snipes
Bronze Level Poster
Hi everyone, hoping I can get a bit of tech help on my pcs pc.
Been having crash/screen freezes/resets for the past few weeks.
Initially the screen would freeze during gaming so I rolled back to an older graphics driver which I had no problems with. Seemed ok for a few days but now I’m getting blue screen crashes with the driver irql not less or equal fault with an nvlddmkm error. It happened randomly after a few hours gaming but the latest crash has made windows unbootable.
It tries to do a repair but then just sits on a black screen. I can’t boot in safe mode either and I tried resetting the bios to default as pcs tech help suggested but to no avail.
Hoping I can get some help here before I have to send it in for repair :/
Specs:
Case
CORSAIR OBSIDIAN SERIES™ 500D SE CASE
Overclocked CPU
Overclocked Intel® Core™ i7-9700K Eight Core (3.60GHz @ up to 5.0GHz)
Motherboard
ASUS® ROG STRIX Z390-E GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs, WIFI - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
5TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 128MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO M.2, PCIe NVMe (up to 3400MB/R, 2500MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Many thanks.
Rob
Been having crash/screen freezes/resets for the past few weeks.
Initially the screen would freeze during gaming so I rolled back to an older graphics driver which I had no problems with. Seemed ok for a few days but now I’m getting blue screen crashes with the driver irql not less or equal fault with an nvlddmkm error. It happened randomly after a few hours gaming but the latest crash has made windows unbootable.
It tries to do a repair but then just sits on a black screen. I can’t boot in safe mode either and I tried resetting the bios to default as pcs tech help suggested but to no avail.
Hoping I can get some help here before I have to send it in for repair :/
Specs:
Case
CORSAIR OBSIDIAN SERIES™ 500D SE CASE
Overclocked CPU
Overclocked Intel® Core™ i7-9700K Eight Core (3.60GHz @ up to 5.0GHz)
Motherboard
ASUS® ROG STRIX Z390-E GAMING: ATX, LGA1151, USB 3.1, SATA 6GBs, WIFI - RGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
11GB NVIDIA GEFORCE RTX 2080 Ti - HDMI, 3x DP GeForce - RTX VR Ready!
1st Storage Drive
5TB SATA-III 3.5" HDD, 6GB/s, 7200RPM, 128MB CACHE
1st M.2 SSD Drive
1TB SAMSUNG 970 EVO M.2, PCIe NVMe (up to 3400MB/R, 2500MB/W)
Power Supply
CORSAIR 850W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i PRO Cooler w/ PCS Ultra Quiet Fans
Thermal Paste
COOLER MASTER MASTERGEL MAKER THERMAL COMPOUND
Extra Case Fans
1x 120mm Black Case Fan (configured to extract from rear/roof)
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Wireless/Wired Networking
10/100/1000 GIGABIT LAN PORT (Wi-Fi NOT INCLUDED)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft® Office® 365 (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Google Chrome™
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Many thanks.
Rob