery	Destian Series Detachable 6 Cell Lithium Ion Battery
Thermal Paste	STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card	2 Channel High Def. Audio + SoundBlaster™ Cinema
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® AC-9260 M.2 (1.73Gbps, 802.11AC) +BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 2 x USB 3.2 PORTS + 1 x USB 2.0 PORT
Keyboard Language	15" DESTIAN SERIES UK KEYBOARD
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence [MUP-00005]
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 1MP HD WEBCAM
Warranty	3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 2 to 4 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Detailed Specification
	Dimensions & Weight
Dimensions (w x d x h)	361mm x 258mm x 32.5mm
Weight	2.7 kg
Colour	Grey/Black
	Chipset
Processor Support	AMD Ryzen™
	Memory
Memory Type	Supports DDR4 3200MHz
Number of Modules	2 x Modules
Maximum Supported Memory	64GB
	Hard Drive Capacity
Hard Drive Type	1 x 7mm, 2.5" S-ATA HDD support
M.2 Port	2 x M.2 2280 SSD Ports, 1 x WLAN M.2 2230
	Display & Graphics
Graphics	Choice of graphics cards - refer to configurator.
Screen Size	15.6 inch Widescreen
Native/Maximum Resolution	1920 x 1080
Refresh Rate	240Hz
NTSC	72%
	Audio
Chipset	High Definition Audio + SOUND BLASTER™ cinema 6
Channels	2 channel HD Audio
Connections	1 x 2-in-1 Audio Jack, 1 x Microphone Jack
Speakers	Built in two speakers
Integrated Microphone	Yes, Array Microphone
	Communications
Wireless Support	Wireless LAN 802.11ax/ac/b/g/n (M.2 Interface)
Bluetooth Support	Bluetooth V5.0 module support
Webcam	1.0 MP Webcam
	Keyboard & Mouse
Keys	Multi colour backlit isolated keyboard
Language Support	Multi-Language support
Pointing Device | Touchpad Mouse	Built in Multi GestureTouch pad
Backlit Keyboard	Yes
	Memory Card Reader
Memory Card Reader	N/A
	Ports
LAN	1 x RJ-45 jack
USB	1 x USB 3.2 Gen 2 Port (Type C), 2 x USB 3.2 Gen 2 Ports, 1 x USB 2.0 Port
Display	1 x HDMI, 1 x Mini DP, 1 x DP via USB-C
Microphone-IN	1
Headphone-OUT	1 x 2 in 1 Combi Jack (Microphone jack will be disabled when in use)
DC-in	1
	Battery & Power Lead
Battery Capacity	4 cell Smart Lithium-Ion battery pack, 62WH
Typical Battery Life	Up to 2 Hours
Battery Type	Detachable
Power Lead & AC Adpater	1 x Power Lead included with AC Adapter
	Security
Fingerprint Scanner	Yes
Kensington Lock	Yes

The thunderbolt adapter you have won't be compatible with the USB C port.

USB C and thunderbolt are 2 different things, yours is a thunderbolt adapter rather than USB c.

 

[RobLiv]

Thanks. Yes, having done a bit of research, you're right, I ideally need to use the USB-C cable that came with the monitor (it came with that and the thunderbolt cable). Unfortunately I can't find it, so I'm buying a USB-C cable that says it supports monitors up to 4k @60hz, so hopefully that will do the trick.