Customs Fees Ireland - Not sure what I should do

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MickF

New member
In a bit of a pickle here.

Ordered a new laptop off pc specialist.ie a few weeks ago using my Irish companies VAT number.

Yesterday DPD emailed asking for €450 to release the item. I contacted PCS and on the phone they advised that that was a mistake and that they would rectify and come back to me. Most likely something hadn't been attached etc.

An hour ago PCS emailed to say that it's in their terms and conditions that I am liable for all charges for import/export duties. They've washed their hands of it.

Are they the type of company to take it seriously if I demand the customer agent gets his manager to ring me?

I assume if you order off an Irish website using an Irish VAT number then there will be no extra charges, am I wrong here? Company is registered for EORI etc

Cheers!
 
SpyderTracks

SpyderTracks

We love you Ukraine
MickF said:
In a bit of a pickle here.

Ordered a new laptop off pc specialist.ie a few weeks ago using my Irish companies VAT number.

Yesterday DPD emailed asking for €450 to release the item. I contacted PCS and on the phone they advised that that was a mistake and that they would rectify and come back to me. Most likely something hadn't been attached etc.

An hour ago PCS emailed to say that it's in their terms and conditions that I am liable for all charges for import/export duties. They've washed their hands of it.

Are they the type of company to take it seriously if I demand the customer agent gets his manager to ring me?

I assume if you order off an Irish website using an Irish VAT number then there will be no extra charges, am I wrong here? Company is registered for EORI etc

Cheers!
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If you ordered as a company, then PCS aren't responsible for any tax payments, that needs to come from yourself and then you claim it back on the company as you would with any tax claims in your annual tax submissions.

But you will have paid Irish taxes, not UK, that's all the EORI covers as far as I'm aware from a business sense. It's only for personal purchases where PCS would cover all taxes within the purchase.
 
M

MickF

New member
SpyderTracks said:
If you ordered as a company, then PCS aren't responsible for any tax payments, that needs to come from yourself and then you claim it back on the company as you would with any tax claims in your annual tax submissions.

But you will have paid Irish taxes, not UK, that's all the EORI covers as far as I'm aware from a business sense. It's only for personal purchases where PCS would cover all taxes within the purchase.
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OK - so if I ordered as a business then I'm liable for the customs charges?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MickF said:
OK - so if I ordered as a business then I'm liable for the customs charges?
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Yes, you’re liable for any tax charges as a business, then you submit your returns annually for the government to work out what needs repaying or further collection.

You’re still liable for import charges if you order as a personal customer, it’s just they’re factored into the cost and PCS pays those fees directly to customs on your behalf.

You don’t somehow not get to pay customs fees, that’s typically referred to as smuggling
 
M

MickF

New member
SpyderTracks said:
Yes, you’re liable for any tax charges as a business, then you submit your returns annually for the government to work out what needs repaying or further collection.

You’re still liable for import charges if you order as a personal customer, it’s just they’re factored into the cost and PCS pays those fees directly to customs on your behalf.

You don’t somehow not get to pay customs fees, that’s typically referred to as smuggling
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Then whats the point of pcspecialist.ie?

Not anyone fault but I wouldn't have ordered off a non Irish website.

Not entirely sure how not expecting to pay custom fees from an Irish site is smuggling?
 
SpyderTracks

SpyderTracks

We love you Ukraine
MickF said:
Then whats the point of pcspecialist.ie?

Not anyone fault but I wouldn't have ordered off a non Irish website.

Not entirely sure how not expecting to pay custom fees from an Irish site is smuggling?
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It's not an Irish company, not sure where you're getting that from? No one ever stated it's an Irish company, it's clearly outlined on the website all over the place that it's a UK business.

All EORI does is allows PCS to operate on behalf of the customer and pay their customs fees on their behalf. It's an agreement between PCS and the customs agency for that country, it's nothing to do with not paying any fees, for a business owner, that's a really odd take???
 
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SpyderTracks

SpyderTracks

We love you Ukraine
You've paid exactly what you would have if you'd bought it in Ireland.

As with any purchase in Ireland where you pay VAT in a shop or somewhere, you'd reclaim that in your tax submissions at the end of the year.

it's no different to any other purchase.
 
S

Steveyg

MOST VALUED CONTRIBUTOR
MickF said:
OK - so if I ordered as a business then I'm liable for the customs charges?
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Yeah if you order as a business in any market you are responsible for the duty & VAT payments on import. A usual private customer would pay these up front as part of the costs of buying a product so the company sending the product would be responsible for these charges but you still pay for them just at a different point in the process

The main difference being you bought this as an Irish business so the benefits are you can claim the VAT back yourself as part of the usual VAT reclaim you would do on any import as a business. It's always better to pay your own VAT and claim it back yourself if you're ordering items as a business. I'm not sure you fully understand the import process though mate? I can help but I'd need a lot of specifics that I wouldn't feel comfortable with you posting on a public forum
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
@MickF Did your invoice show you paid VAT? PC Specialist has an Irish VAT Number, so can charge Irish VAT directly on the invoice. If you paid Irish VAT at the point of sale, you shouldn't have DPD looking for further charges.
 
B4zookaw

B4zookaw

VALUED CONTRIBUTOR
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If you had entered your own VAT number here, the order would have been updated to Ex VAT, and so you would be liable for import VAT, as it states. I think maybe you assumed the VAT was included on the invoice, so just check that to confirm.
 
M

martucrum

New member
Hi,

I found this thread asking the same question I have, so commenting here rather than a new thread.

@Steveyg you might know this, if you are able to help I'd appreciate it.

I have a VAT registered business in Ireland. I bought a PC without VAT being due, as I would here. I bought from the PCS .ie site and delivery to Ireland.

I received a customs charge. I thought as I was VAT registered I would not be charged this. Do I just pay it, and then claim it back later? Will DPD not deliver until I pay this?

Thanks in advance.
 
S

Steveyg

MOST VALUED CONTRIBUTOR
martucrum said:
Hi,

I found this thread asking the same question I have, so commenting here rather than a new thread.

@Steveyg you might know this, if you are able to help I'd appreciate it.

I have a VAT registered business in Ireland. I bought a PC without VAT being due, as I would here. I bought from the PCS .ie site and delivery to Ireland.

I received a customs charge. I thought as I was VAT registered I would not be charged this. Do I just pay it, and then claim it back later? Will DPD not deliver until I pay this?

Thanks in advance.
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Yeah you still have to pay the VAT on import but you can claim it back, the guys are correct
 
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