control center / gaming center no longer controls keyboard backlight

[SpyderTracks]

Yes I considered this option. However, I'm in research and my setup takes a week or longer to replicate (already had to do it twice because of the clean installs I did in an attempt to fix the issues), and due the demands of the current project I don't have time for this. So I guess I’m stuck with this machine that I’m indeed not happy with at all. Ironically, this is the most expenive machine i have purchased to date yet I have never wasted so much time on a laptop without getting proper assistance imo (this is not directed to you btw).

Just take an image before you ship it? Takes 30 mins?

 

[AgentCooper]

I fixed it to a workable level. Thanks for sharing your wife's problems btw.

I don’t think he was ‘sharing his wife’s problems’, he was using an example of a similar situation. No need to be rude to the man.

 

[ubuysa]

so what is the issue than in your opinion? Why do we have these keyboard issues?

I honestly don't know. If you've done a clean install of Windows and installed the latest Gaming Center then my guess would be an issue with Gaming Center, but that's just an educated guess.

If the problem is easy to reproduce I would suggest you write detailed instructions on how to reproduce it (them) and then RMA the laptop.

I'd recommend that everyone else with the same problem also do a fully clean install of Windows and the latest Gaming Center and if the problem remains RMA it with detailed instructions on how to reproduce the problem.

 

[lpk230]

I don’t think he was ‘sharing his wife’s problems’, he was using an example of a similar situation. No need to be rude to the man.

I think the situation is pretty clear and therefor his example redundant. In fact, his choice of example was condescending rather than clarifying.

 

[SpyderTracks]

I think the situation is pretty clear and therefor his example redundant. In fact, his choice of example was condescending rather than clarifying.

Basically what you're saying is you have a problem and you want it solved, but you're not willing to allow the company to look at it to solve it.

There's not much more we can advise, we've advised as far as we can, any more than this needs to be investigated by PCS.

But so far your reasons for not sending it in don't make a lot of sense.

 

[lpk230]

Basically what you're saying is you have a problem and you want it solved, but you're not willing to allow the company to look at it to solve it.

There's not much more we can advise, we've advised as far as we can, any more than this needs to be investigated by PCS.

But so far your reasons for not sending it in don't make a lot of sense.

Exactly, the situation is very clear to you.

Great thanks so much for all your advice. You have been of great help. Some feedback: In my experience this forum is run by PCS fanboys that team up together and defend their beloved (unpaying) PCS regardless of context. You address most people here with a hint of arrogance and maintain an attitude of superiority. Instead of acknowledging that there are issues, you try to find reasons why it could be the fault of the customer to have these issues. This is my last post on the topic as this discourse is leading nowhere. And for other people experience similar problems please leave a comment in this thread! Cheers.

 

[Bhuna50]

I think the situation is pretty clear and therefor his example redundant. In fact, his choice of example was condescending rather than clarifying.

I, by no means, meant it to sound condescending but purely an example of not being able to offer you the service you need because you cannot be without the item.

Unfortunately it is a catch 22 and a shame that due to your research that you cannot use another laptop whilst it is in for someone to look at it. Other than that there is really nothing anyone can do to help you. I do however find that you should not be slating PCSpecialist and lodging formal complaints with relevant bodies etc because you cannot find the time to return the machine - the offer has been made by them to look at it as obviously they cannot help you remotely - otherwise they would not have asked you to return it.

Is there no way your research can be imaged and copied across to another machine?

If not, then until you can find the time to be without the machine then I suggest that you log it again with PCS directly, ask them to ensure that it is still noted on their record that this is an in warranty request (so if warranty does expire whilst you finish your research project) and that whilst you have a workaround at the moment so you can continue using your machine for work purposes because of this project, you would like to return it as soon as the project is finished - which hopefully wont be much longer. I am sure that PCS will be quite accommodating with such a request.

Until then, I suggest you just concentrate on the project demands and not these forums (as it will just continually wind you up as no one can obviously help any further than already suggested).

And by the way - Im not a fan boy - I bought a laptop 5 years ago, posted a bit back then and am in the process of buying one now so came to forums to see balanced reviews on items and am posting a bit now to help others where i can technically or advice wise. I have not experienced any issues so dont have a bad word to say about them but it doesnt mean im a fan boy and can fully see that some people have experienced problems but what company doesnt experience similar issues

 

[SpyderTracks]

Exactly, the situation is very clear to you.

Great thanks so much for all your advice. You have been of great help. Some feedback: In my experience this forum is run by PCS fanboys that team up together and defend their beloved (unpaying) PCS regardless of context. You address most people here with a hint of arrogance and maintain an attitude of superiority. Instead of acknowledging that there are issues, you try to find reasons why it could be the fault of the customer to have these issues. This is my last post on the topic as this discourse is leading nowhere. And for other people experience similar problems please leave a comment in this thread! Cheers.

At no time have we implied it’s your fault, all we’ve done is try to troubleshoot software.

If it isn’t software, it’s hardware or firmware, and that needs to be investigated by PCS.

The fact you’re not willing to have it fixed is on you, not us.

 

[ubuysa]

Exactly, the situation is very clear to you.

Great thanks so much for all your advice. You have been of great help. Some feedback: In my experience this forum is run by PCS fanboys that team up together and defend their beloved (unpaying) PCS regardless of context. You address most people here with a hint of arrogance and maintain an attitude of superiority. Instead of acknowledging that there are issues, you try to find reasons why it could be the fault of the customer to have these issues. This is my last post on the topic as this discourse is leading nowhere. And for other people experience similar problems please leave a comment in this thread! Cheers.

I appreciate that you're frustrated but this is neither reasonable nor accurate. In my case I've done all I can to help you resolve these problems. As I have already said, if a fully clean install of Windows and the latest Gaming Center version doesn't solve the problems, then there is nothing more that you can do.

In that case the problem could be hardware related or BIOS related or it could be a fault in the Gaming Centre software. As I'm sure you realise there is no way for you to fix those yourself, nor is there any way that we can help you fix them. I also suspect that it's unlikely that a PC shop could fix them either.

Its an unfortunate fact that only PCS are able to provide a solution for you, either by fixing the possible hardware issue, or by working with Clevo to get a new BIOS update or fix the possible issue in Gaming Center.

I do accept that for reasons that are important to you that you can't (or don't want to) send it back to PCS. But the resolution to this impasse has to come from you.