Extremely loud bang and power cut out

[Wildlands523]

Hi guys, my pc just made a huge bang and the power cut straight out and won't turn back on. I'm assuming the power supply exploded? It's only a few months old so I think the warranty will cover this but is there anything I can do now quick to test anything? Any ideas of anything else that may have been damaged from it? It's fairly well ventilated and doesn't feel hot at all and has been operated and much warmer temperatures than this, its plugged into a surge proof plug socket and the rest of my houses power is fine(including and sensitive fish tank setup) yeah abit annoyed to say the least

 

[SpyderTracks]

Hi guys, my pc just made a huge bang and the power cut straight out and won't turn back on. I'm assuming the power supply exploded? It's only a few months old so I think the warranty will cover this but is there anything I can do now quick to test anything? Any ideas of anything else that may have been damaged from it? It's fairly well ventilated and doesn't feel hot at all and has been operated and much warmer temperatures than this, its plugged into a surge proof plug socket and the rest of my houses power is fine(including and sensitive fish tank setup) yeah abit annoyed to say the least

Sounds like a dud power supply, I wouldn’t suggest turning it on at all, you run the risk of frying other components, just leave it off and arrange an RMA.

What surge protector do you have? Sounds like that failed entirely to break the circuit.

 

[Wildlands523]

Just a standard surge protection extension lead. That cut off and shut everything else down. Which is now all working fine just the pc is dead. What a pain

 

[SpyderTracks]

Just a standard surge protection extension lead. That cut off and shut everything else down. Which is now all working fine just the pc is dead. What a pain

Can you post your full specs from the order page just so we can see what we’re working with?

 

[Wildlands523]

Case
PCS SPECTRUM RGB MID TOWER CASE
Processor (CPU)
AMD Ryzen 7 3800X Eight Core CPU (3.9GHz-4.5GHz/36MB CACHE/AM4)
Motherboard
ASUS® PRIME B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3000MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
1TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 64MB CACHE
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Power Supply
CORSAIR 650W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
STANDARD AMD CPU COOLER
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS 802.11N 300Mbps/2.4GHz PCI-E CARD
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Browser
Microsoft® Edge (Windows 10 Only)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
TIMED DELIVERY TO UK MAINLAND - MON-FRI (BEFORE 2PM)
Build Time
Standard Build - Approximately 16 to 19 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Re

Can you post your full specs from the order page just so we can see what we’re working with?

public of Ireland
Logo Branding
PCSpecialist Logo

 

[Wildlands523]

Also not that it should make a difference it happened whilst launching and loading assassins creed valhala after installing its latest update so a decent load but not anything it hasn't done before (I have 80 hours on the game pre update)

 

[JakAttack]

Sorry to hear about this Wildlands523.

Sounds like the PSU has popped, is there a slight burning smell coming from it by any chance?

We can get this sorted out for you, I believe you've sent an email which I just replied to.