Guys, please help

[Kelics]

My PC was out to PC specialist for repair, after i received my PC i realised that my 4TB HDD is missing, like its physically there and its connected and everything, but not showing up in my computer or disk management, IT JUST DOESNT EXIST. What is the problem ? :/

 

[Kelics]

I found the problem, the sata port on HDD is broken, i dont know whether pc specialist techs broke it or it was damaged during delivery but its broken i know that for a fact.

1. tried multiple sata cables
2. when you insert sata cable into HDD it doesnt make a click plus you can touch it with a pincky and the cable disconnects
3. Visually the sata port on HDD looks broken compared to working HDDs.

I had about 2 TB of data on it, question is what now?
Ill be calling PC specialist tomorrow anyway....

 

[ubuysa]

Calling PCS is all you can do I'm afraid....

 

[Kelics]

Calling PCS is all you can do I'm afraid....

Will it be possible to retrieve data from it ? Ive tried it with external adaptor the HDD seem to run judging by the sound it makes when plugged in, but i couldn't enable it, so couldn't view any data

 

[Kelics]

Rite, i have contacted PC specialist, and spoken to them for like 30min, and they pretty much did nothing.
So are PC specialist not responsible for the damage caused to your system from the momment it leaves your house ? how reliable.. Hard drive with over 1 TB of data was working before it left my flat. When I got it back from PC specialist its broken, so whos fault is this ? So I payed £38 or something for collect and return, I payed £18 for the box to send it away, just to get my PC more broken than it was ? And BTW I payed £95 for a 4TD HARD DRIVE in july this year.

 

[ubuysa]

It does sound like the HDD may be dead if you can't see it on another PC when it's USB attached via an HDD caddy.

I would email PCS, you want a written record of who said what in cases like this. I don't know what DPD's carriage terms are, you might want to look those up on the DPD website. If PCS have damaged the drive they should replace it, your problem might be convincing them that they have damaged it.

You will of course have taken a backup of all your data before you sent the PC off, so you can recover your data from the backup. If you didn't back it up then it's likely gone. PCS take no responsibility for data at all, no vendor ever does. See item 7.5 in the Terms and Conditions....

We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.

 

[Kelics]

Rite, it turns out i made a huge mistake bY sending my rig to PCS. I remember i told a PCS employee that i rather take my pc to a local PC store to get repaired and he was like "no don't do that, ur local store will not be responsible for all the damage that may be done to ur system" and i decided to send it back to PCS for a safe and reliable repair rite ? Well i just got my PC from PCS and my 4 TB HDD the one i payed £95 couple of months ago and had over 1TB of data on it is now broken. Whatever damaged it, before it left my flat HDD was working FACT, when it came back from PCS the HDD is broken FACT.

So who takes responsibility ? What if it was a motherboard? Cpu? GC ?
Okey u dont have to compensate me for a HD i will buy a new HD myself, but can u atleast recover data from the broken HD ?

 

[Kelics]

Read my post above. Its very sad , wish i could have taken it to my local pc shop :/

 

[Deleted member 88683]

If the drive is from pcs, see if there is any manufacture warranty on it, what did you send it in for and what did they say they did to it? It is unlikely a trusted reputable company would break something and not replace and tell the customer. I think they mention something in their t&c about not being responsible for data loss but if the data was important to you it should have been backed up anyway. If the port looks broken then it might be that the drive works but it is just not making proper contact with the pins, make sure the data cable and power cable is fully pushed in, use sellotape or something to hold it firmly in place if needs be. If it has become broken then it might have happened during delivery so the whoever arranged the shipping should be able to claim and replace the drive, providing it was returned in the original packaging. If not then i guess it would be up to you to claim instead of pcs.

 

[Kelics]

If the drive is from pcs, see if there is any manufacture warranty on it, what did you send it in for and what did they say they did to it? It is unlikely a trusted reputable company would break something and not replace and tell the customer. I think they mention something in their t&c about not being responsible for data loss but if the data was important to you it should have been backed up anyway. If the port looks broken then it might be that the drive works but it is just not making proper contact with the pins, make sure the data cable and power cable is fully pushed in, use sellotape or something to hold it firmly in place if needs be. If it has become broken then it might have happened during delivery so the whoever arranged the shipping should be able to claim and replace the drive, providing it was returned in the original packaging. If not then i guess it would be up to you to claim instead of pcs.

