FedEx being weird | Page 14 | PCSPECIALIST

FedEx being weird

OviCim

New member
Mine is stuck in some depot in the UK since Friday. Spoke to PCS, they rang FedEx, apparently it was missorted and sent to the wrong place.
Direct quote from an escalation email i received today.

Please be advised that your shipment is currently receiving live scans in our Kingsbury hub but has been affected by our current backlog.



Please accept my apologies but we have had a delay in the hubs due to an integration taking place.



Contingency plans are in place, including additional resource being bought in to support the higher levels of activity and our teams are working diligently to clear the backlog as swiftly as possible.



Providing the best customer experience possible is a top priority for us, and we regret any inconvenience this may cause.
 

Blondito

Member
yo you have to let PCS know its waiting clearance they fixed mine the same day!!!
Yes I have and they said it is a fedex problem. Been waiting since October 19th for it to be put forward for delivery but afaik it is normal for these things these days.So I was aware after talking to people here that it could be weeks for it to be delivered once it arrived in Ireland.
 

ubuysa

The BSOD Doctor
Moderator
In other words "We've messed up"
No no no, you must learn to speak the corporate language. They've had a transient misalignment in their internal routing information system resulting in a less than ideal intermediate location identification that has temporarily increased the transport time of your item and thus caused a very minor misalignment of your delivery date.
 

Martinr36

MOST VALUED CONTRIBUTOR
No no no, you must learn to speak the corporate language. They've had a transient misalignment in their internal routing information system resulting in a less than ideal intermediate location identification that has temporarily increased the transport time of your item and thus caused a very minor misalignment of your delivery date.
If I'd given a literal translation, the post would have been deleted and I'd have been banned :ROFLMAO:
 

Blondito

Member
Finally my PC has arrived today around 3pm!
All set, everything is working fine.
Thanks for the support guys!
Glad to hear it m8. I am still waiting for mine to be put on a delivery schedule.Been 2 weeks since it arrived in Ireland and contacted Fedex who told me it could be another week or 2 so knowing Fedex now, hopefully I will get it before Xmas.Fingers crossed.
 

Blondito

Member
So finally got an update from FedEx.Taken almost a month to get going but hopefully it will arrive soon.

Delayed
Updated delivery:
Thursday, 11/11/2021 before 18:00
Initially expected: Monday, 11/8/2021

Wednesday, 10 November 2021
10:22 SHANNON IEInternational shipment release - Import
Tuesday, 19 October 2021
04:52 SHANNON IEIn transit Package available for clearance
Monday, 18 October 2021
12:02 SHANNON IEClearance delay - Import Clearance instructions from the importer are required.
09:06 SHANNON IEClearance in progress
 

SpyderTracks

Bingo Bango Orchestrator
Moderator
It's not just us facing issues with Fedex, see our cousins across the pond are having exactly the same problems:

 

Blondito

Member
It has arrived and is working,it took more than a month but I am so happy so far :) Everyone on this particular forum post was wonderful and I appreciate all the productive responses and all the jocular wit that put me at ease.A sincere thanks to all you mighty folk :)
 
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