CPU Multiplier stuck

[onlynik]

My CPU (2630 QM) multiplier has stuck at 8.0x, thus giving me a 800Mhz cpu clock speed. No matter what I do, change the power plan, run intensive programs, the speed stays at 800 Mhz.

Any suggestions on how to unstick the multiplier?

 

[Dealmaster13]

Are you confident that the monitoring application that you are using is accurate, and do others give the same results?

Also double check that maximum processor state is above 5% in the processor power management section of your advanced power options settings.

 

[onlynik]

Are you confident that the monitoring application that you are using is accurate, and do others give the same results?

Also double check that maximum processor state is above 5% in the processor power management section of your advanced power options settings.

Yes, I am. I was using CPUz and Prime95, multiplier was always stuck at 8x.

However thanks to PCS support, and a 55 minute phone call it is now resolved.

It turns out the hotkeys application has installed a powerbiosserver service, which appears to have locked the multiplier, I unistalled the application and re-installed it, now the laptop is running smothly again.

Amny thansk to the Support Team member, whose name I forgot.

 

[Dealmaster13]

Thanks for the info