Iris xe and 4K MP4 playback

[David Clarke]

Recently I got an Iconio laptop for someome with a 12th generation processor and Iris XE graphics. The laptop will not play back 4K MP4 files in media player, VLC, media player classic and Groove. The laptop came pre-installed with Windows 11 Pro. The laptop has Grass Valley EDIUS installed for editing which also has problems playing back MP4s unless you untick the box which uses the Iris XE graphics to assist playback. Then it plays fine. This points to the Iris graphics card as the problem. Has anyone else had any issues playing MP4 files with this graphics card?
The laptop also has an nVidia 3060, 32GB DDR5 RAM a 1TB M2 Windows drive and second 2TB drive. The MP4 files are standard H.264 with AAC audio.

 

[SpyderTracks]

Recently I got an Iconio laptop for someome with a 12th generation processor and Iris XE graphics. The laptop will not play back 4K MP4 files in media player, VLC, media player classic and Groove. The laptop came pre-installed with Windows 11 Pro. The laptop has Grass Valley EDIUS installed for editing which also has problems playing back MP4s unless you untick the box which uses the Iris XE graphics to assist playback. Then it plays fine. This points to the Iris graphics card as the problem. Has anyone else had any issues playing MP4 files with this graphics card?
The laptop also has an nVidia 3060, 32GB DDR5 RAM a 1TB M2 Windows drive and second 2TB drive. The MP4 files are standard H.264 with AAC audio.

Can you post the full specs from the order page?

 

[David Clarke]

Chassis & Display
Ionico Series: 17.3" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)
Intel® Core™ i7 14 Core Processor 12700H (2.3GHz, 4.7GHz Turbo)
Memory (RAM)
64GB Corsair 4800MHz SODIMM DDR5 (2 x 32GB)
Graphics Card
NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive
512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
1st M.2 SSD Drive
2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
Memory Card Reader
Integrated Micro-SD Memory Card Reader
AC Adaptor
1 x 230W AC Adaptor
Power Cable
1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery
Ionico Series Integrated 91WH Lithium Ion Battery
Thermal Paste
ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card
2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 + BT 5.0
USB/Thunderbolt Options
1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language
IONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System
Windows 11 Professional 64 Bit - inc. Single Licence
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Microsoft® Edge
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty
3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 2 to 4 working days
Welcome Book
PCSpecialist Welcome Book - United Kingdom & Republic of Ireland
Price: £0.00 including VAT and Delivery

 

[SpyderTracks]

Chassis & Display	Ionico Series: 17.3" Matte QHD 240Hz sRGB 100% LED Widescreen (2560x1440)
Processor (CPU)	Intel® Core™ i7 14 Core Processor 12700H (2.3GHz, 4.7GHz Turbo)
Memory (RAM)	64GB Corsair 4800MHz SODIMM DDR5 (2 x 32GB)
Graphics Card	NVIDIA® GeForce® RTX 3060 - 6.0GB GDDR6 Video RAM - DirectX® 12.1
1st M.2 SSD Drive	512GB INTEL® 670p M.2 NVMe PCIe SSD (up to 3000MB/sR, 1600MB/sW)
2nd M.2 SSD Drive	2TB INTEL® 670p M.2 NVMe PCIe SSD (up to 3500MB/sR | 2700MB/sW)
Memory Card Reader	Integrated Micro-SD Memory Card Reader
AC Adaptor	1 x 230W AC Adaptor
Power Cable	1 x 1.5 Metre UK Power Cable (Kettle Lead)
Battery	Ionico Series Integrated 91WH Lithium Ion Battery
Thermal Paste	ARCTIC MX-4 EXTREME THERMAL CONDUCTIVITY COMPOUND
Sound Card	2 Channel High Definition Audio + MIC/Headphone Jack
Bluetooth & Wireless	GIGABIT LAN & WIRELESS INTEL® Wi-Fi 6 AX201 + BT 5.0
USB/Thunderbolt Options	1 x USB 3.2 PORT (Type C) + 3 x USB 3.2 PORTS
Keyboard Language	IONICO 17 SERIES RGB BACKLIT UK KEYBOARD
Operating System	Windows 11 Professional 64 Bit - inc. Single Licence MGNYG-8MC8D-H2YHR-RFQ7J-VH7J6
Operating System Language	United Kingdom - English Language
Windows Recovery Media	Windows 10/11 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software	FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus	NO ANTI-VIRUS SOFTWARE
Browser	Microsoft® Edge
Notebook Mouse	INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam	INTEGRATED 2.0 MP FULL HD WEBCAM
Warranty	3 Year Silver Warranty (1 Year Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery	STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time	Standard Build - Approximately 2 to 4 working days
Welcome Book	PCSpecialist Welcome Book - United Kingdom & Republic of Ireland

Just out of interest, what's the reason you want to use the XE graphics rather than dedicated?

