Getting the Lafite Pro to work with a docking station

simcoo

Active member
My new Lafite Pro arrived yesterday. :) But I'm struggling to connect it to my Dell D6000 dock. :(

The D6000 dock has USB -C (inc power delivery) and works fine with my Latitude 5400. When I plug the D6000 docking cable into the Thunderbolt 4 socket in the laptop without the mains power cable connected to the laptop I hear the "new USB device detected" tone, followed by the "USB disconnected" tone. There's no video output and no power in. However, if I am powering the laptop with the mains power cable, I hear the "new USB device detected" tone and get video output. (But this is only if I power-cycle the D6000 dock after the first step, since it seems to get into a strange state.) I'm very confused! 😖

In the PCS Downloads section there's a Thunderbolt related 10_TBT_W10.zip file. But before I make things worse I thought I'd post here to see if anyone can suggest what's going on and whether installing new drivers would help or hinder. Thanks.
 

simcoo

Active member
Please post the full spec from your orders page
Sorry - here it is:

Chassis & Display
Lafité Pro Series: 15.6" Matte Full HD 60Hz 72% NTSC LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Processor i7-1165G7 (2.8GHz, 4.7GHz Turbo)
Memory (RAM)
16GB Corsair 2666MHz SODIMM DDR4 (2 x 8GB)
Graphics Card
Integrated Intel® Iris® Xe Graphics
1st M.2 SSD Drive
1TB SEAGATE FIRECUDA 520 GEN 4 PCIe NVMe (up to 5000MB/R, 4400MB/W)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 65W AC Adaptor
Power Cable
1 x 1 Metre Cloverleaf UK Power Cable
Battery
Lafité Pro Series Integrated 73WH Lithium Ion Battery
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX200 (2.4 Gbps) + BT 5.0
USB/Thunderbolt Options
1 x THUNDERBOLT 4 + 1 x USB 3.2 (TYPE C) + 1 x USB 3.2 + 1 x USB 2.0
Keyboard Language
LAFITÉ PRO 15 SERIES SINGLE COLOUR BACKLIT UK KEYBOARD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KK3-00002]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge (Windows 10 Only)
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 1MP HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Dead Pixel Guarantee
30 Day Dead Pixel Guarantee Inc. Labour & Carriage Costs
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
 
Last edited:

Bhuna50

MOST VALUED CONTRIBUTOR
Can you look in Device manager and check if you have any small yellow triangles next to anything and if you have got Thunderbolt anywhere in your device list.

Obvious question too - are you definitely using the Thunderbolt port and not the USB-C port.

Have you installed the D6000 docking station drivers on your laptop?
 

Bhuna50

MOST VALUED CONTRIBUTOR
No problem. Glad it helped.

You’d be surprised sometimes that sometimes an easy remedy is missed. Before Christmas I was advising someone addressing issues on their monitor not displaying and we had them trying drivers, removing card etc and someone come along and said try a new cable. It worked, their old cable was faulty. Lol.


Sent from my iPhone using Tapatalk
 

TheMash

Bronze Level Poster
Hi, so the Dell's docking stations are compatible with other brand laptops as well?
I have a Vyper III with USB-C Thunderbolt and I was looking for a good quality docking station.
 

SpyderTracks

We love you Ukraine
Moderator
Hi, so the Dell's docking stations are compatible with other brand laptops as well?
I have a Vyper III with USB-C Thunderbolt and I was looking for a good quality docking station.
A lot of people get confused and think USB C is inherently Thunderbolt, which is not the case (until usb 4 is available).

So long as it's actively stated as a thunderbolt port, any thunderbolt dock should work.
 

simcoo

Active member
A lot of people get confused and think USB C is inherently Thunderbolt, which is not the case (until usb 4 is available).

So long as it's actively stated as a thunderbolt port, any thunderbolt dock should work.
Conversely, the Dell D6000 dock I'm using is USB-C. It's early days for me, but it seems to be compatible with the PCS Lafite's Thunderbolt 4 port.
 

simcoo

Active member
I spoke too soon. Having worked fine yesterday evening, my PCS laptop now disconnects from the display after a minute or so. Power cycling everything seems to get it back temporarily. I did once see a warning triangle against UCM-UCSI ACPI Device in Device Manager, but that seems to be OK right now. Fairly sure I've got the right drivers now. My work Dell Latitude 5400 worked fine with the same docking station all day (and still seems to be OK).

Trying to update the docking firmware station fails as the Dell utility fails to recognise the dock - strangely on both my PCS laptop and my Dell. Scratching my head now.
 
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