Horrible fps issues on new PC

[reecemorwn]

Hello all, would really appreciate any help as i am lost and very disappointed right now. Recently purchased this and I am aware that the 3050 is not high end but even on the lowest settings I can’t consistently reach 60 fps and in many cases don’t even get close to it on many games i.e Fortnite, Counter Strike etc. Have tried re installing windows and making sure absolutely everything is up to date and tech support was little help. I would very much like to avoid having to return PC so if anyone could work a miracle for me I would be over the moon. Specs are as stated below:

Case
PCS 6003B BLACK CASE
Processor (CPU)
AMD Ryzen 5 4500 Six Core CPU (3.6GHz-4.1GHz/11MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (AM4, DDR4, PCIe 4.0)
Memory (RAM)
16GB PCS PRO DDR4 3200MHz (1 x 16GB)
Graphics Card
8GB NVIDIA GEFORCE RTX 3050 - HDMI, DP, LHR
1st M.2 SSD Drive
512GB SOLIDIGM P41+ GEN 4 M.2 NVMe PCIe SSD (up to 3500MB/sR, 1625MB/sW)
1st Storage Drive
240GB KINGSTON A400 2.5" SSD, SATA 6 Gb (500MB/R, 350MB/W)
Power Supply
CORSAIR 550W CV SERIES™ CV-550 POWER SUPPLY
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Processor Cooling
PCS FrostFlow 150 Series High Performance CPU Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 6 CHANNEL (5.1) HIGH DEF AUDIO (AS STANDARD)
Network Card
10/100/1000 GIGABIT LAN PORT
Wireless Network Card
WIRELESS INTEL® Wi-Fi 6E AX210 2,400Mbps/5GHz, 300Mbps/2.4GHz PCI-E CARD + BT 5.0
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 2 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 11 Home 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
Norton 360 inc. Game Optimizer - Free 90 Day License
Browser
Microsoft® Edge
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
2 - 3 DAY DELIVERY TO REPUBLIC OF IRELAND
Build Time
Standard Build - Approximately 5 to 7 working days
Welcome Book
PCSpecialist Welcome Book
Logo Branding
PCSpecialist Logo
Price: €0.00 including VAT and Delivery
Unique URL to re-configure: https://www.pcspecialist.ie/saved-configurations/amd-am4-home-office/zZttCFTbsm/

 

[Steveyg]

There's an awful lot of things we wouldn't recommend here mate

1 Stick of RAM first off will cripple performance in any machine so that's the first stand out

Two small storage drives, storage drives tend to slow down quite a lot as they fill up, having two small drives suggests they'll fill up very fast and very easily. This will affect performance

Norton Antivirus is basically a virus you willingly put on your machine, it is BRUTAL to every day performance of any machine. Get it removed ASAP this will only work with their official installer so make sure it uninstall it via their official uninstall tool from their website. Even that sometimes doesn't fully get rid it of and the system will need a complete refresh by reinstalling windows and wiping all your drives. Yeah Norton is that bad

Last thing that could be affecting performance is your monitor, can you let us know what monitor you are using?

 

[Martinr36]

There's an awful lot of things we wouldn't recommend here mate

1 Stick of RAM first off will cripple performance in any machine so that's the first stand out

Two small storage drives, storage drives tend to slow down quite a lot as they fill up, having two small drives suggests they'll fill up very fast and very easily. This will affect performance

Norton Antivirus is basically a virus you willingly put on your machine, it is BRUTAL to every day performance of any machine. Get it removed ASAP this will only work with their official installer so make sure it uninstall it via their official uninstall tool from their website. Even that sometimes doesn't fully get rid it of and the system will need a complete refresh by reinstalling windows and wiping all your drives. Yeah Norton is that bad

Last thing that could be affecting performance is your monitor, can you let us know what monitor you are using?

And not forgetting the office PC grade PSU in what I'm guessing is supposed to be a gaming machine