Can you take a screenshot of the windows update page including optional updates?

 

[SpyderTracks]

At a guess, it's missing the full Intel XE driver, it's probably running on a basic driver.

Try installing this if you're unsure, won't do any harm:

https://downloadmirror.intel.com/715380/igfx_win_101.1298.exe

Direct Link

From page: https://www.intel.com/content/www/u...essor-24m-cache-up-to-4-70-ghz/downloads.html

 

[David Clarke]

I can't see a choice in any of the programs as to which graphics card to use. EDIUS gives me the option which is why I was able to turn off using the XE graphics card to help playback. As this worked I am guessing this is the problem with all the media players but I cannot be sure.
I got the laptop for someone else who now has it. However, I did do a remote session looking at various things and also updated the Iris drivers. There were no other optional updates I could see.
The current XE driver is 30.0.101.1109.

 

[SpyderTracks]

I can't see a choice in any of the programs as to which graphics card to use. EDIUS gives me the option which is why I was able to turn off using the XE graphics card to help playback. As this worked I am guessing this is the problem with all the media players but I cannot be sure.
I got the laptop for someone else who now has it. However, I did do a remote session looking at various things and also updated the Iris drivers. There were no other optional updates I could see.
The current XE driver is 30.0.101.1109.

So that link above is a slightly newer driver, not sure if that would make any difference.

VLC is apparently notorious for not playing H264 very well out of the gate, you need to select a particular codec:

How to Play H.264 File on VLC | Leawo Tutorial Center

This tutorial shows you different methods to solve H.264 playback troubles of VLC with ease and detailed steps are also offered.

www.leawo.org

I wouldn't bother with Media Player or Groove, they're a waste of time IMHO.

I would suggest you'd get far better results using the nvidia card anyway.

Windows 11 has changed how to select GPU control, you now need to do it through windows display settings.

How to force a Game to use a Graphics Card or GPU in Windows 11

If you have a dedicated Graphics Card or GPU, you can force a game to use it instead of Integrated Graphics, using one of these two methods.

www.thewindowsclub.com

If that fails, just use the nvidia control center to set gpu usage per app, or globally as in the same link.

 

[David Clarke]

Many thanks. I had tried both of the options you suggest. I'll try that other driver you link to.

 

[David Clarke]

I tried the new driver with no difference. However, I did find something called DGPU in the laptop control panel program which was turned off. I turned it on and rebooted and it appears to have solved the problem.
I don't know of this is an Iris graphics thing on specific to this laptop but hopefully it is solved.

Is there any more information available on this laptop apart from the stuff listed on the PCS website? Is it a Clevo model and I could find out more info there? The welcome pack and booklet that came with it have no information specific to the laptop.

Many thanks for your help.

 

[SpyderTracks]

I tried the new driver with no difference. However, I did find something called DGPU in the laptop control panel program which was turned off. I turned it on and rebooted and it appears to have solved the problem.
I don't know of this is an Iris graphics thing on specific to this laptop but hopefully it is solved.

dGPU stands for "Dedicated GPU", that's the nvidia card which is what you want enabled for hardware acceleration.

Any laptop has hybrid graphics, so it runs off iGPU (Integrated Graphics) when on light processes and automatically switches to dGPU for larger tasks.

Sometimes you want to override the defaults and specify your own card.

Is there any more information available on this laptop apart from the stuff listed on the PCS website? Is it a Clevo model and I could find out more info there? The welcome pack and booklet that came with it have no information specific to the laptop.

You can find the make and model on the label on the underside, just google it along with "manual"

 

[David Clarke]

It says GM71DP on the back but unfortunately all google searches just seem to lead to PCs.

 

[SpyderTracks]

It says GM71DP on the back but unfortunately all google searches just seem to lead to PCs.

It's a TongFang chassis, they don't really post any information or drivers publicly, it's all with the OEM's so best to contact PCS and ask if they can supply a chassis manual.

 

[David Clarke]

Ok, thanks for the help.