Cosmos 17.3" Laptop missing advertised USB Ports??

[gazskeltz]

Hi,

I've just sent this message to Support but just wanted to check I'm not missing anything??

___________________________________________________________________________
Dear PC Specialist

I know I've had my new laptop for a few weeks now, and I am really happy with it.

However, I've noticed that there are only three USB ports on the laptop.

My order was advertised and confirmed as '3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD'

I can't for the life of me see the fourth port.

It was only when I wanted to use my Laptop in a live DJ environment (I have attached Mouse, External Hard Drive, USB Sound Card and USB Snake Light to attach. I then discovered that there was a missing USB port. I wanted to avoid having a breakout USB multi-Port so I had to forego my light on the night...

Is there anything that can be done? I obviously don't have the hardware I was expecting...

Kind Regards

Gary Skelton

___________________________________________________________________________
Product Category Product Description
Chassis & Display Cosmos Series: 17.3" Matte HD+ LED 16:9 Widescreen (1600x900)
Processor (CPU) Intel® Pentium® Dual Core Processor 3550M (2.30GHz) 2MB Cache
Memory (RAM) 8GB SAMSUNG 1600MHz SODIMM DDR3 MEMORY (1 x 8GB)
Graphics Card INTEL® HD GRAPHICS MEDIA ACCELERATOR 4600
Memory - 1st Hard Disk 1TB SERIAL ATA II 2.5" HARD DRIVE WITH 8MB CACHE (5,400rpm)
1st DVD/BLU-RAY Drive 8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro &
Duo)
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless/Wired Networking GIGABIT LAN & WIRELESS INTEL® N-135 802.11N (150Mbps) +
BLUETOOTH
USB Options 3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Battery Cosmos Series 6 Cell Lithium Ion Battery (48.84WH)
Power Cable 1 x UK Power Lead & 90W AC Adaptor
Operating System NO OPERATING SYSTEM REQUIRED
DVD Recovery Media NO DVD RECOVERY MEDIA REQUIRED
Office Software NO OFFICE SOFTWARE
Anti-Virus NO ANTI-VIRUS SOFTWARE
Keyboard Language COSMOS 17" SERIES UK KEYBOARD WITH NUMBER PAD
Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty 3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year
Labour)
Delivery STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time Standard Build - Approximately 10 to 12 working days

 

[steaky360]

Looks to me like there is only 3 USB ports available on the Cosmos laptops. Not that this solves your current issue but perhaps its an error in the configurator?

 

[gazskeltz]

Hi,

Thanks for the quick reply.

I was really hoping that my new laptop would have enough USB for anything I needed to connect, which is why I was so pleased to see it had 4.

I'm quite irritated about this, but not quite enough to throw my laptop out of the pram.

I'll wait to see what Support has to say about my email.

Thanks again.

regards

gaz

 

[SmokeDarKnight]

One of them might be a combination E-sata and USB port.

I have on my vortex anyway, Three on the Left 2 of which are USB 3 one on the right which is USB 2 and one on the back which is a Esata/USB Combi, it looks square but there is a usb pot right in the middle of it.

I think that might be what your looking at but theres no pictures showing the other sides.

Hope this solves the problem.

 

[SmokeDarKnight]

Just checked the specification it says

USB 3 x USB 3.0 Ports & 1 x USB 2.0 Port
USB/e-SATA 1

So i guess that USB/e-SATA is your 4th

 

[gazskeltz]

BLIMEY OH REILLY!!

I'll try that as soon as I get home.

I always avoid trying to put the wrong cable in the wrong holes so must have ignored that little gem!

Thanks for your help - I'll report back.

:tt1:

Gaz

 

[SmokeDarKnight]

Yeah that one is crazy because it feels like your putting a round peg in a square hole lol.

It will fit in there its like a combo port.

The annoying thing is the number of times i have put the USB into the LAN port also as it fits perfectly in there too but doesn't work.

Really hope that's the solution, let us know.

 

[gazskeltz]

Hi,

Yep - it was the missing fourth USB Port!

Now I know.

Thanks for all the help.

Regards

Gaz

 

[SmokeDarKnight]

No problem at all.

Glad i could help you out.