How long for RMAs?

[c-hri-s]

Hi,

I sent my cooler back to PCS on Weds, to arrive Thursday. It still says 'awaiting return of item' on my control panel.

How long does the process usually take - obviously with no cooler I have no PC ... so keen to get it back quickly.

Cheers

 

[keynes]

In my case less than a week. I sent the whole pc on a Thursday and got it by wednesday the following week.

 

[Corfate]

I sent of a stick of RAM via Royal Mail first class, they received it the next day and i had the replacement the day after that, so 3 days in my experience from start to finish.

 

[Stappa]

my SSD took 2-3wks I think

 

[Rakk]

I think it depends exactly what needs to be done/investigated/replaced etc as to how long it will take.
I shouldn't worry about it still saying 'awaiting return of item', all that normally means it that they haven't had a chance to look at it yet and actually start looking at it properly.

 

[c-hri-s]

Okay, thanks. Hopefully they'll get to it tomorrow, my PC is sat next to my desk useless without it!

 

[keynes]

I know it might not be of any help now but could be for future reference. I remember someone contacting Coolit directly and getting a replacement within days.
http://www.pcspecialist.co.uk/forums/showthread.php?13285-so-my-eco-water-cooler-decided-to-blow-up/page6&highlight=coolit
Considering the rapid response by Coolit, I am pretty sure you should get a replacement in a few days time, from my experience the delay is usually just waiting for someone to put your unit in their work bench.

 

[JakAttack]

Hi c-hri-s, PM me your RC number and I'll check it for tomorrow.

 

[JakAttack]

Should be with you in the next 2 hours Chris

 

[c-hri-s]

Awesome, thanks