Is my laptop dead

[heatlight]

Was greeted with this lovely message this morning. Any ideas? Can't do anything at all.

 

[Martinr36]

can you post the full spec from your orders page

 

[heatlight]

Chassis & Display
Cosmos Series: 15.6" Matte Full HD IPS LED Widescreen (1920x1080)
Processor (CPU)
Intel® Core™ i7 Quad Core Mobile Processor i7-4710MQ (2.50GHz) 6MB
Memory (RAM)
8GB Kingston SODIMM DDR3 1600MHz (1 x 8GB)
Graphics Card
NVIDIA® GeForce® GTX 950M - 2.0GB DDR5 Video RAM - DirectX® 12
1st Storage Drive
250GB Samsung 850 2.5" EVO SSD, SATA 6Gb/s (up to 540MB/sR | 520MB/sW)
DVD/BLU-RAY Drive
8x SATA DVD±R/RW/Dual Layer (+ 24x CD-RW)
Memory Card Reader
Internal 9 in 1 Card Reader (MMC/RSMMC/SD: Mini, XC & HC/MS: Pro & Duo)
Power Cable
1 x UK Power Lead & 120W AC Adaptor
Battery
Cosmos Series 6 Cell Lithium Ion Battery (48.84WH)
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
Intel 2 Channel High Definition Audio + MIC/Headphone Jack
Wireless Network Card
GIGABIT LAN & WIRELESS INTEL® N-7260 HMC (300Mbps, 802.11BGN) + BLUETOOTH
USB/Thunderbolt Options
3 x USB 3.0 PORTS + 1 x USB 2.0 PORT AS STANDARD
Keyboard Language
COSMOS SERIES UK KEYBOARD WITH NUMBER PAD
Operating System
Windows 10 Home 64 Bit - inc. Single Licence
Windows 10 Upgrade
FREE Upgrade to Windows 10 with all Windows 7 & Windows 8.1 Purchases*
Windows Recovery Media
Windows 10 (64-bit) DVD with paper sleeve
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
BullGuard™ Internet Security - Free 90 Day License inc. Gamer Mode
Keyboard & Mouse
INTEGRATED 2 BUTTON TOUCHPAD MOUSE
Webcam
INTEGRATED 2.0 MEGAPIXEL WEBCAM
Warranty
3 Year Standard Warranty (1 Month Collect & Return, 1 Year Parts, 3 Year Labour)
Delivery
STANDARD INSURED DELIVERY TO UK MAINLAND (MON-FRI)
Build Time
Standard Build - Approximately 11 to 13 working days
Price: £0.00 including VAT and Delivery

 

[Martinr36]

Ok, take the back off and check all the connections on the drive and Ram, talking of drives is that all that is in there

Second thoughts, before you do the above go into the bios and see what drives show up in there and post a photo

 

[heatlight]

You mean this page?

 

[Martinr36]

yeah, that page, its seeing the drive, however the system date is wrong, try resetting the system date and time, then save and exit using f10 and see if it boots

@SpyderTracks , @ubuysa , any other ideas

 

[Rakk]

Could check the BOOT priority as well, just in case it's suddenly trying to boot off something weird - probably in the BOOT section in the BIOS that we can see

 

[heatlight]

Boot priority looks like this. Thanks for this guys, I appreciate the help.

 

[Martinr36]

Boot priority looks like this. Thanks for this guys, I appreciate the help.

That looks as though its trying to boot from the dvd drive, move the ssd up to position one

 

[Rakk]

That looks as though its trying to boot from the dvd drive, move the ssd up to position one

That should be perfectly fine though set up like that as long as there's nothing in the DVD drive that could be causing issues, boot lists were set up like that for donkeys years.

Its worth trying but shouldn't be causing an issue unless theres something in the DVD drive thats its falling over on

 

[heatlight]

Yeah this hasn't solved the problem unfortunately.

 

[Martinr36]

Yeah this hasn't solved the problem unfortunately.

did you manage to reset the system time and date

 

[heatlight]

did you manage to reset the system time and date

Yes I have done this, it didn't help unfortunately.

 

[Rakk]

Ok, my current thoughts then are (only one of which may apply)
1) the SSD has died, not enough to not be recognised, but enough that it wont boot
2) the UEFI settings may have gone iffy - in the screenshot where it shows the boot priority what does it show in the UEFI settings bit
3) something has gone really weird with your Windows installation
4) gremlins!

 

[heatlight]

UEFI settings are as follows. It's all a bit strange, I had no issues at all and then suddenly this. I mean it is a bit old now so it may well be that the SSD has died.

 

[Martinr36]

Ok, my current thoughts then are (only one of which may apply)
1) the SSD has died, not enough to not be recognised, but enough that it wont boot
2) the UEFI settings may have gone iffy - in the screenshot where it shows the boot priority what does it show in the UEFI settings bit
3) something has gone really weird with your Windows installation
4) gremlins!

possibly add dead CMOS battery to the above as something caused that wrong system date and time

 

[ubuysa]

It's certainly failing to find the boot image on the SSD. To see whether it's just the SSD or something more serious, boot something else. Try a, Windows install DVD or USB stick. If that boots then it's either a faulty SSD or a corrupr boot image.