I am most displeased

[KSpen]

Hello,

I placed an order 2-3 weeks ago for a new vortex 3 with a 7970M. Before I placed this order I asked online chat if there was going to be a 18.4 chassis as I wanted a fast or dual card setup. Answer was no. So now my laptop is halfway through delivery and these gaming all in ones come up. I wish I was told this!! I would have also saved myself over £300 and had a non mobile GPU (which is way better) AND a larger screen. Can you do anything for me here?

All this anticipation and patience for a decent gaming platform and the biggest anitclimax for me and I havent even got it yet. Please help.

 

[keynes]

Are you referring to the Powerglide?

You can always return the laptop but I can't really see why this is PCS fault. New items are being released and the operator may have being unaware of the new Powerglide.
T&C below:
If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Products. You must notify us via durable medium (email / letter) and quote your order number in any communication. Notification by phone is not sufficient.

 

[KSpen]

Yes sir, It would have met my needs spot on.

 

[PCS]

If you would like to cancel your order and order an AIO PC instead you are welcome to return your laptop within the 7 day cooling off period providing it is un-opened and un-damaged.

You asked if there was going to be an 18.4" chassis and no there is not. An AIO PC is not a laptop and this model is 24". With the highest level of respect we cannot see what you are thinking - we were not to know that an all-in-one PC would be more suitable to you than a laptop.

 

[keynes]

Yes sir, It would have met my needs spot on.

If you not happy I'd advice you to just cancel your order and re-order the new Powerglide but as stated before I do not think is PCS fault. The Powerglide is 21 and 24 inches screen anyway and I'd not consider it a laptop but still portable.

 

[KSpen]

This is most heartening.

Yes, no ones fault but to see this just appear after my order was in transit was a bit of a shock. You are fair, but I just wish someone pointed that a larger screen AIO or similar was due soon and this would never happen.

Thanks for all your replies so soon.

My laptop is being delivered to France. I will sign unchecked and return to you with courier. Please advise how I can do an exchange.

A question, can I attached keyboard & mouse and treat the AIO as a normal pc?

 

[PCS]

Once we receive the laptop back we will issue you with a full refund so that you can order the AIO system. You can add a normal keyboard and mouse for the AIO system. Whilst an AIO is somewhat portable please note it's not just a case of picking it up and popping it in a bag like a laptop. I would treat ir more like a desktop than a laptop. Just for your reference.

You will need to generate an RMA for this - please arrange to call us on 0844 499 4000 if you would like to proceed.

 

[KSpen]

Hello, I called and this is arranged. I will refuse the laptop so It gets sent back as advised. Will place a new order upon refund for the AIO pc.

Apologies if I jumped the gun, but I didnt expect a 7 day cool off for a custom build. Fantastic.

 

[dangro474]

Hello,

I placed an order 2-3 weeks ago for a new vortex 3 with a 7970M. Before I placed this order I asked online chat if there was going to be a 18.4 chassis as I wanted a fast or dual card setup. Answer was no. So now my laptop is halfway through delivery and these gaming all in ones come up. I wish I was told this!! I would have also saved myself over £300 and had a non mobile GPU (which is way better) AND a larger screen. Can you do anything for me here?

All this anticipation and patience for a decent gaming platform and the biggest anitclimax for me and I havent even got it yet. Please help.

As AIO systems are regarded as a common/viable alternative to a desktop computer, I wouldn't be surprised if they were not mentioned when discussing the availability of an 18.4" laptop.

Dissapointed yes, but displeased?

Either way, props to PCS for their response to your predicament.