Best to raise it with PCS, this is FedEx standard way of delaying. There's nothing you can do, it needs to come from PCS. There's nothing wrong, all the documents are there they literally put this on every parcel.
It seems to me like some action may be required by PCS, as it doesnt say "Waiting for Clearance" or anything it clearly states there is a requirement for action.Although I suspect PCS will say nothing they can do, it just takes time for Revenue to clear it.
Yeah, that's just the default message they put on every one, it's not related to the issue as PCS always ship proper documentationIt seems to me like some action may be required by PCS, as it doesnt say "Waiting for Clearance" or anything it clearly states there is a requirement for action.
The Fedex tracker says
"Clearance instructions from the importer are required.
Recommended action: Importer must provide instructions."
I called PCS and they said they would contact fedex so hopefully it gets resolved.
That's not PCS fault, it would be the case with any RMA with any company. I'm afraid you're not their only customer, there are queues and you have to be patient.So the computer has been with PCS for a 7 days now. Apparently, it doesn’t get looked at for at least 2 weeks after it arrives. It’s been a month out of action already. Some good news, at least. The competitor laptop arrived yesterday. So quicker to buy a new super fast laptop built to spec in China and shipped to Ireland than to get a computer looked at, let alone fixed under warranty. Sad. Buyer beware is the main message I guess.