Desktop freezing

[Crazzy Bones]

Hi,
My desktop has started to freeze soo after startup.
I had an issue earlier where the wireless card couldn’t be detected, so I’ve bought a usb wireless adapter. That sorted that out.
Now it boots up, sometimes freezes at the login screen, some times makes it to the “home screen”, don’t know what to call it. Upon boot up, it once said it was “repairing C drive” went to 100%, restarted then gave me the option to repair c drive or advanced option. Can’t remember what I did, but nothing has changed.



Case
CORSAIR CARBIDE SERIES™ 275R TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 2700X Eight Core CPU (3.7GHz-4.35GHz/20MB CACHE/AM4)

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Motherboard
Gigabyte X470 AORUS Ultra Gaming: ATX, USB 3.1, SATA 6GBs - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 2933MHz ~ (2 x 8GB)
Graphics Card
8GB AMD RADEON™ RX 590 - HDMI, DP - DX® 12

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1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
256GB ADATA SX6000 Pro PCIe M.2 2280 (2100 MB/R, 1200 MB/W)
Power Supply
CORSAIR 650W VS SERIES™ VS-650 POWER SUPPLY
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H60 2018 Hydro Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
LED Lighting
2x 50cm RGB LED Strip
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Genuine Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Keyboard & Mouse
CoolerMaster CK550 RGB Mechanical Keyboard
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 10 to 12 working days
Promotional Item
Tom Clancy's The Division 2 FREE w/ select AMD Ryzen CPUs!
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland


So is it clearly the C drive?
Canit be repaired without losing data?
Why did this happen, within first year of use?

 

[SpyderTracks]

Is this a PCSPECIALIST system? Can you post your full specs?

 

[Crazzy Bones]

Is this a PCSPECIALIST system? Can you post your full specs?

Edited to include specs

 

[ubuysa]

So is it clearly the C drive?

Not necessarily, it could easily be (and probably is) an issue with Windows. Has Windows been upgraded since you bought it (so from 1809 to 1903, say)? If it has and that upgrade was done by Windows Update then I'd bet that's your problem. The only way to sort that is via a clean install of Windows from bootable media (NOT a Windows Reset).

Can it be repaired without losing data?

If your C: drive is the SSD then it can't be repaired at all. The 'repair this disk' message is chkdsk assuming it's an HDD (which can be repaired). It could be something as simple as a file system error, so run chkdsk /f on the SSD to check for file system errors. It would also be worth running a chkdsk /r on the HDD too. The /f switch tell chkdsk to only check the files ystem, the /r switch tells it to also check for bad sectors and repair them (the repair is done by allocating a spare sector to stand in for the faulty one).

Why did this happen, within first year of use?

Stuff breaks. Be glad it is in the first year because with your silver warranty it means you have full collect and return cover.

Before you return it though, do a clean Windows reinstall from bootable media. That will destroy all data on the C: drive (but not on the HDD - unless you're careless).