Headphones jack not working

[Horatio]

I bought a new laptop and I'm mostly happy with it so far, but the headphones jack doesn't recognise my headphones when I plug them in. I've tried with a few different pairs and it's the same with each of them. They do work because I tested them in my phone to make sure.

I've tried troubleshooting it and reinstalling the drive, but then I get a message saying there's nothing plugged in when I have them plugged in.

Any ideas on what I can do to fix this?

 

[SpyderTracks]

I bought a new laptop and I'm mostly happy with it so far, but the headphones jack doesn't recognise my headphones when I plug them in. I've tried with a few different pairs and it's the same with each of them. They do work because I tested them in my phone to make sure.

I've tried troubleshooting it and reinstalling the drive, but then I get a message saying there's nothing plugged in when I have them plugged in.

Any ideas on what I can do to fix this?

Is this a PCSpecialist laptop? Can you post your full specs from the order page?

 

[Horatio]

Yeah, it's a PCSpecialist laptop.

The specs are:

Processor (CPU)
Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)

Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)

Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack

USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT

 

[SpyderTracks]

Yeah, it's a PCSpecialist laptop.

The specs are:

Processor (CPU)
Core™ i7 Six Core Processor 10750H (2.6GHz, 5GHz Turbo)

Memory (RAM)
32GB Corsair 2666MHz SODIMM DDR4 (2 x 16GB)

Graphics Card
NVIDIA® GeForce® GTX 1650 - 4.0GB GDDR5 Video RAM - DirectX® 12.1

1st Storage Drive
1TB SEAGATE BARRACUDA 120 2.5" SSD, (up to 560MB/sR | 540MB/sW)

Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack

USB/Thunderbolt Options
1 x USB 3.1 PORT (Type C) + 2 x USB 3.1 PORTS + 1 x USB 2.0 PORT

I think I know what the issue is, did you order with or without windows?

 

[Horatio]

It came with Windows 10 installed.

 

[SpyderTracks]

It came with Windows 10 installed.

Cool, give me a little while, I’m away from my pc at the moment, I think the Realtek audio drivers haven’t been installed so it’s using the default Microsoft ones.

You can double check this in device manager under sounds and audio, see what devices it lists.

 

[Horatio]

Yes, that seems to be it. It says Microsoft and 2 - High Definition Audio Device.

When I search for Realtek I can't find anything besides "see web results", but it is listed in 'uninstall a program'.

 

[SpyderTracks]

Yes, that seems to be it. It says Microsoft and 2 - High Definition Audio Device.

When I search for Realtek I can't find anything besides "see web results", but it is listed in 'uninstall a program'.

Your audio drivers should be in the download section of your PCS account.

 

[Horatio]

So I downloaded Realtek, but it has actually made me take a step backwards. The jack isn't being recognised again.

It was recognised when it was the Microsoft ones, but it doesn't with Realtek. So it's obviously a fault with Realtek.

Any ideas?

 

[SpyderTracks]

So I downloaded Realtek, but it has actually made me take a step backwards. The jack isn't being recognised again.

It was recognised when it was the Microsoft ones, but it doesn't with Realtek. So it's obviously a fault with Realtek.

Any ideas?

Reboot and check windows updates

 

[Horatio]

I had rebooted earlier when I installed it. I tried rebooting again just now, but no difference. There aren't any more updates.