Defiance Laptop Overheating!!

[ubuysa]

this laptop is < 1 year old. I would expect to go at least a year without needing servicing. are we in such a throwaway society that we can't expect that

You've bought a custom built gaming laptop. In car terms you haven't bought a Vauxhall Corsa that requires a service every 20,000 miles, you've bought a Lamborghini Huracan with a 5,000 mile service interval.

 

[barlew]

I can only speak from experience, but for whatever reason, opening the control centre seems to monitor/check temperatures seems to drive up the temperatures for reasons I can't explain. I'd personally advise monitoring your temperatures using HWInfo64. It's less resource intensive and it has a lot more details to work with: https://www.hwinfo.com/download/

Aside from that, summer weather + dust build up can cause temperatures to slowly creep up over time. Use a phone flash light and point it at the air vents, then check to see if there's potential dust clogging it up from the inside.

I appreciate this is an old comment but the most likely reason the temps rise when you open Control Center is because there is a software level over clock applied through that software which is kicking in when you open it.

 

[helly]

Look, I'm just trying to educate you on what is a common misconception by people who don't know how to properly configure a system, on a custom laptop if it's not configured correctly from the points raised above, then you'll face overheating plain and simple. It's nothing wrong with the hardware 9 time out of 10, it's because it hasn't been setup at a software level properly or because maintenance is required.

The reason it's only present plugged in is because it's a laptop and it throttles performance on battery. So it's not running to its full capabilities.

But you sound like you know what the issue is so I'll offer no further advice.

You're either open to working a solution, or you've made your mind up without any troubleshooting to conclude that assumption. It's not possible to work with the latter types I'm afraid, takes too much effort

I think you're being a bit over sensitive and in turn a bit rude yourself. I stated my reasons for my belief it's not the software. Of course I could be wrong. My main issue with your solution was the configuration of windows being an issue. As I said already this is an extremely complex issue to track down if it is the issue. I might just partition my system install a fresh windows on the second partition etc. wouldn't mind except I took care to remove all bloatware on receiving the laptop. don't take this in bad part I do appreciate you were trying to help

 

[ubuysa]

I took care to remove all bloatware

What bloatware? PCS don't install any software that you don't ask for in the order.

What @SpyderTracks means by 'not fully configured' is that you may not have run Windows Update repeatedly as soon as you go the laptop. It is essential with any new computer (from anywhere) to run Windows Update repeatedly on first booting it, not only to ensure that the latest bug fixes and security mitigations are installed, but also to get the latest drivers - these are found under the 'Optional Updates' item and have to be selected for install manually. Third party control software (like the Clevo CC) need to be updated manually.

Unless and until all updates (especially driver updates) have been installed there is no point in anyone trying to offer advice on issues you might be having - that's why we talk about ensuring it's configured properly.

Overheating can be a tricky thing to track down, especially on gaming laptops which operate at the limits of their cooling ability. It is vital to ensure that the OS/drivers/Control Software are all up to date, are all properly setup for the specific laptop, and are operating optimally. Only then is it possible to consider the hardware as a potential cause.

 

[helly]

I always run windows updates as they came out. However I wasn't aware thatI manually had to search for and install optional updates - I will have a go at that now thanks.

I suppose bloatware is a subjective thing but I like to disable cortana, remove people, bingnews plus quite a few more. obviously this is Windows bloatware rather than PCS but I still like to get rid/disable it.

I'm still going to partition my drive to install windows 11 as I've had grief with windows upgrades in the past. I'm waiting for guidance from PCS on this but do you know, where they have the download page can I just download the windows 10 OS and install to the new partition and then upgrade to 11?

 

[barlew]

I always run windows updates as they came out. However I wasn't aware thatI manually had to search for and install optional updates - I will have a go at that now thanks.

I suppose bloatware is a subjective thing but I like to disable cortana, remove people, bingnews plus quite a few more. obviously this is Windows bloatware rather than PCS but I still like to get rid/disable it.

I'm still going to partition my drive to install windows 11 as I've had grief with windows upgrades in the past. I'm waiting for guidance from PCS on this but do you know, where they have the download page can I just download the windows 10 OS and install to the new partition and then upgrade to 11?

I belive they make a recovery image available under Account > Tech Support > Download

It's probably just easier to create a Windows instalation drive using the Windows Media Creation Tool.

