Hello,
I have an issue with My Passport Ultra WD. When I plug it in to my laptop, it blinks for seconds then disconnects automatically. It does not show in my computer. Furthermore, I have tried to connect it to another PCs with another cables but the problem persists. Yesterday, I visited a store that deals with such errors. The representative opened the HD (without connecting it to the PC) and told me that this is a manufacturer error that is accelerated by either plugging it in to a smart tv or unplug from a PC without ‘safely remove’. Also, he told me that every HD consists of a board and a media, in my case, the board is unrepairable but he can extract the media for me which will take 5 working days.
My question is, can I do this by myself? How?
I have an issue with My Passport Ultra WD. When I plug it in to my laptop, it blinks for seconds then disconnects automatically. It does not show in my computer. Furthermore, I have tried to connect it to another PCs with another cables but the problem persists. Yesterday, I visited a store that deals with such errors. The representative opened the HD (without connecting it to the PC) and told me that this is a manufacturer error that is accelerated by either plugging it in to a smart tv or unplug from a PC without ‘safely remove’. Also, he told me that every HD consists of a board and a media, in my case, the board is unrepairable but he can extract the media for me which will take 5 working days.
My question is, can I do this by myself? How?