CPU Fan Error & CPU Over Temp Error upon first startup.

Hi,

My new desktop was delivered today, I have just connected it up and after about 10 seconds of being on, it shut itself down. Upon turning it on a second time, it showed a CPU over temp error and CPU fan error message on the startup screen. I pressed f1 and it showed that the CPU temp was 85C and climbed quickly to 100C before shutting down again.

I have only just taken it out of the box, so is there anything i can do here? (All packing foam and tape has been removed)

Thanks


Spec;

Case
CORSAIR iCUE 5000X RGB MID TOWER GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE RGB PRO DDR4 3200MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3080 Ti - HDMI, DP
1st Storage Drive
8TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SAMSUNG 980 PRO M.2, PCIe NVMe (up to 6900MB/R, 5000MB/W)
1st M.2 SSD Drive
2TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H150i RGB PRO XT Hydro Series High Performance CPU Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ASUS STRIX Raid Pro 7.1 PCIe sound card
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6 AX200 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 16 to 19 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
On the pump header that's over the CPU, there should be a little micro USB that slots into the pump, can you just make sure that's still inserted? Sometimes it can get dislodged in transit, make sure it's plugged in the other end also:

img_9215.jpg
 
On the pump header that's over the CPU, there should be a little micro USB that slots into the pump, can you just make sure that's still inserted? Sometimes it can get dislodged in transit, make sure it's plugged in the other end also:

It appears to be plugged in fine, I removed it and reinserted it. Also seems to be fine the other end, I tracked it back and it’s definitely plugged in. Thanks
 

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SpyderTracks

Bingo Bango Orchestrator
Moderator
Firstly, can you remove the USB header from the motherboard and put it into another header? Swap it with something else if you have to.

Ok, so here are the possibilities:

1/. The pump has fully failed. This would be unusual and not something I've heard of previously, not a full failure. Normally we'd get an obvious pump deteriorating sound which is extremely obviously noisy.

2/. And I say this with caution, but it has happened once, you ordered with enhanced paste which would mean the included paste (which is actually better) would need to be removed and the new paste put on. Covering the included paste is a layer of film. It's possible this hasn't been removed. I wouldn't expect temps to shoot up so high so immediately though if this was the case.

Now both of those are fiddly jobs to troubleshoot.
 
Firstly, can you remove the USB header from the motherboard and put it into another header? Swap it with something else if you have to.

Ok, so here are the possibilities:

1/. The pump has fully failed. This would be unusual and not something I've heard of previously, not a full failure. Normally we'd get an obvious pump deteriorating sound which is extremely obviously noisy.

2/. And I say this with caution, but it has happened once, you ordered with enhanced paste which would mean the included paste (which is actually better) would need to be removed and the new paste put on. Covering the included paste is a layer of film. It's possible this hasn't been removed. I wouldn't expect temps to shoot up so high so immediately though if this was the case.

Now both of those are fiddly jobs to troubleshoot.
I’m trying to remove the USB header but there isn’t much room to get hold of it. (It’s the red white and blue wire in the photo)

1, there wasn’t any noise from the fan, so I agree that this is unlikely

2, the temp immediately jumps to 90c after about 20 seconds of being off, is that too high too soon to be this issue?
 

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SpyderTracks

Bingo Bango Orchestrator
Moderator
2, the temp immediately jumps to 90c after about 20 seconds of being off, is that too high too soon to be this issue?
It's hard to say.

I reckon, if the plastic film has been left on, it likely means there's a layer of thermal paste on the CPU, followed by the plastic film, followed by a further layer of paste on the cooler. In theory, that could definitely cause major thermal transfer issues. Paste is only supposed to be literally a few microns thick, just literally to fill the imperfections and grooves left by tooling. Any more than that it's not going to be able to dissipate the heat effectively.

If the CPU can't transfer the heat effectively, then yes, the temps will spike extremely rapidly to thermal throttling.
 
It's hard to say.

I reckon, if the plastic film has been left on, it likely means there's a layer of thermal paste on the CPU, followed by the plastic film, followed by a further layer of paste on the cooler. In theory, that could definitely cause major thermal transfer issues. Paste is only supposed to be literally a few microns thick, just literally to fill the imperfections and grooves left by tooling. Any more than that it's not going to be able to dissipate the heat effectively.

If the CPU can't transfer the heat effectively, then yes, the temps will spike extremely rapidly to thermal throttling.
If that is the case is this something I’m likely to be able to troubleshoot myself? It doesn’t sound like it…
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
If that is the case is this something I’m likely to be able to troubleshoot myself? It doesn’t sound like it…
Well, yes, you could do it, it would just be a case of buying a tube of paste from Amazon or somewhere for under £10, there's a chance you wouldn't need it if the cooler paste is still intact, but it would be worth having anyway as a backup.

If the original cooler paste is still intact under the plastic film, all you need to do is clean any paste if it's been applied on the CPU itself, remove the film and fit the pump header back on, or just add your own paste and fit the pump header.

But before doing anything at all, I would log this with PCS. You can create a support message in your online account.

1630534382564.png


Create a new message to them and put a link to this thread so they can see what's been done so far. Before proceeding at all, make sure they're aware of what you're doing, just to cover yourself just in case.

If you don't feel comfortable with any of this, then it's probably worth giving PCS a call first thing in the morning (they open at 9am and are open late til 8pm), and see what they say.

I'm sorry man, it sucks, it may be something really simple that PCS can point you towards.

If you do feel up to attempting removing the pump header, we can guide you through anything.

If you do want to try it yourself, the paste I would recommend is Thermal Grizzly Kryonaut, it's widely regarded as the best:


But like I say, log it with PCS before doing anything.
 
Well, yes, you could do it, it would just be a case of buying a tube of paste from Amazon or somewhere for under £10, there's a chance you wouldn't need it if the cooler paste is still intact, but it would be worth having anyway as a backup.

If the original cooler paste is still intact under the plastic film, all you need to do is clean any paste if it's been applied on the CPU itself, remove the film and fit the pump header back on, or just add your own paste and fit the pump header.

But before doing anything at all, I would log this with PCS. You can create a support message in your online account.

View attachment 28970

Create a new message to them and put a link to this thread so they can see what's been done so far. Before proceeding at all, make sure they're aware of what you're doing, just to cover yourself just in case.

If you don't feel comfortable with any of this, then it's probably worth giving PCS a call first thing in the morning (they open at 9am and are open late til 8pm), and see what they say.

I'm sorry man, it sucks, it may be something really simple that PCS can point you towards.

If you do feel up to attempting removing the pump header, we can guide you through anything.

If you do want to try it yourself, the paste I would recommend is Thermal Grizzly Kryonaut, it's widely regarded as the best:


But like I say, log it with PCS before doing anything.
Thanks for that, I’ll have a look in the morning and log it with them first.

thank you so much for all of your help!
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
Thanks for that, I’ll have a look in the morning and log it with them first.

thank you so much for all of your help!
Absolute pleasure, let us know how you get on and if you need any help with anything.

It will get sorted, don't worry, it's unfortunate but everything is fixable (y)
 
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