Elimina series 15.6 laptop keeps shutting down unexpectedly

[rob.taylerson]

We have a persistent problem with an Elimina laptop that keeps shutting down unexpectedly. it has the Logitech MH270 keyboard and mouse and the DS110 docking hub for an ethernet connection. it isn't over heating and there is no pattern to it happening. Anyone else experienced this and found a fix?

 

[SpyderTracks]

We have a persistent problem with an Elimina laptop that keeps shutting down unexpectedly. it has the Logitech MH270 keyboard and mouse and the DS110 docking hub for an ethernet connection. it isn't over heating and there is no pattern to it happening. Anyone else experienced this and found a fix?

Is this a pcspecialist system? Could you post your full specs from the order page?

 

[rob.taylerson]

Chassis & Display Elimina Series: 15.6" Matte Full HD 144Hz 72% NTSC LED Widescreen
(1920x1080)
Processor (CPU) Intel® Core™ i7 14 Core Processor 13700H (5.0GHz Turbo)
Memory (RAM) 32GB Corsair 2933MHz SODIMM DDR4 (2 x 16GB)
Graphics Card NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive 256GB PCS PCIe M.2 SSD (3000 MB/R, 1200 MB/W)
2nd M.2 SSD Drive 2TB PCS PCIe M.2 SSD (3500 MB/R, 3100 MB/W)
Memory Card Reader Integrated Micro-SD Memory Card Reader
AC Adaptor 1 x 120W AC Adaptor
Power Cable 1 x 1.5 Metre Cloverleaf UK Power Cable
Battery Elimina Series Integrated 54WH Lithium Ion Battery
Thermal Paste STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card 2 Channel High Def. Audio + SoundBlaster™ Studio
Bluetooth & Wireless GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6E AX211 + BT 5.3
USB/Thunderbolt Options 2 x USB 3.2 PORTS (Type C) + 1 x USB 3.2 PORT + 1 x USB 2.0 PORT
Docking Hub PCS DS110 USB-C Docking Hub: 3 x USB 3.0, 1 x HDMI, 1 x RJ45, 1 x
TYPE-C PD
Keyboard Language ELIMINA 15" SERIES MULTI COLOUR BACKLIT UK KEYBOARD
Operating System Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]

 

[rob.taylerson]

Operating System Language United Kingdom - English Language
Windows Recovery Media Windows 11 Multi-Language Recovery Image - Supplied on USB Drive
Office Software FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus Norton 360 inc. Game Optimizer - Free 90 Day License
Browser Google Chrome™
Additional Keyboard LOGITECH® MK270 WIRELESS KEYBOARD & MOUSE COMBO
Notebook Mouse INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam INTEGRATED 1MP HD WEBCAM

 

[rob.taylerson]

...and yes, this is a PCS system....

 

[SpyderTracks]

Thanks, when it shuts down, is that a blue screen, or just loses power, does it reboot automatically, or fully switch off?

Is this on battery or plugged in?

When you say it's not overheating, what are you using to monitor thermals and what temperatures are you seeing?

It may be worth doing a quick battery health check. If you open cmd prompt as administrator

Type powercfg /batteryreport

That will output usually to c:\windows\system32\battery-report.html

navigate to the file and open it in a browser. At the top it has the deisgned battery level (when it's new) and the current full charge capacity. If that's less than about 80%, you may have a dud battery.

With modern laptops, even if they're running on mains power, they still need a healthy battery connected as will always draw from the battery at the same time when under load (because they need more power than the charging brick can provide on it's own). If it's a dodgy battery, it could need replacing.

 

[rob.taylerson]

thank you - the laptop shuts down. No BSOD just a standard shutdown. There is little fan noise prior to the shutdown so don't believe there is a heat problem. Will do the suggested battery check.

Thx
Rob

 

[SpyderTracks]

There is little fan noise prior to the shutdown so don't believe there is a heat problem.

The only way to tell if there's a temp issue is to monitor temps under load with something like HWMonitor

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

If it's over about 92 or so at 100% load on the CPU, then it's likely it may need a service, ie repasting. This needs to be done once a year to keep thermals within tollerances.