Backup almost 2 tb of data ?
Well yeah, im ordering a new external hd and will backup all the data if im going to send away my pc again.

I tried connecting the hdd externally and when u plug it in u hear the windows notification, but hdd is unusable, in the disk management it says unknown, uninitiated, when i used a recovery software to recover data, it did now recognise that broken drive

Well there was important media files.
Huge **** collection i was gathering for 15 years, some movies (not that important), close to TB of gaming videos i was about to start editing.
The fact that the case i slightly dented and exactly behind that spot where HDD was located makes me think that DPD were not doing their job properly. Again i know nothing for a fact, its just an assumption.

I guess the life just goes on, going to order a new HD, EXTERNAL this time.

 

[Deleted member 88683]

Will this do anything for you?

 

[ubuysa]

Backup almost 2 tb of data ?
Well yeah, im ordering a new external hd and will backup all the data if im going to send away my pc again.

Yes, absolutely. The more data you have the more important it is to keep it backed up!

Good to see you're getting an external drive to back it up to. Make sure you back it up regularly, all my data is backed up on a schedule overnight so I never have to think about it.

Well there was important media files. close to TB of gaming videos i was about to start editing.

I do sympathise that your PC has come back with an apparently broken HDD, but data backup is entirely down to you I'm afraid. If it turns out that PCS or DPD were responsible for damaging the drive they will only be responsible for the hardware, protecting the data that was on the drive is always your responsibility. If you read the T&C extract I quoted above you'll see that PCS even warn you that data loss may occur.

The fact that the case i slightly dented and exactly behind that spot where HDD was located makes me think that DPD were not doing their job properly. Again i know nothing for a fact, its just an assumption.

That's an important clue. Be sure to take photographs of the damaged area and show how close it was to the HDD. Was there damage to the packaging? If so, photograph that too. Send the photographs to PCS.

I guess the life just goes on, going to order a new HD, EXTERNAL this time.

You have been very unlucky it would seem but I'm confident that if PCS believe they or DPD were responsible for the damage they will make it good. They are that kind of company. You have also learned a very valuable lesson about the importance of having backups.

 

[Kelics]

Will this do anything for you?

Nope sorry, the drive doesn't even have a letter. It was working fine and was showing normally. When it arrived from PCS the drive is no longer readable, no information about it, no capacity info nothing. The plastic part that keeps the sata cable in place it slightly broken but the drive still powers. I guess its a GG

 

[Kelics]

Yes, absolutely. The more data you have the more important it is to keep it backed up!

Good to see you're getting an external drive to back it up to. Make sure you back it up regularly, all my data is backed up on a schedule overnight so I never have to think about it.



I do sympathise that your PC has come back with an apparently broken HDD, but data backup is entirely down to you I'm afraid. If it turns out that PCS or DPD were responsible for damaging the drive they will only be responsible for the hardware, protecting the data that was on the drive is always your responsibility. If you read the T&C extract I quoted above you'll see that PCS even warn you that data loss may occur.



That's an important clue. Be sure to take photographs of the damaged area and show how close it was to the HDD. Was there damage to the packaging? If so, photograph that too. Send the photographs to PCS.


You have been very unlucky it would seem but I'm confident that if PCS believe they or DPD were responsible for the damage they will make it good. They are that kind of company. You have also learned a very valuable lesson about the importance of having backups.

