Help! Can't get any display output from new PC

Outerarm

Well-known member
So... new PC arrived from PCS today and I've finally got round to setting it up to start the config process. Unfortunately I'm getting no display output so can't really do anything... PCS help lines are closed, so any suggestions welcome!

Some additional info:

There is power -- the fans are spinning MB RGB is pulsing
I'm using the GFX ports and I've tried all of them (not the MB, though I have tried the MB one, just in case!)
I've tried two different monitors and different cables

Spec is:

Case
CORSAIR 5000D AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 9 5900X 12 Core CPU (3.7GHz-4.8GHz/70MB CACHE/AM4)
Motherboard
ASUS® ROG STRIX X570-F GAMING (USB 3.2 Gen 2, PCIe 4.0) - ARGB Ready!
Memory (RAM)
32GB Corsair VENGEANCE DDR4 3600MHz (2 x 16GB)
Graphics Card
12GB NVIDIA GEFORCE RTX 3080 Ti - HDMI, DP
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st Storage Drive
4TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 5400RPM, 256MB CACHE
1st M.2 SSD Drive
500GB SEAGATE FIRECUDA 530 GEN 4 PCIe NVMe (up to 7000MB/R, 3000MB/W)
1st M.2 SSD Drive
2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
Power Supply
CORSAIR 1000W RMx SERIES™ MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
Corsair H115i ELITE CAPELLIX RGB Hydro Series High Performance CPU Cooler
 

SpyderTracks

We love you Ukraine
Do you get any motherboard beeps when you boot it?

Or I think the Strix has a post code LED display on the motherboard, is that displaying a code when it's booted?
 

Outerarm

Well-known member
Do you get any motherboard beeps when you boot it?

Or I think the Strix has a post code LED display on the motherboard, is that displaying a code when it's booted?
I get three beeps on boot and there is a orange LED on the MB. The Strix logo is also illuminated.
 

Outerarm

Well-known member
The GFX cars (Gigabyte) is also drawing power -- it's fans are working and has LED illumination.
 

sck451

MOST VALUED CONTRIBUTOR
Have you tried it with the display turned on before you start the computer? DisplayPort can be finicky about that sometimes if you turn the display on after the computer.
 

Outerarm

Well-known member
Have you tried it with the display turned on before you start the computer? DisplayPort can be finicky about that sometimes if you turn the display on after the computer.
Yes, Monitor is on and in standby before I try and start the PC. Monitor is also set to pick up the correct input channel -- tested on this working PC.
 

Martinr36

MOST VALUED CONTRIBUTOR
Remove and reseat the GPU

Here's what the lights on the motherboard mean

1634331918017.png
 
Last edited:

SpyderTracks

We love you Ukraine
Ok, that has sorted it, but the GFX card seems to be damaged -- the 'catch' part of the board was broken in the catch lock on the MB and there is a dent in the GFX casing at the same point.

I think I'm going to be OK, though, as damage looks superficial.,
I would log a ticket through your online account to PCS just so they're aware, attach some photo's, explain you're happy to carry on using it.

Just in case the worst happens and the card fails, then you're covered.

1634335482238.png
 

Outerarm

Well-known member
I would log a ticket through your online account to PCS just so they're aware, attach some photo's, explain you're happy to carry on using it.

Just in case the worst happens and the card fails, then you're covered.

View attachment 29934
Thanks -- will do this tomorrow.... still have some time for fun and config on the new box tonight.

Thanks all for you help at the late hour!
 
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