DHL Delivery

marhol

Member
My pc was due to be delivered today, as it was dispatched on Friday. Of course in excitement I have been up early waiting by the front door, only to receive an update stating that a delivery was attempted and a card had been left. Obviously confused I contacted DHL to make sure it had gone to the right address. A rather helpful man informed me that a picture was not taken of my front door therefore there had not yet been a delivery and would contact Keighley (my local depot, approx 25 miles away) to arrange a re-delivery and would call me back to let me know. Two hours later still no phone call, so I rang DHL again to be told the attempted delivery was a mistake and that in fact it has been taken back to Keighley because of 'adverse weather conditions'. Now I'm not a weather girl but here at the moment its sunny! And we haven't had snow since last week. Unless 25 miles away they are experiencing a severe blizzard I am confused as to what 'adverse weather' made them unable to deliver despite being on the road since 7am this morning. I know the amazing peeps at Pc specialist don't have control over delivery, but just thought I'd let you guys know that I've managed to receive all my post today, including another courier service without any difficulties. After waiting over 3 weeks and making sure I had the day of work frustrating that DHL have failed to deliver my amazing new pc :(

Marie.
 

marhol

Member
Managed to get hold of the Keighley depot number and gave them a call in inquire as to their local weather conditions :) Turns out its sunny there too! So instead of 'adverse weather conditions' being the problem, apparently there was an error in scanning this morning and my lovely pc was never even put on the delivery van, "wasn't enough room" the lady said. It's seems DHL have difficulties with large packages.... I hope PC Specialist that you are not paying an extra price for next day delivery when it is a service they are clearly not keeping to. Although it may be in the small print! I suggest that DHL invest in larger vans, or invent a shrinking ray for those oh so difficult and inconvenient large boxes :D
 
Top