Well the HD was working before i sent it, i should have really captured a video of it in working order before i let the driver take it away.
I dont know if i trust that driver tbh, he looked a bit unfriendly, he delivered an item to me before with a damaged package. He was holding my pc with one hand and swinging it like a bag of potatoes.
Honestly if i had a choice i would rather get my stuff delivered by Royal Mail even if that would cost me extra. To trust DPD a high end pc ? Mmmm not sure

 

[SpyderTracks]

Well the HD was working before i sent it, i should have really captured a video of it in working order before i let the driver take it away.
I dont know if i trust that driver tbh, he looked a bit unfriendly, he delivered an item to me before with a damaged package. He was holding my pc with one hand and swinging it like a bag of potatoes.
Honestly if i had a choice i would rather get my stuff delivered by Royal Mail even if that would cost me extra. To trust DPD a high end pc ? Mmmm not sure

Unfortunately DPD seem to be a bit of the luck of the draw. The driver in my area is simply perfect, never been a problem and I use him all the time. It’s important to rate your driver (obviously for future ref) install the DPD app which gives you the option to rate your driver after a delivery. If their rating sinks too low they swap them out for someone better. I’d definitely report it to DPD anyway.

 

[Kelics]

Unfortunately DPD seem to be a bit of the luck of the draw. The driver in my area is simply perfect, never been a problem and I use him all the time. It’s important to rate your driver (obviously for future ref) install the DPD app which gives you the option to rate your driver after a delivery. If their rating sinks too low they swap them out for someone better. I’d definitely report it to DPD anyway.

Lucky u, im jealous. I dont want to report him just yet because im not certain how he handled my parcel, i mean whether he was throwing it around and whether he is responsible for my broken HD.

From my own experience DPD are alrite, just this guy im not sure about, Royal Mail r absolute best, tbh when i bought this rig 2 years ago, i was really surprised that its going to be delivered the usual way by DPD just like all other parcels. Why cant we have a choice? "Want ur parcel to be delivered by DPD ? pay £20. Want ur parcel to be delivered by Royal Mail? Pay £50". Np guys, take my money and send it by Royal mail thank u!

 

[Shepard]

Heya Kelics,

sorry to hear that this happened!! I chased this up this morning and the colleague you spoke to on Saturday is already discussing this with the management, he'll get back to you as soon as there is news.

 

[Kelics]

So after my PC was away for about 2 weeks, i got it back, i discovered that my 4 TB HDD is damaged and unusable with almost 2 TB of data gone. I was hoping that i would get a compensation for the damage caused, BUT to get a compensation in the form of a new HDD not cash, I need to send the whooooòle system to PCS. Wait what??? (Wish i could include the what meme) the HDD got damaged but PCS want me to put it back in, and send a WHOLE system after i had a terrible experience, im not sure if i want to do that. The compensation HDD not going to bring back my 2TB of data anyway.

So my question is, should i risk it and send it back via DPD and potentially have more damage to my system or should i just THROW MY HDD in the bin and take it as a bad experience?! Im sure PCS r nice guys, i just had a very bad experience.

I payed for my drive £95 in july this year, i already got an external 6TB HD to replace my broken one. So do u think i should risk losing more for a bit of extra space ? I mean i dont think i would need extra 4TB drive anytime soon.

P.S Royal Mail \m/

 

[ubuysa]

I've merged your recent post with your existing thread, there is little to be gained having two threads running on the same subject.

 

[ubuysa]

So after my PC was away for about 2 weeks, i got it back, i discovered that my 4 TB HDD is damaged and unusable with almost 2 TB of data gone. I was hoping that i would get a compensation for the damage caused, BUT to get a compensation in the form of a new HDD not cash, I need to send the whooooòle system to PCS. Wait what??? (Wish i could include the what meme) the HDD got damaged but PCS want me to put it back in, and send a WHOLE system after i had a terrible experience, im not sure if i want to do that. The compensation HDD not going to bring back my 2TB of data anyway.

So my question is, should i risk it and send it back via DPD and potentially have more damage to my system or should i just THROW MY HDD in the bin and take it as a bad experience?! Im sure PCS r nice guys, i just had a very bad experience.

I payed for my drive £95 in july this year, i already got an external 6TB HD to replace my broken one. So do u think i should risk losing more for a bit of extra space ? I mean i dont think i would need extra 4TB drive anytime soon.

It's up to you. I suspect that PCS want to inspect the damage to the case you mentioned (was there damage to the packing box as well?) and ensure that the replacement HDD is working properly before they send it back. Since PCS are replacing the drive I think that's not unreasonable.