Hard drive failure again

[Coldrife]

I got this pc at the start of the year in the beginning of February and its hard drive has failed twice now. One earlier in the year and now again. Ive already sent it back once so here we go again. I was wondering if anyone has any knowledge about this. Last time i sent it in they just replaced the hard drive and now its failed again.

 

[B4zookaw]

It would help if you gave some more info. Can you post your full specs, and details of how the HD failed etc? Not a lot people can assist with if you don't share details.

 

[Coldrife]

Its a mystery as to why it failed.

Case
COOLERMASTER MASTERBOX TD500 MESH ARGB GAMING CASE
Processor (CPU)
Intel® Core™ i7 Eight Core Processor i7-11700KF (3.6GHz) 16MB Cache
Motherboard
GIGABYTE B560 AORUS PRO AX (rev. 1.0) : LGA1200, USB 3.2, PCIe 4.0, CrossFireX, Wi-Fi - ARGB Ready
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3600MHz (2 x 8GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3070 Ti - HDMI, DP, LHR
1st M.2 SSD Drive
1TB PCS PCIe M.2 SSD (2200 MB/R, 1500 MB/W)
Power Supply
CORSAIR 650W CV SERIES™ CV-650 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 120 Series RGB High Performance Liquid Cooler
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence [KUK-00003]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Monitor Cables
1 x 2m DisplayPort Cable - DP (M) to DP (M)
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 6 to 8 working days
Miscellaneous
Created Using Jargon Free Configurator
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Logo Branding
PCSpecialist Logo

 

[B4zookaw]

And when you say failed, how did that manifest itself? What error messages, behaviour did you observe?

End of the day, components can fail, and if PCS are replacing it efficiently, that's the best you could hope for. Just a but unluckly to have multiple failures maybe

 

[Coldrife]

And when you say failed, how did that manifest itself? What error messages, behaviour did you observe?

End of the day, components can fail, and if PCS are replacing it efficiently, that's the best you could hope for. Just a but unluckly to have multiple failures maybe

On startup instead of booting into windows it displays a message. I have enquired before and was told it was hard drive failure however i contacted support about it happening again and they said it could be motherboard related. Unless I was incorrect about the hard drive failure. I am pretty certain though as in the boot order in BIOS the hardrive isnt there.

 

[B4zookaw]

Yeah looks like the HD wasn't detected in BIOS alright, and falling back to trying to boot over IP. So could be a failed HD, a loose connection to the HD, or a MB issue that means the connection to HD fails.

 

[Coldrife]

I think its the motherboard due to it re accuring. I hope they realize it so i dont have to keep sending it back.