High CPU temps

[Ambassador Spock]

Ok, apologies, none of this was added to your original thread.

No worries, once I RMA'ed the system I figured it was in PCS' hands and there was no point in trying to self-troubleshoot anymore. I can't fault any of the three techs who took a look, they were all fantastic. But they all did confirm 1) there was definitely an issue with the CPU, and 2) they couldn't fix it remotely, so back it went. I will absolutely admit frustration with the timeline - I know covid causes a lot of issues, but the lengthy RMA forced me to buy another laptop which, frankly, I like more than I did the Defiance, but was not cheap...

 

[SpyderTracks]

No worries, once I RMA'ed the system I figured it was in PCS' hands and there was no point in trying to self-troubleshoot anymore. I can't fault any of the three techs who took a look, they were all fantastic. But they all did confirm 1) there was definitely an issue with the CPU, and 2) they couldn't fix it remotely, so back it went. I will absolutely admit frustration with the timeline - I know covid causes a lot of issues, but the lengthy RMA forced me to buy another laptop which, frankly, I like more than I did the Defiance, but was not cheap...

No, that makes perfect sense, sincere apologies, totally went off gung ho about that without knowing the full facts.

 

[Emo]

The PCS tech remoted into the laptop and confirmed it was idle - no active processes, nothing open in the background, no updates installing, etc. We even let the system sit for 30 minutes while chatting about random stuff and watching the clock speed stay between 3.5 and 4.6 GHz the whole time (with 0% CPU usage).

This is my situation ... is it the same as yours?

 

[SpyderTracks]

This is my situation ... is it the same as yours?


View attachment 25247

If you sort task manager by CPU you can see what’s using your processes, there’s a significant load on the CPU

 

[Emo]

Ok?

 

[Ambassador Spock]

Boosting to 4.36 GHz while only under 8% load is very similar to the issue my CPU was having, yes.

 

[Emo]

Boosting to 4.36 GHz while only under 8% load is very similar to the issue my CPU was having, yes.

Yes, I get these results under these conditions ... You too? If I set it to low performance the temperatures drop. What happened to you?

 

[Emo]

Normal? Clock always full?

 

[Ambassador Spock]

I generally keep mine on the bottom mode (can't remember the name) - as I found performance to ramp up the fans and temps to insane levels. But yes, no matter what mode, no matter what power settings (including "minimum/maximum CPU speed"), no matter what actual load, my CPU was constantly between 3.5 and 4.6 GHz. With some massive tweaking PCS was able to get that down to around 2.8 GHz at idle, but that is still over 2x what it should be.

 

[Emo]

So you, regardless of the setting, were always above 4000MHz?

 

[Ambassador Spock]

Above 3,600 MHz, but yes. The clock speed bounced between 3,600 and 4,600 MHz regardless of settings/load.

 

[Emo]

Ok, my situation is different (I think) because if I lower the performance the Mhz drops around 1000-1300

 

[SpyderTracks]

Ok, my situation is different (I think) because if I lower the performance the Mhz drops around 1000-1300

Yours has an active load on it which we need to find out what it is, there’s an actual process running on yours using disk reads. If you go to the normal view in task manager and sort by CPU we can see what process is working.

 

[DarkPaladin]

Having the CPU clock at that high usage 24/7 usually means your battery plan is at "best performance"

1. Go to the bottom-right corner of your desktop screen
2. Click the battery icon
3. Check the slider and see if it's on "best performance"
4. If it is, move it to "better performance" in the middle and see if the clock values go down

 

[Emo]

Yours has an active load on it which we need to find out what it is, there’s an actual process running on yours using disk reads. If you go to the normal view in task manager and sort by CPU we can see what process is working.

 

[Emo]

Yours has an active load on it which we need to find out what it is, there’s an actual process running on yours using disk reads. If you go to the normal view in task manager and sort by CPU we can see what process is working.

Do you see anything?

 

[SpyderTracks]

Do you see anything?

The load was gone in the second image you posted.
For the first day or so after a windows install, background processes will be higher as it’s indexing files and applying updates. Then it will settle to normal operation

In that image you posted it looks idle. So now you can effectively do some benchmarking to determine thermals.

If you install Prime95, you need to monitor thermals both before and during running it and post screenshots of hwmonitor at each time.

 

[Emo]

The load was gone in the second image you posted.
For the first day or so after a windows install, background processes will be higher as it’s indexing files and applying updates. Then it will settle to normal operation

In that image you posted it looks idle. So now you can effectively do some benchmarking to determine thermals.

If you install Prime95, you need to monitor thermals both before and during running it and post screenshots of hwmonitor at each time.

 

[SpyderTracks]

View attachment 25717

So yeah, that’s too hot under load, a repaste would be the first thing to try.

 

[Emo]

Ok, after repaste (Artic Mx4)...

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