Display has died twice on me - Ionico 17.3"

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Danaldinho

Member
I currently have an Ionico 17.3" laptop that I bought back in November. Twice, the screen has catastrophically died, and slowly faded to black. Examples of this can be found in the below links

https://www.pcspecialist.co.uk/forums/threads/ionico-17-3-laptop-i7-3080-1tb-ssd-32gb-ram.86572/ (specs for laptop are also inside here)
Here's a video of it happening

Now I'm absolutely no tech guru, but to me, this seems like an issue with either the display panel or interface or something, or the GPU. Any ideas? I really don't want this to happen a third time on something I spent over £2000 on.

Also, side question, does anyone think that this could have been caused by RAM?
 
SpyderTracks

SpyderTracks

We love you Ukraine
Danaldinho said:
I currently have an Ionico 17.3" laptop that I bought back in November. Twice, the screen has catastrophically died, and slowly faded to black. Examples of this can be found in the below links

https://www.pcspecialist.co.uk/forums/threads/ionico-17-3-laptop-i7-3080-1tb-ssd-32gb-ram.86572/ (specs for laptop are also inside here)
Here's a video of it happening

Now I'm absolutely no tech guru, but to me, this seems like an issue with either the display panel or interface or something, or the GPU. Any ideas? I really don't want this to happen a third time on something I spent over £2000 on.

Also, side question, does anyone think that this could have been caused by RAM?
Click to expand...
When you say it's catastrophically died, did you RMA it?

What did PCS replace?
 
D

Danaldinho

Member
SpyderTracks said:
When you say it's catastrophically died, did you RMA it?

What did PCS replace?
Click to expand...
Sorry, what does RMA mean?

PCS haven't replaced anything as of yet, I only contacted them earlier about this issue that has now happened twice. They advised that I should swap over the RAM modules, hence my question at the bottom of the original post.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Danaldinho said:
Sorry, what does RMA mean?

PCS haven't replaced anything as of yet, I only contacted them earlier about this issue that has now happened twice. They advised that I should swap over the RAM modules, hence my question at the bottom of the original post.
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I don't think it's a display issue at all. Possibly GPU related to temps, I'd be surprised if it was RAM as would expect an BSOD rather than just a blank out.

I would start by testing RAM with MemTest86: https://www.memtest86.com/

And check thermals on idle and under load, it's possible it's overheating also.
 
barlew

barlew

Godlike
Reading that title I thought you meant your laptop literally had two screens which needed replacing!
 
barlew

barlew

Godlike
Danaldinho said:
I currently have an Ionico 17.3" laptop that I bought back in November. Twice, the screen has catastrophically died, and slowly faded to black. Examples of this can be found in the below links

https://www.pcspecialist.co.uk/forums/threads/ionico-17-3-laptop-i7-3080-1tb-ssd-32gb-ram.86572/ (specs for laptop are also inside here)
Here's a video of it happening

Now I'm absolutely no tech guru, but to me, this seems like an issue with either the display panel or interface or something, or the GPU. Any ideas? I really don't want this to happen a third time on something I spent over £2000 on.

Also, side question, does anyone think that this could have been caused by RAM?
Click to expand...
When you took that video, and both times its happened were you in dGPU mode or MSHybrid?
 
D

Danaldinho

Member
barlew said:
When you took that video, and both times its happened were you in dGPU mode or MSHybrid?
Click to expand...
Yup, hybrid.

1642025634099.png
 
D

Danaldinho

Member
barlew said:
Which web browser were you using there? Each time its happened have you been at the desktop or using office apps? Has it happened when you've been playing a game?
Click to expand...
Just on Discord and Brave, hasn't happened yet while playing any games. It's always happened while I've been on Brave.
 
D

Danaldinho

Member
barlew said:
What is Brave?

Do you know if you have hardware acceleration turned on in Discord?

There is a point to these questions I am trying to rule out your GPU.
Click to expand...
Brave is a Chromium based web browser.

Yup, just checked and hardware acceleration is turned on inside Discord.
 
barlew

barlew

Godlike
Danaldinho said:
Brave is a Chromium based web browser.

Yup, just checked and hardware acceleration is turned on inside Discord.
Click to expand...
Right ok so that ruled out not a lot then.

My gut feeling is that the screen is on its way out.

