It just shut down on me!

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A random shut down will most likely happen when you’re doing something important. It’s just Murphy's law and happens to all of us. But just the shutdown by itself is not much for us at the Support Team to go on, therefore we need you to give us a much information as you can.

  • Did it feel hot (or were the fans working louder than usual)?
  • Was there an error message or a blue screen?
  • Was the battery empty/low?
  • Does it happen in a specific situation, for example, always in a certain game?
  • Did it restart by itself?
  • Do you remember downloading a Windows update?
Take a moment and go through all you can remember and maybe even make a list. Restart the laptop and see if any error message (or message in general) pops up, if you are unsure what it means, write it down or take a picture with your phone.

Another trick if you can get back into the machine would be to check the Event Viewer:
Go to Start -> Control Panel -> Administrative Tools -> Event Viewer.
In here, please go to Windows Logs, then go to Application. Right Click it and go to ‘Save Events As…’, save it somewhere you can find, then attach it to an email and send it to us. Please do the same with the ‘System’ log. We’ll be happy to help you figure it out, but you can of course google them yourself.

Then, go to C:\Windows\Minidump as copy these files over to us as well. You may have to copy the files to the desktop to attach them to me through email if it they do not attach correctly due to permissions. Please note that this folder may be empty. Once again, if you prefer, google them first or use a program such as a bluescreen viewer, maybe it’s an easy fix.
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