Game Crashes & BSOD

C

ChrHov

New member
Hi,

Since I received my PC in May I've been having intermittent issues with game crashes and a few BSOD. I've tried all of the usual suspects - antivirus scans, driver updates, checking temperatures with msi afterburner etc. but I can't find any obvious causes and have now passed the threshold of my own knowledge, which is a little limited.
Games have been crashing to desktop relatively frequently and occasionally trigger a full system restart - these are recent releases, such as Baldur's Gate 3 as well as relatively older titles such as Call Of Duty, Automobilista 2 and Civilistaion VI. There's no obvious trigger and BSOD occurs at any time without warning.
Please help!

Link for requested info as follows:

PC Crash.zip

drive.google.com drive.google.com
 
C

ChrHov

New member
Hi, as follows:

CasePCS PRISM TG WHITE ARGB MID TOWER CASE
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Processor (CPU)Intel® Core™ i7 16-Core Processor i7-13700KF (3.4GHz) 30MB Cache
MotherboardASUS® ROG STRIX Z690-F GAMING WIFI (LGA1700, USB 3.2, PCIe 5.0) - ARGB Ready
Memory (RAM)64GB Corsair VENGEANCE DDR5 5600MHz (4 x 16GB)
Graphics Card12GB NVIDIA GEFORCE RTX 4070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive2TB SAMSUNG 990 PRO M.2, PCIe 4.0 NVMe (up to 7450MB/R, 6900MB/W)
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Processor CoolingPCS FrostFlow 240 Series ARGB High Performance Liquid Cooler
Thermal PasteSTANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound CardONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card10/100/1000 GIGABIT LAN PORT
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USB/Thunderbolt OptionsMIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating SystemWindows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
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Operating System LanguageUnited Kingdom - English Language
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Welcome BookPCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
ubuysa

ubuysa

The BSOD Doctor
It's never safe making a diagnosis based on one dump. Where are the dumps for the other BSODs you've been having? However, this dump is pretty conclusive. You seem to have a RAM issue...
Code: 
MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: 000000007f458278
Arg3: 000000000000000d
Arg4: ffffb681148a8a20
That argument 1 value of 0x61941 indicates a corruption in the paging hierarchy. The failure bucket sums up the problem...
Code: 
FAILURE_BUCKET_ID:  0x1a_61941_PAGE_TABLE_RESERVED_BITS_SET_IMAGE_hardware_ram

Whilst there is nothing to indicate a RAM problem in the System log, in the Application log there are a smallish number of application errors with 0xC0000005 exception codes (memory access violation) and 0xC0000409 exception codes (stack buffer overrun) - both of these exceptions point at RAM. Here's a couple of examples...
Code: 
Log Name:      Application
Source:        .NET Runtime
Date:          26/08/2023 16:14:02
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Wallop
Description:
Application: ArmouryCrate.Service.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FFCC2CE0C4E

Log Name:      Application
Source:        Application Error
Date:          27/08/2023 15:05:56
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:    
User:          S-1-5-21-3294138968-2400865380-4272721758-1002
Computer:      Wallop
Description:
Faulting application name: GameBarFTServer.exe, version: 5.823.7272.0, time stamp: 0x64c2e91f
Faulting module name: ucrtbase.dll, version: 10.0.22621.608, time stamp: 0xf5fc15a3
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process ID: 0x0x3004
Faulting application start time: 0x0x1d9d8ded2ad67ec
Faulting application path: C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe\GameBarFTServer.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 7ef5a35c-e6f3-4789-aec8-318bc82883b1
Faulting package full name: Microsoft.XboxGamingOverlay_5.823.7272.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

I suspect that since we're not seeing a whole slew of problems, and since you only have one dump, that we're looking at a single bit error in the RAM rather than a whole range of bits (as is often the case). The most reliable way to identify the faulty stick is to remove one RAM stick at a time and see whether the BSODs stop. Work your way through each stick until you find the flaky one. Running Memtest86 on 64GB of RAM is going to take an age, during which you can't use the PC. By removing a stick at a time you can continue to use the PC as normal.
 
C

ChrHov

New member
Thanks for the above. I do have a few questions:

Would the RAM issue also cause the CTD for the games? I had noticed that it's 'normally' the more demanding games that CTD so this does makes sense if so.
I also get the occasional 2-3 seconds of black screen, where the game continues running (sounds still playing and inputs still being accepted e.g. steering in racing games and mouse clicks in others) The screen then returns to the game and continues as normal. I'm sure you can imagine this is a little awkward in racing sims! Would the RAM issue also possibly cause this?
Finally, when you say "Running Memtest86 on 64GB of RAM is going to take an age", how long are we actually talking and would this be a more definitive way of finding the source of the issue?

Thanks for your help.
 
ubuysa

ubuysa

The BSOD Doctor
Yes, bad RAM could cause your crash to desktop issue. If the bad RAM bit(s) were used for a user-mode process then only that process would be terminated and you'd see a crash to desktop. If the bad RAM bit(s) were used for a kernel-mode process you'd get a BSOD. Since WIndows dynamically manages RAM you'll never know what type of process any given RAM bit(s) will be used for.

How long Memtest takes is a function of the other system components, not just RAM size, so it's not possible to give a definitive answer. Running 8 iterations (two runs of the free version of Memtest86) on 64GB of RAM would probably take somewhere close to 12 hours - during which you'd not be able to use the PC at all. In addition, no memory tester is 100% accurate. It's generally accepted that 8 iterations of Memtest86 will find about 95% of RAM problems.

The most accurate way of testing for bad RAM is to remove one stick at a time. This will find 100% of RAM problems, because you're not stressing the RAM hoping it will fail - you're (potentially) removing the faulty RAM stick. In addition, if you still get failures with every stick removed at some point, then you can be confident that RAM is not the problem - with a memory tester (like Memtest86) there is still that tiny doubt at the back of your mind.
 
C

ChrHov

New member
Thanks again for your help - what you've said above makes perfect sense - I can sometimes get several ctd in 30 mins and then no issue at all for a day or more! Was driving me mad, thinking it was drivers, bios, temperatures etc. RAM didn't even occur to me!
 
Martinr36

Martinr36

MOST VALUED CONTRIBUTOR
nemofisher said:
Im experiencing the same kind of issue with similar specs. @ChrHov , did things work out well after this?
Click to expand...
I'd suggest you start your own post, following the guide lines in this post

When posting for Technical Support...

Hi all If you're here, it likely means you're having issues which is not good, so we want to help to make it much better as quickly as possible and get you back into full tilt gaming / rendering / production or whatever is your poison. It really helps us if we have the full system...
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