Create installation media for Windows - Microsoft Support

Learn how to create installation media for installing or reinstalling Windows 7, Windows 8.1, or Windows 10.

support.microsoft.com

 

[helly]

I belive they make a recovery image available under Account > Tech Support > Download

It's probably just easier to create a Windows instalation drive using the Windows Media Creation Tool.

Create installation media for Windows - Microsoft Support

Learn how to create installation media for installing or reinstalling Windows 7, Windows 8.1, or Windows 10.

support.microsoft.com

that does seem like a straightforward solution but would I need drivers etc for the laptop. so maybe I need the PCS recovery image as you say. I willl try that first I think. As I am putting all this on a seperate partition it should be safe enough to try

update: just in case anyone's interested I have received a reply from PCS :
_____________________________________________________________________________________________________________________________
With regards to windows 11, installing it as a secondary OS may cause some issues and duel booting is not something we can provide support for. I can however provide information and below is a link to some information regarding duel booting Window 10 and 11 together. It is worth mentioning that while there are some teething issues within Windows 11, on the whole the release has gone well and we've not had an major issues on our machines.

Why Not Both? How to Dual Boot Windows 10 and Windows 11

Want to check out Windows 11 but don’t have a spare PC? You can install Microsoft's latest operating system on your existing Windows 10 machine and switch between them.

uk.pcmag.com

"Please note that this information is only for reference and is in no way associated or affiliated with Pc Specialist, any damage to your machine caused by inaccurate information or instructions given in this tutorial by yourself would not be covered under your warranty."

 

[barlew]

that does seem like a straightforward solution but would I need drivers etc for the laptop. so maybe I need the PCS recovery image as you say. I willl try that first I think. As I am putting all this on a seperate partition it should be safe enough to try

If I were you I'd install off media created using the link I posted and then install drivers through Windows update.

 

[Martinr36]

If I were you I'd install off media created using the link I posted and then install drivers through Windows update.

I used this method to run duel boot for a few weeks on "The Berserker" in my signature without any problems, just created a 100GB partition on my c drive

 

[helly]

I used this method to run duel boot for a few weeks on "The Berserker" in my signature without any problems, just created a 100GB partition on my c drive

this is great. good to hear from a success story! makes me feel more confident - I will give it a go as soon as I get a chance

many thanks for your advice

 

[ubuysa]

can I just download the windows 10 OS and install to the new partition and then upgrade to 11?

This is like putting a loaded gun to your head an pulling the trigger. Don't upgrade Windows 10 to Windows 11, clean install Windows 11 into that new partition.

 

[helly]

This is like putting a loaded gun to your head an pulling the trigger. Don't upgrade Windows 10 to Windows 11, clean install Windows 11 into that new partition.

wooo melodramatic! the reason I said it was I didn't realise I could get a windows 11 download. I do see your point though - I would possibly be dragging across any issues from windows 10 I presume is why you say this?

 

[ubuysa]

wooo melodramatic! the reason I said it was I didn't realise I could get a windows 11 download. I do see your point though - I would possibly be dragging across any issues from windows 10 I presume is why you say this?

Sorry, it was meant to be a bit tongue in cheek.

Whilst upgrading from one version of Windows to another should work for everyone it doesn't work for many. Upgrading a clean install of Windows 10 to Windows 11 would probably be fine (but unnecessary), the issue is that the running system has to be clean with no unsupported drivers, no unsupported software, and with a clean set of install files. A run of dism to check the component store and then sfc to check the critical Windows files is essential preparation for an uipgrade-in-place, but even then the slightest unexpected glitch can cause the new (upgraded) system to exhibit curious issues that can be a nightmare to track down. We have had countless people on here come for help with niggly issues after an upgrade from one version of Windows 10 to another, so an upgrade to an effectively new OS would be even more fraught.

Many of us on here upgrade from one Windows 10 version to another via a completely clean install, the extra time it takes to reinstall third party software is well worth the security of knowing we have a stable and reliable OS platform underneath us. If you can clean install Windows 11 then please do, you'll know then that you have a clean system and any issues are Windows 11 issues and not some glitch from the upgrade-in-place. I'm fond of pointing out that there are no shortcuts because the time taken to do the job properly usually pays for itself in the end.

 

[Martinr36]

I upgraded both the machines in my signature from 10 to 11 without a clean install, and have got away with it, however if anything major went wrong that i couldn't sort out, the first thing I'd do would be clean install