headset not working

Hi all, new to this pc gaming life and I'm struggling to get my headset to work within Xbox party and during games. Any help will be much appreciated.
 
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SpyderTracks

We love you Ukraine
I have a HyperX cloud alpha headset it is compatible with pc though it has to be used with a splitter.
Are you using the PC cable that came with it rather than just a generic splitter?

What ports have you got it plugged into, front or rear?

Is it just the Mic that's not working or the headphones as well?

Are you using a chat service in game like discord or something?
 
I did not get a PC cable for it with my order I'm using the splitter that came with my headphones.

I have it plugged in to the front ports.

I am having trouble with both tbh sometimes I get sound but no mic then I get mic but cant hear anyone.

Was talking through the Xbox companion app.
 

SpyderTracks

We love you Ukraine
I did not get a PC cable for it with my order I'm using the splitter that came with my headphones.

I have it plugged in to the front ports.

I am having trouble with both tbh sometimes I get sound but no mic then I get mic but cant hear anyone.

Was talking through the Xbox companion app.
Can you try plugging it in to the rear ports?
 

SpyderTracks

We love you Ukraine
I have does the same thing
That would suggest it's the splitter then.

Can you upload a photo of it? The headset should have come with a dedicated PC cable like the one on the right here:

71C5R4PqGPL._AC_SL1200_.jpg
 
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