If your dGPU was on its way out, I would expect glitches with either the brave window, or the discord window but I wouldn't expect the entire screen to black out like that.

That leaves your iGPU but I would imagine if that died so would your whole system because its part of your CPU so I would expect the whole package to fail.

The fail safe way to test it really is switch to dGPU mode so you take the iGPU out of the equation. If it then happens again, take a screen shot as it is happening. When you view that screen shot, if the fault is present then its your dGPU, and if it isn't its your screen.
 
barlew

barlew

Godlike
Just for belt and braces can you show us what your CPU and GPU temps are in HWMonitor when your having Brave and Discord open?
 
I

Illmatc-

Member
I got an Ioncio 17 in December and this also has happened twice to me. Specs look the same bar me having a 3070 instead.

First time I was trying to disable the processors intergated cpu via nvidea control panel (didn't realise the control centre option was a thing)

Wasn't doing anything strenuous just had youtube video playing. Pressing the power button once to put it in sleep then it boots back up absolutely fine.

Second time I had just rebooted the PC to get back into hybrid mode and nothing was running. Hasn't happened again since but it is worrying.

Temperatures on mine were not high at all, they have been pretty spot on even when gaming so far.
 
SpyderTracks

SpyderTracks

We love you Ukraine
Illmatc- said:
First time I was trying to disable the processors intergated cpu via nvidea control panel (didn't realise the control centre option was a thing)
Click to expand...
This would make sense as you'd disabled the currently active gpu. So that's expected.


Illmatc- said:
Second time I had just rebooted the PC to get back into hybrid mode and nothing was running. Hasn't happened again since but it is worrying.
Click to expand...
Not sure I follow?
 
I

Illmatc-

Member
SpyderTracks said:
This would make sense as you'd disabled the currently active gpu. So that's expected.



Not sure I follow?
Click to expand...
Yeah the first time I had thought it must of been that.

You know when you go into the control centre and toggle the Display mode settings. I had just toggled it off to the Dynamic setting sorry, not hybrid. Then rebooted and when I was watching something it just died. I could still hear the video etc, the system was still working. Sleep mode brought it back again though.
 
M

Mr. T

Member
I had exactly the same issue few times on a Ionico 15 that I got in November, it has an i7 11800H and an RTX 3070. The 1st time it just happened when I was browsing the internet, and the 2 other times while being in zoom meetings, one time I had a second monitor plugged in which kept functioning fine while the main laptop monitor was having that black ink thing spreading inside it. A hard shutdown then reboot again fixed it but few monitor burn-in signs were left and disappeared after few minutes. I contacted PCS after the 2nd time and they suggested to DDU the graphics driver which I did but the issue happened again so I need to contact their support again.

Meanwhile are there any updates to the cases that were mentioned in this thread?
 
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D

Danaldinho

Member
Mr. T said:
I had exactly the same issue few times on a Ionico 15 that I got in November, it has an i7 11800H and an RTX 3070. The 1st time it just happened when I was browsing the internet, and the 2 other times while being in zoom meetings, one time I had a second monitor plugged in which kept functioning fine while the main laptop monitor was having that black ink thing spreading inside it. A hard shutdown then reboot again fixed it but few monitor burn-in signs were left and disappeared after few minutes. I contacted PCS after the 2nd time and they suggested to DDU the graphics driver which I did but the issue happened again so I need to contact their support again.

Meanwhile are there any updates to the cases that were mentioned in this thread?
Click to expand...
Yup, my laptop has been sent back to PCS. It happened once literally as I was writing an email to them about this issue. They told me I could try swapping over the RAM modules, and assured me that I wouldn't void the warranty if I didn't break any other components. I did not want to take the chance, therefore I sent it away to them. It left my house on Friday 21st, and don't yet know when it will be returned to me.
 
barlew

barlew

Godlike
Danaldinho said:
Yup, my laptop has been sent back to PCS. It happened once literally as I was writing an email to them about this issue. They told me I could try swapping over the RAM modules, and assured me that I wouldn't void the warranty if I didn't break any other components. I did not want to take the chance, therefore I sent it away to them. It left my house on Friday 21st, and don't yet know when it will be returned to me.
Click to expand...
I would be very very surprised if its an issue with your RAM module.
The fact 3 of you are now reporting the fault is also not great.
 
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